I went there over the weekend to buy new wind shield wipers. I went directly the service desk and they asked me for my car model. They were priced at $6 a wiper. I was in and out in 5 minutes.

I went there over the weekend to buy new wind shield wipers. I went directly the service desk and they asked me for my car model. They were priced at $6 a wiper. I was in and out in 5 minutes.
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on july 3, 2008, i bought a 2008 civic sedan ex through the costco automotive program with this dealership. the salesperson, eddy lin, was extremely kind and courteous before AND after the... More

on july 3, 2008, i bought a 2008 civic sedan ex through the costco automotive program with this dealership. the salesperson, eddy lin, was extremely kind and courteous before AND after the purchase was made. there was never a moment of being pressured into buying the car. i even received a follow-up call about 5 days after buying the car. now, that's great service. i'll certainly come back to honda of pasadena when i'm ready for another car and i will recommend people to this dealership. Pros: costco auto program dealer - there was no haggling over the price Cons: low inventory due to supply & demand of economy cars
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The Internet sales reps don't get commission, so they can sell a vehical at a much cheaper rate than their associates. They aren't as knowledgeable about the cars though. I'm happy with the price... More

The Internet sales reps don't get commission, so they can sell a vehical at a much cheaper rate than their associates. They aren't as knowledgeable about the cars though. I'm happy with the price I received on the car, but wanted a feature that was not offered on the vehical he sold me. Unfoturnately I'm having to live without it.
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We walked away from Pasadena Honda with total comptempt! Because the sales people were so RUDE. They treated us like dirt. They couldn't match the offer we gave them so we bought our honda at... More

We walked away from Pasadena Honda with total comptempt! Because the sales people were so RUDE. They treated us like dirt. They couldn't match the offer we gave them so we bought our honda at Sierra Autocars in Monrovia the very next day. I was so happy to walk out of that office and literally laugh in their faces. I thought the job of sales people were to try an get your business. I would make this a 0 star rating if it were possible.
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The Service Department is very professional and knowledgeable. They took care of the problem with my new Honda after I went to TWO other dealerships and was told no thing was wrong with my car. I'd... More

The Service Department is very professional and knowledgeable. They took care of the problem with my new Honda after I went to TWO other dealerships and was told no thing was wrong with my car. I'd avoid the sales staff, I went into by a new S2000 and the sales guy treated me like I couldn't afford the car and told me I would be better off with a Civic.
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I told the salesman exactly what I wanted: color, make, model, price. The first salesperson left and another returned telling me, that guy didnt think he was going to make any money, so he didnt... More

I told the salesman exactly what I wanted: color, make, model, price. The first salesperson left and another returned telling me, that guy didnt think he was going to make any money, so he didnt want to show me the car. I agreed to pay sticker, tax/license and Id pay by check. This was fine and agreeable until we got inside the dealership. Then came the extra charges: advertising, lot charges, etc After arguing these charges, the salesman says, "look the dealership wants to a make a couple of thousand." It was perfectly clear they were not out to sell a car unless it involved ripping off the consumer. BTW, I went to another dealership, paid cash for the car and financed a couple thousand for extra goodies. There was money to be made but the hounds of Pasadena didn't have the customer service and respect to make it. Cons: Terrible Salespeople
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