I absolutely love coming in to get my hair done at Alexander Salon. The atmosphere is so inviting and the girls always know when I come in I want a...
by annemariesells 2 months ago   More

I absolutely love coming in to get my hair done at Alexander Salon. The atmosphere is so inviting and the girls always know when I come in I want a cappuccino to sip on while I get my color done. It's these little thing that make their customer service unparalleled. The owner Debbie is so detail oriented when cutting and highlighting my hair. She's amazing as she snips away and blends the most beautiful colors into my hair. I can't tell you how many compliments I get throughout the year. Debbie is so knowledgeable about hair health, and she educates you so you know how to maintain your hair after you leave. Her staff is so friendly and I always look forward to going in and getting my hair done. Thank you guys so much! You are the BEST!!! - Anne-Marie Pros: Very attentive staff Cons: none.
by annemariesells 2 months ago Less

If they are not trying to sell you something while you are TRYING to enjoy your hair getting done, they are over-charging you to dry your hair? It...
by societypages 9 months ago More

If they are not trying to sell you something while you are TRYING to enjoy your hair getting done, they are over-charging you to dry your hair? It cost $50 dollars to DRY your hair AFTER you have already paid $120 for partial hi-lights and $90 for single color and $10 for some color sealer and $30 for some conditioner that you had no idea cost anything when they washed your hair. I mean, after shampoo does come conditioner..right? And shouldn't they dry your hair to make sure they colored it right? Why should I have to pay for them to check their work? And forget it if they had to use a toner. You get to pay $70 dollars if you want your haircut. Add it up?All this and you get to wait for four hours to get it all done....and then they try to sell you stuff again! Fell for this for over a year and learned that there are not only better stylists out there but kinder and more reasonably priced ones, who haven't forgotten that Customer Service is an art and valuable, and it?s about fairness in pricing (you are not remodeling my kitchen, just doing my hair) kindness and hair styling...I rather would not feel like I just ended up on a used car lot and pressured to pay for things I don?t want. I believe that this will be the downfall of this salon. Talent can only go so far when you are asking your clients to pay for your personal gain. I, personally, like to donate to more lasting and meaningful charities. Good luck, and keep looking. I don't mind spending money; I just don't like feeling like I am getting taken advantage of..every single time I go in. I fell for it but you don't have to. Pros: Can do hair well, but so can many others Cons: Poor customer service and Costs are way too pricey
by societypages 9 months ago Less