They make promises they cannot keep. They said they could do a metallic gold cake when in fact they couldn't. I wish they would have been honest and not promised a cake color when my whole party... More

They make promises they cannot keep. They said they could do a metallic gold cake when in fact they couldn't. I wish they would have been honest and not promised a cake color when my whole party theme revolved around this color. Sadly, my cake arrived and it was YELLOW with flour smears all over it and the lettering was not professional I wanted a stencil block letter and what I received was a poorly handwritten one. Horrible!!!! and of course, when I called no one was available to fix it.
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First time my fiance and i went for oue schedueled cake consultation we sat there for 20 minutes until someone came to tell us that woman who does the wedding cakes wasnt coming in that day. When we... More

First time my fiance and i went for oue schedueled cake consultation we sat there for 20 minutes until someone came to tell us that woman who does the wedding cakes wasnt coming in that day. When we did have a consult they told us they couldnt do our design, so after several other meetings we came to an agreement to have the cake coated in edible sugar glitter. Pictures i had seen of the look appeared as though the were made of snow. There was supposed to be deep red piping at the base of the layers. When i saw the cake the day of the wedding, it didnt appear to shimmer at all. I went up to it, there entire bare patches, and the spatula marks were beyond visible, the red bead pipping was orange/pink and not beaded. Ok, my florist decorated the cake, iot tasted good no one knew the difference. But when i called to ask what happened (figuring i'd give them benefit of the doubt before posting negative feedback, maybe a little apology) they told me i was wrong, they gave me exactly what i wanted..blah blah. Total attitude. I told her i had pictures and could show her how it wasnt as she claimed it was. She said i was wrong and hung up on me. All she had to do was apologize but instead i was given attitude. HORRIBLE customer service. Rude employees and terrible cake design. WOULD NOT RECOMEND.
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i went here to pick up a cake for a party. I had never had it before, but someone recommend it to me. The cake was Delicious. The store was clean and the service was pretty fast.

i went here to pick up a cake for a party. I had never had it before, but someone recommend it to me. The cake was Delicious. The store was clean and the service was pretty fast.
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I have ordered cakes from Create A Cake in PT Jeff for many occasions and everyone has always loved them. They are decorated absolutely beautiful and taste even better! The pastries are just a... More

I have ordered cakes from Create A Cake in PT Jeff for many occasions and everyone has always loved them. They are decorated absolutely beautiful and taste even better! The pastries are just a good, cream puffs are my favorite and they are wonderful at Create A Cake!
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While everything in the glass cases at this bakery always looks incredible, somehow whatever I select always seems to be mediocre. They sell lots of cakes, cookies, Italian pastries and donuts. Once... More

While everything in the glass cases at this bakery always looks incredible, somehow whatever I select always seems to be mediocre. They sell lots of cakes, cookies, Italian pastries and donuts. Once we bough a seven layer cake that was not very fresh and when we mentioned it to the manager, they gave us another one for free. They're good with customer service. This place is also in a huge shopping center where there is a lot of parking.
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Apparently this place has really "cycled" in the past - years ago, I heard it was amazing and the only place to go; then something changed and it got kind of "eh", but now it is back to having... More

Apparently this place has really "cycled" in the past - years ago, I heard it was amazing and the only place to go; then something changed and it got kind of "eh", but now it is back to having wonderfully fresh, tasty baked goods. We love their cakes and cookies. Our kids look forward to their birthday when they know their lunch will include a big cookie of their choice from Create a cake!
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