I am more than happy with my pool and expierence with Renaissance pools. My neighbor had a concrete pool and had nothing but problems with it so he had renaissance pools rip out his concrete pool... More

I am more than happy with my pool and expierence with Renaissance pools. My neighbor had a concrete pool and had nothing but problems with it so he had renaissance pools rip out his concrete pool and replace it with a ceramic pool. I feel in love with his pool so that is why I went down and bought mine from them. They had lots to choose from and the sales staff was not pushy, plus thier prices were about the same if not less than the other companys I went to. I had no problems with the constructin end of it. They told me it would take about 3-4 weeks to finish my pool and it was done in 17 days. Needless to say I would highly recomend them and if I ever move I will be buying my second pool from them. Pros: price, product design, nice sales people Cons: none that I know of
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WE HAD RENAISSANCE BUILD OUR POOL / SPA, GREAT PEOPLE TO DEAL WITH, ESPECIALLY JIM THE OWNER. I AM VERY HAPPY AND WOULD RECOMEND RENAISSANCE POOLS TO ANYONE. Pros: GREAT POOL & SPA!!! BEST... More

WE HAD RENAISSANCE BUILD OUR POOL / SPA, GREAT PEOPLE TO DEAL WITH, ESPECIALLY JIM THE OWNER. I AM VERY HAPPY AND WOULD RECOMEND RENAISSANCE POOLS TO ANYONE. Pros: GREAT POOL & SPA!!! BEST SERVICE EVER!!! Cons: NONE
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WE ARE IN CONTRACT WITH THE BOULDER HWY LOCATION, WE HAVE NEVER BEEN TO THE CRAIG RD. STORE. yesterday, while on the phone with Jim, the owner, my husband was yelled at, threatened, and hung up... More

WE ARE IN CONTRACT WITH THE BOULDER HWY LOCATION, WE HAVE NEVER BEEN TO THE CRAIG RD. STORE. yesterday, while on the phone with Jim, the owner, my husband was yelled at, threatened, and hung up on. "Once they have your money, they turn into the devil." this is a quote I just read from another 'poster'. I am starting to believe that. They were so nice and helpful at first, now Jim's story seems to be changing, and he's getting very angry and short. We aren't really happy with the way we were treated but I am civil enough to know that getting angry and acting like an idiot doesn't get you anywhere. We are still in the middle of our contract... I'm hoping Jim has cooled down, and will change his tune today. An apology to my husband for the way he was treated is due, however, I'm not holding my breath. And the threatening!?! Where in the world did that come from. When this deal is all done, I hope to have a great pool in my own back yard retreat, and never have to deal with these people again. I'm a true believer in Karma, and I think Jim is going to get a big wake up call on his customer service relations. It's too bad they are the only dealer of Viking Pools in the area.
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We decided to take advantage of the current economic situation and get a ceramic pool from Renaissance. I have only dealt with the owner, Jim and his wife. So far, so good. We are doing the install... More

We decided to take advantage of the current economic situation and get a ceramic pool from Renaissance. I have only dealt with the owner, Jim and his wife. So far, so good. We are doing the install ourself. They are there to offer help every step of the way. They are letting us use their trailer for delivery free of charge. They gave us a great deal on the pool and all the accessories. Of course, the pool is not done yet, so who knows, they could turn into the devil just like another reviewer said, but so far, they aren't. I highly recommend going threw an owner of the company if at all possible, instead of a salesman. Pros: friendly, not pushy Cons: gotta spend money.
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remove post........................................................................................................................... Pros: none Cons: none

remove post........................................................................................................................... Pros: none Cons: none
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I am quite pleased with the installation of our Renaissance Pool. The show room was nice and the sales people were very friendly and answered all our questions. I installation took less time than... More

I am quite pleased with the installation of our Renaissance Pool. The show room was nice and the sales people were very friendly and answered all our questions. I installation took less time than expected and we were swimming before summer. I love the feel of the ceramic pools vs the concrete. This was a good purchase for us. Pros: professional
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Not so impressed with the installation time. I thought their customer service was lacking. They were pleasant in the show room but once I started calling to ask when their crews were going to show... More

Not so impressed with the installation time. I thought their customer service was lacking. They were pleasant in the show room but once I started calling to ask when their crews were going to show up I had a very difficult time getting them to answer the phone or to return my calls. They were either late or never showed on the days I expected them.
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We noticed our pool was losing water rapidly so we had to hire a leak detection company to check for leaks on our pool. They discovered the pipes were cracked because the installer wire-tied all the... More

We noticed our pool was losing water rapidly so we had to hire a leak detection company to check for leaks on our pool. They discovered the pipes were cracked because the installer wire-tied all the pipes together in order to make them fit into the return. They said the undue stress caused them to crack. They also discovered that all the piping leading to the skimmer was laid all the way around the back of the pool which is the longest route instead of running it in front of the pool being the shortest. So our water travels a further distance from the filter PLUS I'm sure they charged us extra for all the piping they needed to use. We contacted Renaissance Pools and they would not accept any responsibilty for the cracked pipes so we paid $1600 out of pocket for the repair. We also have to have all our decking repaired and resurfaced because it's warped and cracked. We have has 3 estimates done and all the contractors said it's the worst job they have ever seen.
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Wow, a pool in 4 weeks? 16 days? I think someone is writing some phoney reviews here. These clowns couldn't install a blowup pool in that much time. They tried to tell us they could install a pool... More

Wow, a pool in 4 weeks? 16 days? I think someone is writing some phoney reviews here. These clowns couldn't install a blowup pool in that much time. They tried to tell us they could install a pool in 4 weeks but what a bunch of lies. It took several MONTHS. They were backed up on work and short on laborers but never short on excuses. If you want a decent size pool as we did it's obviously not going to go in in 3-4 weeks. Anyone who's had a pool installed knows the amount of work involved especially if you want anything nice done to it. Inspections alone take weeks to complete and they failed so many of ours we had enormous delays. We ordered a basic pool but it still took 2 months just to deliver. They installed ONE filter for our 16,000 gal pool which we were informed by a professional is way over worked for this size of pool. All selling points they use to hook us in on this pool were lies. Fast installation: FALSE- months. Less chemicals: FALSE - just as many as a regular pool. Less energy: False - we have to run our pool just as much as a concrete pool and because our ONE filter has to run 16,000 gals through it and we have to clean it more frequently. They also don't TELL you that these types of pools can't be drained and cleaned like a concrete pools. Draining it you can cause serious damage to the shell but ask any pool expert, you HAVE to change out the water in your pool eventually because the water become so hard that the chemicals stop working. They won't take any responsibilty if any damge is done to your pool if you try to drain it either. This is a secret fact they hide because they try to make it look like they are better and easier to maintain than concrete pools when in fact they are not. Overall their pools might cost less than SOME of their competitors but that's because you get what you pay for. Their pool designs are cheap and boring. These guys are the Wal-mart of the pool industry. If you want a nice pool, don't hire these guys. Pros: none Cons: liars, bad service, slow installation, sleasy sales tactics
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My husand and I brought our Renaissance Pool in 2005. The installation was done very quickly. The Customer Service was great. Also the workers were very professional and polite. The office staff... More

My husand and I brought our Renaissance Pool in 2005. The installation was done very quickly. The Customer Service was great. Also the workers were very professional and polite. The office staff was always available for any questions that we had during our installation. We have had no problems with our pool. I would highly recommend this pool and company. Pros: Excellent Customer Service
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