I had a wonderful experience at the Phoenix. I was referred to the Salon by the concierge staff at the Four Seasons Hotel, and walked over for my...
by gloriagirl   More

I had a wonderful experience at the Phoenix. I was referred to the Salon by the concierge staff at the Four Seasons Hotel, and walked over for my hair and nail appointment. From the time I walked in the door, until the time I checked out, I was treated respectfully and professionally, and the staff at the Phoenix has a lot of class, yet is not stuffy at all. My hair looked terrific, my nails were perfect, and I even had the chance to buy some neat make-up.
by gloriagirl Less

I had 2 vibraderm facials here with Ali and after the second one, have never gone back. My first complaint is that I let them know that I would be...
by satchitananda 2 years ago More

I had 2 vibraderm facials here with Ali and after the second one, have never gone back. My first complaint is that I let them know that I would be using the 10% coupon from citysearch when I booked my first appointment and the receptionist confirmed that it was noted in their system, but it was never honored. I forgot to mention the discount when paying for my first facial and subsequently emailed the spa the same afternoon, but no one ever responded. The first facial itself was good, prompting me to return despite the discount error. I brought up the issue at my second appointment but was told that I could only use the discount on my first visit. Not wanting to argue, I just let it go. Second complaint: Ali is very nice, but I left the treatment table after the second facial with a face COVERED in clay. I understand that it is dark in the treatment room, but there was a significant amount of the clay mask that she used left on my face. It's a good thing I had to use the bathroom afterwards and was able to painstakingly remove the residue with a dampened washcloth, otherwise I would have left the premises with a ton of white crud on my face. Third complaint: the receptionist who worked there at the time was unfriendly and barely acknowledged me and said thank you. My visits to Phoenix were just the beginning of my spa experiences (the first facial I had there was only the 2nd time I'd ever been to a spa), and I was actually naive enough to think "oh well, this is as good as it gets." Now I know what going to a spa is supposed to be like and recommend Eviama and Terme di Aroma over this place. Pros: Easy access via public transportation, clean, relaxing facilities Cons: Hard to find parking most of the time if you drive, unfriendly receptionist, DIY removal of products after facial
by satchitananda 2 years ago Less