After 17 years of wear and tear, I had to redesign my wife's engagement ring. We wanted to incorporate four smaller diamonds and gold from another ring into a custom design. We went to the big... More

After 17 years of wear and tear, I had to redesign my wife's engagement ring. We wanted to incorporate four smaller diamonds and gold from another ring into a custom design. We went to the big famous and fancy store of Kansas City and were told that they wouldn't use our gold, and the price was still shocking. After checking out the reviews here, we went over to House of Diamonds. The people really are very nice and very accommodating. Most of the jewelry in their store is custom made and is beautiful, so we decided to give them a try. The price quoted was far more reasonable, and they gave a credit for the gold salvaged from the other ring. The initial rendition wasn't what we were hoping for, and Karen had absolutely no problem working with our suggestions which were only general in nature. Amazingly, on the second try, she had far exceeded anything we had envisioned. The process was very professional yet friendly, and the finished product just wowed us. I'm really not big into reviews, but when a business meets then exceeds your expectations in every way, you have to give them credit. Pros: Friendly, professional, reasonably priced and high quality Cons: Hard to find until you do
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I have know Gene, Karen and the staff of The House of Diamonds since 2002 and I have always received the best customer service, the finest products and the most fabulous designs for an incredible... More

I have know Gene, Karen and the staff of The House of Diamonds since 2002 and I have always received the best customer service, the finest products and the most fabulous designs for an incredible price. Gene & Karen are one to get to know their clients. They sit down with you and find out what it is that you want and desire and able to embelish on that idea; ideas that the client may not have thought of, and make the most beautiful and fascinating one-of-a-kind pieces. A quick story for those of you who have not been to the House of Diamonds, and I am not the only one who has a story of this kind... When Gene was having his Annual Open House, he took some time with me to show me some of his newest pieces, and then asked me to come to one of his other cases to show me something exquisite. It was a single diamond engagement ring and asked "So what do you think of this?" Of course, my response was, "this is the most magnificent diamond I've ever seen." My boyfriend snuck up behind me at that time and said, "If you like it, then you'll have to marry me!" Unbeknownst to me, all 200 people attending knew the proposal was coming, and everyone was waiting for my response... "YES" I said with tears in my eyes and a smile as big as Texas. The champagne, cheering, clapping and laughter was flowing! It was the best surprise ever and Gene and his staff made it happen. Mike and I have now been married for 4 years, and we always attend the annual event. You never know what awesome surprises will happen! Gene designed that ring into my wedding band and I am constantly asked about it. It's a real attention-getter! I have referred The House of Diamonds to family, friends, colleagues and acquaintances; all of which have given him repetitive business. The House of Diamonds makes the "larger", "family-owned", "been in business for years" jewelry stores, look small and inefficient. All I can say, "The House of Diamonds IS a girl's bestfriend!" Pros: Great Results, Good Value, High Integrity Cons: I can't get my jewelry back fast enough to show it off!
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We went to HOD with no intentions--just looking- We have been with them since 2000--& can't shop anywhere else now! No one has the price and quality like Gene----and they are so personal--they can... More

We went to HOD with no intentions--just looking- We have been with them since 2000--& can't shop anywhere else now! No one has the price and quality like Gene----and they are so personal--they can make you feel like you're a millionaire when you are just a regular Joe.
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This is in response to a posting on 04/08/2008. I appreciate this venue and the great service it offers to potential Clients, however I am equally concerned about comments and statements with no... More

This is in response to a posting on 04/08/2008. I appreciate this venue and the great service it offers to potential Clients, however I am equally concerned about comments and statements with no merit which can prove damaging to one's reputation. As this person indicated, a price was agreed on for a Diamond and custom made ring. However; they had no means to place a deposit on that day. It was agreed, we would create a model through a CAD/CAM process and they would deliver the deposit the following day. Instead of a deposit we were informed she would only pay a smaller amount and if we were not open to renegotiate to their price she would take our model (they still had not paid for the model) and go to a "friend in New York" to have the ring built. We informed her we were not in a position to renegotiate the price, and this is not how we conduct our business. Since a deposit was not placed on the project or Diamond, we concluded the deal was void. We did sell our Diamond to another appreciative party. We did inform her it would be in her best interest to locate another jeweler to work with. In good faith, we incurred 4 hours of CAD design time for this client without a deposit. I found it disheartening when she implied she would basically steal our design and go to another jeweler after the original agreement. Our intentions were never to offend them. However, there is a need for mutual respect in any transaction.
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Just to let everyone know about my experiance with Karen Cullinane owner of House of Diamond.Her service started out to be nice till it came to a point we started negotiating on the price of my... More

Just to let everyone know about my experiance with Karen Cullinane owner of House of Diamond.Her service started out to be nice till it came to a point we started negotiating on the price of my fiancee's ring and my ring. My fiance offerred her a price and she agreed. When I went to see the ring again, I offered her my price and told her please see what you can do on the price,if you cant then we will figure something out meaning will make it work some how and try find money to meet her price. Instead,she calls us 2 days later told us she doesnt want to do business with us and sold our diamond that we picked out the best of all to someone else!!!!!! She said she called us one time and couldnt get through,fact was my fiancee went to see her but she is not at work and the next day she sold our diamond!! I will never ever deal with them again as they dont appreciate customers. They dont try to work with you to meet your budget or least if they cant,give you an option on what the best they could do. I am in sales and I do all I can to make my customer happy to see how close I can meet thier budget as I am truly hungry for thier business. But they didnt want to go the extra mile,therefore they lost a good customer.
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My husband has gotten all of my jewelry at House of Diamonds. After we got engaged, I went with my fiance to look at bands for him and a band for my engagement ring. Gene and the staff at House of... More

My husband has gotten all of my jewelry at House of Diamonds. After we got engaged, I went with my fiance to look at bands for him and a band for my engagement ring. Gene and the staff at House of Diamonds were extremely friendly, and made both of us feel at home! They ended up designing our rings for us, and WE LOVE THEM!! I will never forget the AWSOME experience I have had at House of Diamonds and will continue service with them in the future! Pros: Great Friendly Service
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When I was getting married I searched all over Johnson County for a good jeweler, one that I could get great jewelry without breaking the bank. House of Diamonds delivered the goods. I got the... More

When I was getting married I searched all over Johnson County for a good jeweler, one that I could get great jewelry without breaking the bank. House of Diamonds delivered the goods. I got the best service there, got a fantastic diamond for my engagement, and have continued to get fantastic service from them. Very highly recommended.
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When I was getting married I searched all over Johnson County for a good jeweler, one that I could get great jewelry without breaking the bank. House of Diamonds delivered the goods. I got the... More

When I was getting married I searched all over Johnson County for a good jeweler, one that I could get great jewelry without breaking the bank. House of Diamonds delivered the goods. I got the best service there, got a fantastic diamond for my engagement, and continue to get fantastic service from them. Very highly recommended.
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