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We have been taking our Land Rovers to PDX Rovers for 3 years now and they have always been honest in regards to the diagnosis of the problem. Their service has been excellent, and they are good... More
We have been taking our Land Rovers to PDX Rovers for 3 years now and they have always been honest in regards to the diagnosis of the problem. Their service has been excellent, and they are good people. It's a family owned business, and they treat the customer with respect. These cars are not cheap, Francis and his team are very thorough and make sure your problem is taken care of the first time. I have compared costs versus Land Rover Oregon and PDX is less expensive and provide full disclosure so there are no surprises.
Pros: Honest diagnosis of problem, prompt service,
Cons: I have not encountered any yet
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stay away from these guys. you will be ripped off. i was. i have heard this from many landrover owners....unsolicited.
i would guess all of the good reviews may have been posted by the... More
stay away from these guys. you will be ripped off. i was. i have heard this from many landrover owners....unsolicited.
i would guess all of the good reviews may have been posted by the owners.
Cons: fast talking rip off artist
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Francis has never let us down. He has always gone above and beyond to help us with our rovers. His staff is great, especially his son Teri. We have been with PDX Rovers for a decade now. Before that... More
Francis has never let us down. He has always gone above and beyond to help us with our rovers. His staff is great, especially his son Teri. We have been with PDX Rovers for a decade now. Before that we were stuck with going to the overpriced dealer shop or going to a less knowledgeable shop. Francis is definitely the best and wont disappoint.
Pros: Friendly, Knowledgeable
Cons: Non
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I am not at all impressed with PDX Rovers, and I'm convinced that all you who give them loving reviews are completely snowed by Francis, who is not an honest man.
Given the glowing online reviews I... More
I am not at all impressed with PDX Rovers, and I'm convinced that all you who give them loving reviews are completely snowed by Francis, who is not an honest man.
Given the glowing online reviews I read (and foolishly ignoring the handful of angry ones as just a bad bit of luck), I took my '95 Range Rover Classic to PDX Rovers to take care of an electrical gremlin I had. Periodically (about one drive in three, sometimes more often), the engine would run very rough at stop signs, as if it were fouling spark plugs. Sometimes turning the headlights on would make the symptoms change, hinting strongly at an electrical problem.
Based on how many people claimed to trust Francis, I took my car there and told them to do what needed to be done to make the car right. My first frustration with them was that despite having the car for three days, they claimed not to be able to reproduce the problem. They charged me an hour of diagnosis time, and sent me on my way... and driving away from the
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I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ???96 Disco a lot and also take it off-road once in a while and that means I need to take... More
I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ???96 Disco a lot and also take it off-road once in a while and that means I need to take good care of truck; well, Francis does it for me. Him and his crew is honest, hard working people with great knowledge of cars and if you own a Rover, his shop is all you need. Trust me!
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I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ?96 Disco a lot and also take it off-road once in a while and that means I need to take... More
I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ?96 Disco a lot and also take it off-road once in a while and that means I need to take good care of truck; well, Francis does it for me. Him and his crew is honest, hard working people with great knowledge of cars and if you own a Rover, his shop is all you need. Trust me!
Pros: Great service
Cons: Nothing, really
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On a recent "check engine" visit, which turned out to be a loose gas cap, and a fast oil change, it became clear again why I will trust ONLY PDX Rovers with my car. Francis, Terry and Stig are fair... More
On a recent "check engine" visit, which turned out to be a loose gas cap, and a fast oil change, it became clear again why I will trust ONLY PDX Rovers with my car. Francis, Terry and Stig are fair and honest and treat me like a sister, not an ATM machine. I can never say enough good about them! When your Land Rover needs servicing, see PDX Rovers...NO ONE else will care for you like them.
Pros: Honesty. Integrity. Quality and Fast Service
Cons: I'm never there long enough for a coffee!
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Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.
My wife took our Discovery II to PDX... More
Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.
My wife took our Discovery II to PDX Rovers (an hour and a half from our home) for a major scheduled service in December. We had 75k on the clock and, other than plenty of brake jobs, we'd been pretty lucky with it. The crew at PDX Rovers took care of the service the day of our appointment and sent us on our way.
The next week we had some issues with codes indicating misfires on two cylinders. This was not a problem we had previously encountered. I switched plugs (from the irridiums they installed to NGKs) and the wires and we were back on the road without issue.
Yesterday, I went to change the oil for the first time since the service at PDX Rovers. I drained the pan and then tried to loosen the filter. I had no luck. So I tried a filter wrench (cap style and band style), still no luck. Through these attempts I had applied enough torque that it badly damaged the filter. At this point I was committed to finishing the job as I couldn't trust the filter to hold oil enough to drive it to a shop. I bought a plier style filter wrench and tried again... the filter was torqued on so tight that it actually broke the wrench. After about 4 hours of fiddling I had the filter off (in a dozen pieces).
Today I took the hour and a half drive to Portland to visit Francis at his shop. I brought the pieces of the filter with me in a bag to show him the level of difficulty I had removing it. I wanted to ask if he would be willing to reimburse me for the cost of the wrench I needed to remove the filter and that had subsequently broke. When he walked in the door, before I could say a word, he told me he wasn't giving me anything. He said his son (the receptionist) had called him and told him what I wanted and that there was no way. I tried to explain my story several times (calmly with plenty of sirs and pleases) and was told several times that he'd never seen anything like this "idiocy," wasn't going to give me anything, and couldn't believe that I would ask him for anything. All this while his receptionist stood by and recorded our conversation on his i-phone. Then Francis asked me to leave, which I did (still calmly).
This is my experience with PDX Rovers and Francis. Take from it what you like.
-Peter
Pros: -
Cons: please read...
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This shop is to be recommended to all Land Rover owners in the area! Francis Watson, along with his son Terry are to be recommended for their willingness to go out of their way to help out stranded... More
This shop is to be recommended to all Land Rover owners in the area! Francis Watson, along with his son Terry are to be recommended for their willingness to go out of their way to help out stranded customers!
On our last visit, we requested a brake job to be done. When they were finished and testing the vehicle, the mechanics heard another sound coming from the car. On close inspection they found that our front drive-line was close to breaking! They recommended we not drive the vehicle any further. However, we live 70 miles away, and it was 5pm, and the shop did not have a driveline on hand.
This is when Francis and Terry shined. Instead of turning us away and leaving us stranded, they ordered the recently installed, new, front drive-line off of the shop's project vehicle to be removed and installed on our vehicle so we could return home that evening.
This customer service goes above and beyond. Thank you for your professionalism! I will recommend you to everyone I know!
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Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.
My wife took our Discovery II to PDX Rovers (an hour... More
Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.
My wife took our Discovery II to PDX Rovers (an hour and a half from our home) for a major scheduled service in December. We had 75k on the clock and, other than plenty of brake jobs, we'd been pretty lucky with it. The crew at PDX Rovers took care of the service the day of our appointment and sent us on our way.
The next week we had some issues with codes indicating misfires on two cylinders. This was not a problem we had previously encountered. I switched plugs (from the irridiums they installed to NGK coppers) and the wires and we were back on the road without issue.
Yesterday, I went to change the oil for the first time since the service at PDX Rovers. I drained the pan and then tried to loosen the filter. I had no luck. So I tried a filter wrench (cap style and band style), still no luck. Through these attempts I had applied enough t
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