First, it is fair to say the staff are very friendly here. The receptionists are always smile and are very kind to the animals. We took our cats in for their annual checkup and told the vet that... More

First, it is fair to say the staff are very friendly here. The receptionists are always smile and are very kind to the animals. We took our cats in for their annual checkup and told the vet that one of our cats scratched his ears often and there was a watery discharge. Since we had gotten them from a catery, we were concerned about ear mites. They took a sample and reported there was no problem -- the cat simply had dirty ears. We were OK with that and the vet cleaned his ears. But over the next year the scratching got even worse. Once again at his annual checkup we told the vet about the cat's ear troubles. Once again, they took a sample and told us the cat simply had dirty ears. We kept telling the vet this poor cat was miserable and it seemed like something was wrong. But they kept telling us there was nothing. As it turned out, we had the cat's teeth cleaned. For the procedure, they needed to knock him out. Since they were putting the cat under, we asked if they could give his ears a thorough cleaning. They happily obliged but when the results came back it was determined the cat had ear mites!!! Unfortunately, we won't be taking our cats here anymore.
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