We called Bob Hamilton when our heater started having problems and they came out and tried to fix it — apparently, however, it was in bad shape so we ended up buying a new heater and A/C with all... More

We called Bob Hamilton when our heater started having problems and they came out and tried to fix it — apparently, however, it was in bad shape so we ended up buying a new heater and A/C with all the bells and whistles. All of the service people were very friendly and helpful. We bought a very expensive setup from them, and supposedly they had to twist some arms to get us such a great deal. However, it's not all good news. My first beef is that we were assured that our new unit was much more efficient than the unit that was being replaced. After seven months our bills seem to indicate otherwise. Another minor issue at the time of purchase was that they apparently didn't enter our information into their machine correctly, so on the morning of the installation we got a call that we'd been declined on our credit app and their workers sat around waiting until I talked the office into resubmitting the credit application. Another complaint is that at the time of sale we were told that since we were purchasing a heat pump we would qualify for a reduced electric rate from KCP&L. I asked if there was anything I needed to do to receive this rate and they said they would take care of all of the paperwork and we would just receive the better rate. As fall arrived and we started getting our new bills I noticed that we still weren't getting the reduced rate so I called KCP&L and asked about it. BHP never submitted the paperwork and when I found out and emailed them asking them if they could fax it in, I never heard back, so I ended up taking care of this on my own. If it wasn't something they could handle I wish they would have told me from the start — it would have saved us quite a bit of money by now. Another issue I've had is with their maintenance service. As part of the new unit, we received an included service agreement, that includes a twice-a-year checkup on the system. They advertise that this could be scheduled on their website, but the form was broken and would not properly submit, so I ended up scheduling by emailing them. I was told that the only time available was at 3:00 on a few weeks down the road, so I scheduled for then and the email reply said that the service person would be there at 3:00. They recommended I be at the house, so I took off work early. I didn't receive any confirmation call on the day of service and when it got to be about 5:15 I finally decided to call and see if they'd forgotten me. I was told that I was "next on the list" which to me either means they forgot I was on the list or that the service person was running very late and no one thought I needed to know. He finally did arrive around 5:45, and was a very nice and friendly guy, but it bugged me that I didn't really need to take off work early and that no one felt I should be notified when their only communication to me stated that he would arrive not during a three-hour window, but at three o' clock. Pros: No hidden charges; Friendly Cons: Service has been disappointing
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I purchased a service agreement for plumbing and cooling service in April 2008. They serviced one of two air conditioning units stating they could not get to the second a/c in the attic. July 20,... More

I purchased a service agreement for plumbing and cooling service in April 2008. They serviced one of two air conditioning units stating they could not get to the second a/c in the attic. July 20, the line clog and it caused an overflow of water leaking in to my dining room and bedroom. They came out and were able to service the unit and did not charge me for the visit. I feel they are responsible for the damage. The company has stated they are not responsible and will not make amends. I am filing a BBB dispute and would not recommend them. I will also file a small claims case if not resolved.
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Our air conditioner had been acting strange but mostly working for a while. It decided to get worse on the first warm day of the year. The person knew what was wrong before he even entered the... More

Our air conditioner had been acting strange but mostly working for a while. It decided to get worse on the first warm day of the year. The person knew what was wrong before he even entered the house. They also came made were able to fit me early in their schedule because of extenuating circumstances without charging me a emergency service bill. I highly recommend them.
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I had never done business with this company before, but having heard wonderful things about them, I called them for an inspection for a friend. They sent an extremely professional young man out... More

I had never done business with this company before, but having heard wonderful things about them, I called them for an inspection for a friend. They sent an extremely professional young man out dressed in a white shirt. The problem got far more involved than originally thought and this young man spent the next several hours climbing under a very hot and dirty trailer to fix a gas leak. They have gone above and beyond the call of duty to help my friend, always being extremely honest, fair, kind and professional. We need more good companies like Bob Hamilton Plumbing in this world. I would never do business anywhere else from now on. They are the very best of the best, both professionally and ethically.
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We have used this company twice since we have lived in our house. We have used them for an a/c problem as well as a plumbing repair. We were really happy with our services. They were able to come... More

We have used this company twice since we have lived in our house. We have used them for an a/c problem as well as a plumbing repair. We were really happy with our services. They were able to come very quickly as both were semi-emergencies. The technicians were friendly and able to fix the problem on-site at that time. The service fee was rather high, but that is to be expected for an emergency service. I would recommend if you have a household plumbing/heating/a/c emergency.
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This is only the second time we've had to call a plumber in the entire time we've been in Kansas City. We had another pipe burst, and after hearing the Bob Hamilton Plumbing jingle on the radio time... More

This is only the second time we've had to call a plumber in the entire time we've been in Kansas City. We had another pipe burst, and after hearing the Bob Hamilton Plumbing jingle on the radio time after time, we decided to give them a call. What a nice guy, true to the commercials and he does honest and reliable work as well. We'll call him again if we are ever in need of plumbing, heating or AC services.
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It is very important (especially in emergencies) to have a handy man that that is trustworthy, dependant, honest and fair. Bob is the guy for all of those needs. He is fast and affordable - came to... More

It is very important (especially in emergencies) to have a handy man that that is trustworthy, dependant, honest and fair. Bob is the guy for all of those needs. He is fast and affordable - came to our rescue in a plumbing emergency and did not charge me an arm and a leg for it.
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I had Bob Hamilton come install A/C at my house a couple years ago, and he did a great job. Not only did he do a good job, but also he was a good guy to talk to. He was nice, and I actually found... More

I had Bob Hamilton come install A/C at my house a couple years ago, and he did a great job. Not only did he do a good job, but also he was a good guy to talk to. He was nice, and I actually found out that he is part of my parish. My house felt so good after the air conditioner was installed. I recommend Bob Hamilton 100% 5 Stars
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