The service department at Toyota of Plano is excellent. They are always responsive to my needs. Especially being a woman taking my car in for service, they always take time to listen to my... More

The service department at Toyota of Plano is excellent. They are always responsive to my needs. Especially being a woman taking my car in for service, they always take time to listen to my problems/concerns and make sure my car is fixed
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I went to this dealer once before and had a bad experience. I wouldn't go back to this dealership anymore. The salesman was very nice at the very begining. But once you have signed the paperwork,... More

I went to this dealer once before and had a bad experience. I wouldn't go back to this dealership anymore. The salesman was very nice at the very begining. But once you have signed the paperwork, they will not accept anything they said except it is shown on the paperwork. Be very careful to check your paperwork before you sign anything with them. Pros: nice office, lots of selection Cons: bad custumer service
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I went to Toyota of Plano to try and trade in my vehcile. The sales man who was originally from New Orleans and the Manager ,a slim african american sitting by the windows looking out to Preston... More

I went to Toyota of Plano to try and trade in my vehcile. The sales man who was originally from New Orleans and the Manager ,a slim african american sitting by the windows looking out to Preston were extremely unprofessional and rude. I had never experience something like this before. The manager slimply got up and walked away while I was still trying to talk to him. He never even tried shaking my hand. The sales man tells me "see you dog". It's funny to see when you first purchase a vehicle everybody is all over you with great smiles,offering you a coke/water and just simply going the extra mile. The reason I came back to try and trade in my vehicle was because I was told by the Finance Manager (Vilen) that I could come back after two years and trade in my vehicle with no questions asked. Toyota of Plano, I will never do business with you ever again!!
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I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened... More

I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened couple of more times. Until 2003. Then When I took van to Toyota of Plano on 8/25/2003 with still under warranty (17,569 mileage). They REPAIRED it with TSB B0028-01 "Re-Initialize system". Again, it started giving us problems in 2004 and 2005 so we took it back to Toyota of Irving and of course the service dept said its out of warranty now (39,232 miles) So after escalating to svc mgr and then to GM, they fixed on 3/12/05 Worked for few months again and it started giving us problems again so we took it back to Toyota of Plano on 10 April 2007. They gave us estimate of $2,100 and mentioned "NEEDS POWER DOOR MOTOR AND ECU". We didn?t use the van for a week and battery died. After giving the jump, the van started and power door started working again. Took it back to Toyota of Plano today June 11 2007 to see if they can look into this issue so we can get this fixed as we had the pwr door issue from very first yr. Talked to Service Manager David Kennedy and he said he can not help me as its out of warranty. When I talked to Tayme Roloff, Customer Relations Manager at Toyota of Plano she told me that she can not override it what already service mgr had told me. BTW, the battery was under warranty as I had replaced in August of 2006 which service dept didn?t even bother to offer to check. Pros: I cant think of any Cons: Good Luck with service dept!
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I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened... More

I bought 2002 Sienna XLE from Toyota of Irving, TX on 11/16/2001. After few months we had issues with PSNGR Side PWR Door. Took it to service dept. They reset it and worked fine. This happened couple of more times. Until 2003. Then When I took van to Toyota of Plano on 8/25/2003 with still under warranty (17,569 mileage). They REPAIRED it with TSB B0028-01 Re-Initialize system. Invoice # Again, it started giving us problems in 2004 and 2005 so we took it back to Toyota of Irving and of course the service dept said its out of warranty now (39,232 miles) So after escalating to svc mgr and then to GM, they fixed on 3/12/05 Worked for few months again and it started giving us problems again so we took it back to Toyota of Plano on 10 April 2007. They gave us estimate of $2,100 and mentioned NEEDS POWER DOOR MOTOR AND ECU. We didn??????t use the van for a week and battery died. After giving the jump, the van started and power door started working again. Took it back to Toyota of Plano today June 11 2007 to see if they can look into this issue so we can get this fixed as we had the pwr door issue from very first yr. Talked to Service Manager David Kennedy and he said he can not help me as its out of warranty. When I talked to Tayme Roloff, Customer Relations Manager at Toyota of Plano she told me that she can not override it what already service mgr had told me. BTW, the battery was under warranty as I had replaced in August of 2006 which service dept didn??????t even bother to offer to check. I was frustrated about this situation as I spent $35K plus all this time to fix the door which has given me issues from very first yr
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I came to the service center after a car accident and one of the Service People, Dereck, was just as nice as could be. The service was prompt and professional. Highy recommended!

I came to the service center after a car accident and one of the Service People, Dereck, was just as nice as could be. The service was prompt and professional. Highy recommended!
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Yes, this is a high volume dealership, so they can get you just about any car you want. However, since they are a high volume dealer their customer service falters a bit. Their salesperson... More

Yes, this is a high volume dealership, so they can get you just about any car you want. However, since they are a high volume dealer their customer service falters a bit. Their salesperson turnover rate seems to be no more than 6 months. If you look vulnerable, the salespeople will be there to sweep you into a car they think you'll like. The salespeople seem knowledgeable about the engine and features of their cars, as I got a full tour of the engine bay. If you're willing to fight then you can get a pretty good deal, but they will do what they can to addon as many options as possible. The whole process takes about four hours. They also have a policy of "once it leaves the lot, it's yours", which I don't really like. Their repair service is better. Upon arriving, you are promptly greeted by a service manager who actually knows something about cars. Since this is a high volume dealer, the wait time for even standard tune-ups is longer than normal. On average I wait for about 45 minutes for repairs, however the repairs are perfect every time. I do get a customer service follow-up call whenever I get a tune-up and the car has not had any major issues. I don't think I will be going back to this dealer for another car. I may come here for major repairs, but I probably won't buy another new car here. I'll probably go to a low pressure place like Carmax next time. Pros: quality repair dept, good selection Cons: high pressure salespeople
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Took my car to this business & was swept away by the professionalism of the staff. When you pull into the garage you're greeted with a smile and are attended to promptly. The service advisor... More

Took my car to this business & was swept away by the professionalism of the staff. When you pull into the garage you're greeted with a smile and are attended to promptly. The service advisor gives you an estimated time of your wait & then you are escorted into the waiting room where they have fresh coffee, tv, & internet hook-ups available. Very impressed of how clean the building and the parking lot was. Highly recommend! PROS: Open late during the week. CONS:
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Being one of those folks who does hours of research before buying any car, I truly enjoyed the ease of making a deal here. I went in armed with about 10 pages of data from various online sources,... More

Being one of those folks who does hours of research before buying any car, I truly enjoyed the ease of making a deal here. I went in armed with about 10 pages of data from various online sources, and I had calculated the price I wanted to pay for my RAV4 by figuring the dealer cost plus 5% profit (fair according to my information). As a single woman, I had kind of gotten the good old boy treatment at other dealerships, but not here. I walked in, told them what I wanted to pay, and they agreed within 30 minutes. They also helped me return the rental car I was driving (I had totaled my previous car). The only hitch was near the end. They lowered the interest rate I had from my pre-buying financing by offering to finance themselves, and that was good, but they then sold me some stuff on the end of the deal to help reclaim some profit. Still, this was as painless a car deal as I have ever done, and I am in love with my RAV4. PROS: Friendliness, helpfulness and professionalism CONS: Watch for add-ons after the deal
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