I visited the spa before making reservations for my best friends birthday becauase of the reviews I'd read. This is a first class establishment. I toured the facility with no hesitation from the... More

I visited the spa before making reservations for my best friends birthday becauase of the reviews I'd read. This is a first class establishment. I toured the facility with no hesitation from the staff and made my reservations for four before I left. My friend who was celebrating her birthday was just as impressed as I was as soon as she walked in the door, as were her sister and friend with us. The parking lot across the way was close and convenient, the treatments we had were excellent, the staff treated us like we were VIP's, but that is the way everyone seemed to be treated. We stayed as long as we wanted, and were never rushed. The only negative is we had to be quiet in the jacuzzi, and try and keep any number of women quiet in a close enviornment. The frozen grapes, cucumber slices and warm towels for our eyes were served to us by staff members as if we were royality. If you want to treat yourself or someone you care a lot about, you have to visit BW in Pasadena. The spa is within walking distance from many restaurants, and we were able to leave the car in the lot, drop off our bags, and walk to lunch. My friend is still thanking me, and asking when are we going to do it again. Pros: Staff is at your beck and call Cons: We had to be quiet in the jacuzzi
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i go to burke williams frequently and i have been to many of their spas because i travel for work. I find it very "non' relaxing when i get a facial to have the esthetician constantly telling me... More

i go to burke williams frequently and i have been to many of their spas because i travel for work. I find it very "non' relaxing when i get a facial to have the esthetician constantly telling me everything they are using on my face..sure thats great if i have a concern but i feel that these estheticians are being pressured into selling to clients because burke williams is not doing well. i just got an email from my friend who lives in Danville, CA and they just shut down that spa...i used to like coming into burke williams when i didn't feel like i had to buy something. i liked to relax. I sat and watched some of the technicians after my service and honestly felt bad for them they run around with their heads cut off some of them. Working for a spa should be relaxing in my opinion but I think because the whole company isn't doing well as a whole their employees are suffering from being forced to sell sell sell. I used to recommend this spa to many of my employees but now feel like I need to find a better one where they can relax and not feel pressured.. Pros: Awesome Skin care line Cons: Feel pressured to buy everytime I go in
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I went to Burke Williams for a facial a few days before my wedding and it was fine. The facial was good but the technician kept talking and trying to push their products during my service. I felt... More

I went to Burke Williams for a facial a few days before my wedding and it was fine. The facial was good but the technician kept talking and trying to push their products during my service. I felt like a wallet rather than a client. Like I said, the facial was fine but the upsell put me off. Too bad. Also, crowded. Pros: Nice facial Cons: Crowded, loud, talkative upselling esthetician
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Well... I'm a former employee of Burke Williams and when I started there approximately 3 years ago, it was a well respected spa... But I left a year ago after they had given it's employees a raise... More

Well... I'm a former employee of Burke Williams and when I started there approximately 3 years ago, it was a well respected spa... But I left a year ago after they had given it's employees a raise and then a few months later took back the raise while increasing it's fees for services... Not only are they taking away from the employees but thay are scalping the customers as well... Believe me, when they increase the fees, not a penny goes to the therapists whose hard work and training is the primary basis for its return clientele... Since then, they have cut the therapists pay twice... When I started, the base pay was $15.00 an hour plus incentives.. Went up to $20.00 and is now down to about $11.00 per service... Plus incentives... Sounds like borderline slave labor considering the traing that we all had to take to become an employee of this 'fine establishment'... So what's been happening is that any high quality, skilled, intuitive therapist with any self respect is not going to continue to work there... I didn't and as you see the prices go up, you will see quality go down... Wouldn't surprise me to see Burke close it's doors before the end of the year... Boo Hoo... Pros: used to be great Cons: overpriced
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We like Burke Williams for our quarterly re-energizing weekends. The fruited waters, iced towels and tranquil environment really works wonders. Our only concern is that they have raised their... More

We like Burke Williams for our quarterly re-energizing weekends. The fruited waters, iced towels and tranquil environment really works wonders. Our only concern is that they have raised their prices almost yearly and the service from the staff has changed as new staff is hired. Long story short, not the same return on our investment for quality of care recieved. Pros: Amenities, atmosphere Cons: parking, staff not as personable as in the past
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Burke Williams is a great day spa located in the heart of old town Pasadena. Locals know where to find the spa, but visitors might find it a bit hard to locate as it is nestled in an alleyway...the... More

Burke Williams is a great day spa located in the heart of old town Pasadena. Locals know where to find the spa, but visitors might find it a bit hard to locate as it is nestled in an alleyway...the last place you'd think to find a spa! The service is always great and your appointments are on-time. The spa area is a nice place to relax, but can sometimes get crowded and a little loud (especially on the weekends). Overall, a great place to relax and rejuvenate. Pros: Great staff and services Cons: Fee to park at adjoining parking lot
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In the process of purchasing a gift certificate at Burke Williams official website, the application crashed. I immediately called customer service, explained what happened. I said my account was... More

In the process of purchasing a gift certificate at Burke Williams official website, the application crashed. I immediately called customer service, explained what happened. I said my account was charged and emailed screen shots of the errors. They insisted my account was not charged (with attitude) and said that they were aware of problems with the site. It took 5 days, many emails and over 2 hours on the phone to resolve the issue. To make matters worse, the manager's solution was to RECHARGE my card and credit it back later IF the original charge was confirmed. The only compensation they offered for the stress and inconvenience was free shipping which would not have been necessary if they had listened to me to begin with. Buyer beware! Pros: None come to mind Cons: Horrible Customer Service
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I've been going to Burke Williams for years, but recently the service doesn't really match the price and the crowded facility doesn't help. I had a facial this past week and the entire time the... More

I've been going to Burke Williams for years, but recently the service doesn't really match the price and the crowded facility doesn't help. I had a facial this past week and the entire time the facialist kept talking about the products (obviously trying to sell them). During the facial, she repeated herself on two separate products. Word for word. I don't think she even realized she did it. An express facial at BW is $75 for 25 minutes but I can go to Glen Ivy and get a full 80 minute facial that includes a mini massage for $85! Only $10 more. I don't think I'll be back. I prefer Harmony in Sierra Madre or Glen Ivy.
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My parents gave me and my bridesmaids gift certificates to this spa in West Hollywood and I gotta tel you WE HAD THE BEST TIME EVER! My first appt. was with a therapist named Mol who got rid of my... More

My parents gave me and my bridesmaids gift certificates to this spa in West Hollywood and I gotta tel you WE HAD THE BEST TIME EVER! My first appt. was with a therapist named Mol who got rid of my tight shoulders and still back! I don't know what he did but whatever he did it felt fantastic! I also had a facial with Julia who made my skin look so vibrant for my wedding day and so relaxed that I scheduled an appt for my mother's 60th birthday with her! Thank you thank you to the staff who made this experience so wonderful!
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Burke Williams is advertised as this luxurious and world-renowned spa, I highly disagree. Because they are expensive, I expected a lot. The facility is outdated and very dark. I went on saturday... More

Burke Williams is advertised as this luxurious and world-renowned spa, I highly disagree. Because they are expensive, I expected a lot. The facility is outdated and very dark. I went on saturday afternoon, it was way too crowded, and so loud! There were several groups of girls in the hot tub chattering away, they could be heard from inside the steam and sauna. Eventhough there are signs everywhere that silence is appreciated people were excessively loud, I felt like I was in a gym rather than a day spa. The massage session was decent, but even the music in the treatment room was a bit loud, and too dramatic for a relaxing massage There are a lot better day spas in Pasadena.
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