Ordered by telephone as living in Spain for same day delivery or latest next day... They have finally been delivered 2 WEEKS later!!! The customer service was terrible. They couldn't have cared less... More

Ordered by telephone as living in Spain for same day delivery or latest next day... They have finally been delivered 2 WEEKS later!!! The customer service was terrible. They couldn't have cared less and never got back to me unless to say 'Oh we don't have your bank details' which I had given twice. It was the worst customer experience I have ever had... and they said sorry once in about 6 phone calls and as many emails. They came across as plain rude. I have always had great service in America but this was unbelievable. As a business owner, I would immediately sack the manager...STAY AWAY!!! I don't even want to give poor it was rubbish!!!
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I had ordered flowers for my parents' 30th wedding anniversary, and chose this florist due to their close proximity to my house as well as the decent score here on Citysearch. What a mistake!! I... More

I had ordered flowers for my parents' 30th wedding anniversary, and chose this florist due to their close proximity to my house as well as the decent score here on Citysearch. What a mistake!! I explicitly requested that the flowers be delivered prior to 12 p.m. since my mom would not be home after that time. Not only did they not deliver until after 2:30 when no one was home, their customer service was TERRIBLE. I called numerous times while waiting for the flowers and was given the run-around by 3 different employees. The next day I called and spoke with a manager and she told me that it was an additional charge for time sensitive deliveries. There was no mention of this prior to the delivery nor in any of my numerous calls where they acknowledged the 12 p.m. delivery time. What a load of crock. In a customer oriented business, they have zero customer service and no accountability whatsoever. Not only were they rude, unwielding, and difficult, the flowers were a little above average but not nearly worth the trouble or money. If you're looking for flowers, I HIGHLY suggest you go elsewhere where you will have a pleasant experience for your special occasion.
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Their flowers are so fresh. I love their sunflowers that they sold. I thought the whole experience was really good. And the way they wrapped their flowers are really good. I love the carnations they... More

Their flowers are so fresh. I love their sunflowers that they sold. I thought the whole experience was really good. And the way they wrapped their flowers are really good. I love the carnations they sold. It just seemed so fresh. I thought that the people working there were nice and the prices are pretty good.
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Jacob Maarse has become a Pasadena institution and for good reason -- they make beautiful, unique floral designs with the freshest flowers available. When you order, you talk with a designer to... More

Jacob Maarse has become a Pasadena institution and for good reason -- they make beautiful, unique floral designs with the freshest flowers available. When you order, you talk with a designer to determine what you need, and they in turn take that information and turn it into a beautiful arrangement that is sure to please even the most discriminating taste. Don't be afraid to leave things in their capable hands -- you will never be disappointed.
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Unique, elegant, beautiful. I have never seen such amazing, imaginitive arrangements of flowers. I can always recognize a design by Jacob Maarse. I especially like the tight compact style... More

Unique, elegant, beautiful. I have never seen such amazing, imaginitive arrangements of flowers. I can always recognize a design by Jacob Maarse. I especially like the tight compact style arrangements. Send someone special flowers from Jacob Maarse, and they will never be disappointed!
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