My vacuum hose blew, they were very polite from the beginning as we called around to get estimates from other auto shops and many places just wanted us to bring the car in before they'd even discuss possibilities. I only had 1 tow to use, I wanted to bring it to the right place. This place was rated good by AAA and they were cooperative in sending a written estimate to my mechanic that I use back where I'm from to discuss the problem (and make sure nothing schiesty was going on!) they fixed the problem and outlined the labor charges and everything and drew on a diagram what they did, how long it took, etc. We found them to be thorough and had some good mechanic knowledge so we knew they weren't screwing us over. I've had an oil leak for a while and I have an estimate for that and plan to take my car in for that as well as an a/c charge. we will see if I have issues after the fact like the other customers, but I recommend this place based on my one time experience with them thus far.