I got my hair straightened here after receiving a wonderful straightening job in Los Angeles a year prior. So pleased with the results, I found Kalista and thought to find the same. At first blush,... More

I got my hair straightened here after receiving a wonderful straightening job in Los Angeles a year prior. So pleased with the results, I found Kalista and thought to find the same. At first blush, it looked great, but upon getting my hair cut at a stylist several months later, a look of horror came upon her face and she wheeled my chair around to show me the back and underpart of my hair. Just like commentonly's recent experience, my hair was burnt off right by the scalp, leaving small scraps underneath my hair. I had never noticed as I don't often look at the back underpart. The stylist said that my Kalista stylist clearly has reapplied the chemical where it shouldn't have an caused irreparable damage to my hair. I even went for a second opinion at another (great!) salon in the Pearl where my stylist was equally horrified that someone had burned my hair off. Straightening is serious business and not for the hands of amateurs, especially for $500+ dollars. DO NOT GET YOUR HAIR STRAIGHTENED HERE! I feel bad that I did not read reviews before going as this clearly has happened in the past. The rest of the salon was very pleasant, but this treatment is a joke. Pros: Great ambience Cons: Incorrectly done treatment
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I searched for a salon that specialized in hair straightening. I read a few reviews and took a leap of faith that they knew what they were doing. I went for a consult and I should have known then!... More

I searched for a salon that specialized in hair straightening. I read a few reviews and took a leap of faith that they knew what they were doing. I went for a consult and I should have known then! Took 10 minutes before anyone came to the front to help me. Then I sat for an hour before my consult. I came back a week later to have my hair done from a person who said they had 16 years experience. A week later, no exageration, my hair broke off at the scalp. As I found out later from the manufacturer, the product was used incorrectly. I called and asked to consult with the owner, however, when I came back, they had me consult with the SAME hairdresser who screwed up my hair to begin with. Once again, I asked to talk to the owner. She came over, looked at my hair and tried to SELL me more product to fix the problem, then walked away. I really should have gone with my gut feeling and stayed away. If I can spare just 1 person the anguish of dealing with such an unprofessional salon, this post was well worth it! Pros: Not one Cons: 2 many to list
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I've gone to Kalista salon and spa a few times, always doing crazy things with my hair and it turns out great ! The girls deffinalty know what there doing, and the colors have always lasted till the... More

I've gone to Kalista salon and spa a few times, always doing crazy things with my hair and it turns out great ! The girls deffinalty know what there doing, and the colors have always lasted till the next time i go in. I love it! Pros: Best hair dressers ever(: Cons: nothing!
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I went to Kalista because I had a hair appt. I usually go to another salon but my hair dresser is in Europe for 3 months so I had driven by this place before and thought I would give it a shot. I... More

I went to Kalista because I had a hair appt. I usually go to another salon but my hair dresser is in Europe for 3 months so I had driven by this place before and thought I would give it a shot. I arrived and stood their about 10 min before anyone even noticed me and then was told to wait and I would be seen soon. I don't even know the name of the girl who was going to do my hair bc I was told everyone is great and they booked me with who was open that day/time. I waited for 30 min and no one ever took me back so I walked out. I too heard all the girls laughing and being very unprofessional. I can't believe this place is able to stay open. Plus it looked dirty so I'm prob lucky I walked away. I wish I would have read all the bad reviews before I went. Pros: Nothing Cons: Everything
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I got my hair colored there 2 weeks ago and it turned out horrible. I expressed very nicely that I thought the highlights looked more orange than blond and was totally ignored. I left a message... More

I got my hair colored there 2 weeks ago and it turned out horrible. I expressed very nicely that I thought the highlights looked more orange than blond and was totally ignored. I left a message with the owner and never got a call back. Everyone there seemed hungover and spent all their time gossiping. So unprofessional and so not worth the money or time. I recently over heard a nurse whom I work with also talking about a very bad experience she too had there. So bad that she is getting her lawyer involved. If they would return phone calls and actually act professional I'm sure alot of this could be avoided. However, they prob should hire people that actually know what they're doing bc this salon does not. Please take all the bad reviews seriously bc I did not and my hair is paying for it. It also looks as if the girls there wrote some of their own good reviews due to all of the negitive ones. Pros: Nothing
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I am sooo thankful to find Kalista! I was looking online for a salon that knew what they were doing with hair extensions. I was impressed from the very beginning when I stumbled across Kalista's... More

