The room was beautiful, and they allow pets. The staff was incredibly friendly. It's a great hotel. Pros: The room was beautiful and they brought a doggy bed Cons: They could use a little... More

The room was beautiful, and they allow pets. The staff was incredibly friendly. It's a great hotel. Pros: The room was beautiful and they brought a doggy bed Cons: They could use a little more soundproofing, room service is overpriced (but where is it not, right?)
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For some reason Philadelphia doesn't get the concept of "world class" and customer service. For the most part the room and hotel were clean, but there was something lacking in the way we were... More

For some reason Philadelphia doesn't get the concept of "world class" and customer service. For the most part the room and hotel were clean, but there was something lacking in the way we were treated for such a high price. It just could have been an off day? Also hard to walk anywhere ( tourist wise) from the hotel. Cabs are a must.
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When traveling to Philly, please save your money and take a pass at this over-hyped sub-par hotel. We have stayed at many Four Seasons all over the world and believe me, this one does not deserve... More

When traveling to Philly, please save your money and take a pass at this over-hyped sub-par hotel. We have stayed at many Four Seasons all over the world and believe me, this one does not deserve the name! At every turn, practically they never failed to disappoint - from the clueless front desk people to the cookies I ordered from room service (supposed to get 3 cookies and a cup of coffee for $33. Instead got 2 cookies (from a package) and coffee without milk). But, I have to say the crowning glory was the concierge. We told her that on our last day in town (Sunday) we wanted to try the "best" cheesesteaks in town - we had heard that they were at a place called Tony Luke's in S. Philly. She told us that they opened up a Tony Jr.'s in the middle of town. We should walk there and stop at a fun market along the way where the Amish sell their produce etc. Great. We walked all the way to the market, and because it was Sunday of course no Amish were there. THEN, walked and walked trying to find the cheesesteak place. Finally called Tony Luke's and was told no such place existed! Please, stay at a less expensive hotel and go to Morimoto for dinner with the money you save. Pros: Large Room Cons: Charge for internet access, clueless staff, Pool and spa were closed.
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We all stayed at The Four Seasons and enjoyed ourselves immensely. The location is perfect,the rooms were very nice and the service seems impeccable.

We all stayed at The Four Seasons and enjoyed ourselves immensely. The location is perfect,the rooms were very nice and the service seems impeccable.
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They have it all. The restaurant is great the rooms were lovely and the location (by the Art Museum) was exactly what I wanted. After a day at an amzing Spa this was the perfect ending for my week... More

They have it all. The restaurant is great the rooms were lovely and the location (by the Art Museum) was exactly what I wanted. After a day at an amzing Spa this was the perfect ending for my week of business and meetings.
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Great hotel, great service and the other facilities are just what I needed for a long getaway from the daily grind. I loved the pool and the food.

Great hotel, great service and the other facilities are just what I needed for a long getaway from the daily grind. I loved the pool and the food.
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Loved this hotel and the staff. The room was lovely and the services superb. The pool is very relaxing and the location is first rate.

Loved this hotel and the staff. The room was lovely and the services superb. The pool is very relaxing and the location is first rate.
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From check-in to check-out the experience was average. Don't believe the hype, and don't pay the price.

From check-in to check-out the experience was average. Don't believe the hype, and don't pay the price.
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I was very disappointed in this hotel. Lobby staff was unfriendly and not attentive to detail. A half smoked cigar sat in the lobby ashtray for two days. Staff never thought to remove the first... More

I was very disappointed in this hotel. Lobby staff was unfriendly and not attentive to detail. A half smoked cigar sat in the lobby ashtray for two days. Staff never thought to remove the first thing guests saw upon entering the lobby. The bar staff was excellent as was the restaurant staff. Our room was nothing special. Not worth the cost.
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The Four Seasons is known for their impeccable service and fabulous restaurant. However, their spa is miles behind. The massage was over $100 and not even an hour session. The person giving the... More

The Four Seasons is known for their impeccable service and fabulous restaurant. However, their spa is miles behind. The massage was over $100 and not even an hour session. The person giving the massage had long finger nails that I could feel against my back. I had so much oil in my hair and in my ears that I couldn't wait to take a shower. Plus, when I laid on my back, I kept getting whiffs of the massage person's unfresh breath. I let the front desk know how I felt but they seemed arrogant in their surroundings Pros: picturesque interior, beautiful room Cons: unhelpful staff, unfavorable spa visit
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