If you want to stay at a great place that has something for both adults and children and a place that will make you think you are somewhere in the caribbean than this is the place. We have been... More

If you want to stay at a great place that has something for both adults and children and a place that will make you think you are somewhere in the caribbean than this is the place. We have been going to the New Au Sable Beach resort , now Mai Tiki for years. The beach is incredible and the atmosphere is great. There is plenty for little kids to do and adults. There is a great Tiki Bar in the middle of the resort with both karoake and live entertainment. The new owners have made many new improvements from last year. There is a gameroom for the kids and and have added a movie night out in the sand with a huge inflatable screen. The new owners were very gracious and accomodating and we will be returning this year. Pros: great for kids and adults, great customer service, awesome ambience
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we met the new owners and had a wonderful time at the Mai Tiki. Pat and Teresa were great fun and provided an excellent atmosphere of fun for our family. We will be returning this summer.

we met the new owners and had a wonderful time at the Mai Tiki. Pat and Teresa were great fun and provided an excellent atmosphere of fun for our family. We will be returning this summer.
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We would have given this resort a much higher rating, had they not lost our reservation upon arrival- they found room for us but we had to move to new cabins mid-trip, and then they charged us on... More

We would have given this resort a much higher rating, had they not lost our reservation upon arrival- they found room for us but we had to move to new cabins mid-trip, and then they charged us on both the credit card we reserved under and checked out under (different amounts, though). They threw out my son's shoe that had been found only 24 hours prior and we were still there- in another cabin. I made the office person who threw it out dig through the dumpster with me to find it. They post in the cabins that they will return anything that you left as well. The only phone number listed is to a reservation center, so when I called, you can't get a hold of the owner directly. The reservation center (Crusecom) is difficult to deal with since they cannot answer any of your questions or credit your account directly. They are just the middleman and they won't give you the resort's phone #. When my credit card was finally credited, it was for the wrong amount and only then did the owner call me confused. We got it straightened out, but with no apology from Theresa the owner. Not worth the risk to stay here...
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