I am sooo thankful to find Kalista! I was looking online for a salon that knew what they were doing with hair extensions. I was impressed from the very beginning when I stumbled across Kalista's website. I had looked at numerous other websites about hair extensions, and Kalista was very thorough on their procedures and the pros and cons to hair extensions. I scheduled a free consultation and after the consultation, I left even more pleased and excited for my new look! It gets even better folks...I have my hair colored blonde as well, and if you are a person who gets their hair colored blonde, you know what I mean when I say it is HARD to get the right blonde for your complexion. Well after chatting with my stylist about how I was not happy with my current blonde color she knew exactly what I was looking for and managed to create the PERFECT blonde color I so desperately was looking for! I left the salon with beautiful blonde top quality extensions! I have had them in since the first of July and they still look amazing! I workout frequently and this has had no effect of the condition of my extensions. When I first had the extensions put in, my friends would say wow your hair has gotten so long it's really pretty. When I tell them that they are extensions they are so surprised because they look so real. I highly recommend Kalista for hair color and extensions! I'm eager to try their other services...Cheers! Pros: top quality hair for hair extensions, knowledgeable, unique
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I've been one of the owner Kim's customers for seven years. My last time in for color and cut she damaged my hair. It was dry, rough, brittle and felt like ends were broken. I called her the day... More

I've been one of the owner Kim's customers for seven years. My last time in for color and cut she damaged my hair. It was dry, rough, brittle and felt like ends were broken. I called her the day after the appointment to see if anything could be done to help repair it. She was off that day so I left a message. After no response for over a week I called a second time. I was informed she was too busy to call me and was asked to email her instead, that maybe I might be able to get ahold of her that way but no guarantees. I don't think after being Kim's customer for SEVEN years that I should have to be the one going out of my way to get her to call me. I left another message and am not surprised she never called me back. Anybody who knows anything about customer service would have had the courtesy to call me back. It's obvious she doesn't even appreciate loyal, longtime clients who just want a little advice. It's been a month now and my hair still doesn't feel normal.... SO THEN today I get this auto email from Kalista Salon complaining about how all their good reviews were wiped off sites and that the bad reviews are former employees conspiring against them. They are asking their customers to write good reviews and to just call them if they had any bad experiences. What a joke, they don't even call people back. So here is my response to their auto email: The truth is there's a lot to say about their bad reviews too. I've been going there for years and the employees ARE catty and DO talk trash about other employees and customers in front of people all the time. I put up with the drama because I liked the way my color turned out. No more drama for me, I will gladly go somewhere else now. Cons: Drama
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I can't wait to go back and get more sessions. Spa is really clean, good atmosphere. Pros: They were on time when I came in. Very friendly staff. Cons: None.

I can't wait to go back and get more sessions. Spa is really clean, good atmosphere. Pros: They were on time when I came in. Very friendly staff. Cons: None.
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My husband and I had a couple's 90 minute massage about 3 wks ago at Kalista's. It was absolutely wonderful. We highly recommend. They have good prices, great staff, etc. We were highly... More

My husband and I had a couple's 90 minute massage about 3 wks ago at Kalista's. It was absolutely wonderful. We highly recommend. They have good prices, great staff, etc. We were highly impressed by the professionalism, and we will be back! It was a great present for my Hubby's bday! Danielle (& Phil) Pros: easy to find, laid back, professional
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I experienced a massage and was amazing. From the moment I walked in I was welcomed instantly by one of the staff. I was then asked to fill out a comment card in a separate room with a lovely... More

I experienced a massage and was amazing. From the moment I walked in I was welcomed instantly by one of the staff. I was then asked to fill out a comment card in a separate room with a lovely chocolate cookie and glass of water. It would take a novel for me to descibe the amount of detail that went into every inch of that salon! I would HIGHLY recommend this salon to anyone! Pros: Very stimulating/relaxing at the same time Cons: Definitly need a tour to see the whole place
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