They did everything they could to give me a hard fast sell, lied to me about what my warranty would cover and which options I had agreed to, lied that I would get one free detailing job after the... More

They did everything they could to give me a hard fast sell, lied to me about what my warranty would cover and which options I had agreed to, lied that I would get one free detailing job after the purchase, and abandoned me the minute I signed the papers. I still got a good deal on my car, and financing was easy, but since the purchase, they have been terrible to deal with and several of their lies have surfaced as I needed warranty repairs. Their service department people were nice to me, but I would never go back, just to avoid their location reporting good business. I have had much better experiences at the Santa Monice Buerge Ford dealer, try them instead. Pros: Low Prices, Easy Financing if you have good credit Cons: Everything else, liars and scumbags
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Highly agree with the majority of opinions posted here. They roped me into coming onto the lot by quoting me a great price on a hybrid in an email exchange, swore up and down on the phone that they... More

Highly agree with the majority of opinions posted here. They roped me into coming onto the lot by quoting me a great price on a hybrid in an email exchange, swore up and down on the phone that they would "take care of me." When I got there, they wanted me to fill out paperwork, which I didn't want to do until I got a confirmation of the price they had quoted me. The salesman went into the sales managers' room, came back and said that yes, they were offering me the price they had quoted me in the email. I filled out the paperwork, waited half-an-hour, and lo-and-behold, another manager came out and said there had been a mistake, the actual price was much higher. I argued with them for a few minutes, then left angrily. One of their other manager weasels came running after me, saying they wanted to make it up to me and maybe they could sell me something else. Wow, how generous of them. When it became clear that I wasn't going to fall for their "get them on the lot any way you can" scumbag routine, this guy actually had the audacity to insult me for believing the original price they quoted me, that I should have clearly known it was a "mistake." He failed to explain why every other salesman and manager that I had dealt with on the lot, for at least an hour all seemed to think it was a reasonable price until they decided to "turn the tables" on me. This is truly a dishonest and disreputable place. They are pure pondscum -- avoid Sunrise Ford at all costs. Pros: None Cons: Dishonest and awful
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Never ever go to Sunrise Ford to buy your car! Go anywhere else!!!! Go to another Ford dealer, they can't all be as bad as Sunrise Ford. Please know I am not exaggerating. One day when I have time I... More

Never ever go to Sunrise Ford to buy your car! Go anywhere else!!!! Go to another Ford dealer, they can't all be as bad as Sunrise Ford. Please know I am not exaggerating. One day when I have time I will write the whole story. For now I will let you know I had to write an e-mail to the president and CEO of Ford to have them fix the contract after they blatantly lied to me to get me to sign it. There were so many lies from them it was hard to keep track. Finally after they fixed the contract and I thought things were better I started getting calls from Chrysler (the car I turned in) saying they weren't paid. That went on for weeks and the Chrysler called me again saying they weren't paid enough. It did not stop and Sunrise Ford lied the whole way. There is so much to this story when I have an hour to sit down and write it I will. Bottom line I love my Hybrid Escape i just wish I bought it from another dealership and I urge you to do the same. I won't even return there for servicing my car. They are awful!!!! I wish I could give them 0 stars because that is what they deserve. If you do not heed my warning and go there watch your back!!!!
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My seatbelt stopped working on my 2004 Ford Escape. After calling Sunrise, Brittany told me to come on in, and that I wouldn't need an appointment. When I got there, she and the shop manager... More

My seatbelt stopped working on my 2004 Ford Escape. After calling Sunrise, Brittany told me to come on in, and that I wouldn't need an appointment. When I got there, she and the shop manager determined that it might cost about $200 with parts and labor. Considering it was still cheaper than a "Click-it or ticket," I was OK with this. He then found that he had an extra part laying around, and that it would only be for $100.00. She recommended the Denny's on the corner for some lunch, and it was all done when I returned. I was absolutely pleased with their service, professionalism, and candor. Thanks, Sunrise! :-) Pros: Location, Price, Friendly Staff, Quality Service Cons: Magazines were a year old, lots of typos on the signs
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I'm a foreigner, I've been working in California for 1 year but still there are things I do not know well like for example credit issues. They saw me coming from miles away, they saw all my... More

I'm a foreigner, I've been working in California for 1 year but still there are things I do not know well like for example credit issues. They saw me coming from miles away, they saw all my weaknesses and they took advantage of all of them. Believe me, they had no mercy. I wanted a Mustang but they said I had no credit. They asked to several banks and in all, I was rejected. Even when I had a very good and secure job. I wanted to ask myself and come back any other time. But two assistant sales managers side by side made the miracle happens. They convinced me that If I bought another car I could build credit in 2months and come the third month (my deadline to be able to take the car back home) and they would rebuy that car and offer me a nice pre-owned Mustang cheaper. My car wouldn't loose any value in two months. So I bought another car just to build credit (in two months!!!!). Next the guy at the financing department told me that in order not to risk any damage that might make me loose my "investment" I should take some extras like and extended warranty, alarm and protection for body paint and interior. I would be returning the car in 2 months but he insisted that I would recover all the money of that package (5,000) and I would put that money in my nice Mustang. You can imagine the rest. I had to sell myself the car I bought from them, I could recover only nearly half of the package (a bit more than 2,000) and with the money I got selling the car I just paid for the rest of the loan. All in all I ended loosing $10,0000!!! Yes, no mistake on that. TEN THOUSAND DOLLARS And I even talked to the owner, the son of a businessman who, at first was nice and later was very busy. Where I come from, one goes to a big dealer to be safe. There, you know they have a good name to keep, I thought the same thing happened here. What is funny is that on all their business cards you can read "Sunrise Ford, where integrity has a meaning" Someone explain that meaning to me. Pros: None Cons: You have to be an expert and do you homework well before just saying hello to them.
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I bought a used Scion from these guys last year during a rainy spell (you remember it, if you live in LA). While I enjoyed the salesman a great deal it turned out he was just really good at what he... More

I bought a used Scion from these guys last year during a rainy spell (you remember it, if you live in LA). While I enjoyed the salesman a great deal it turned out he was just really good at what he did. I was in a hurry to buy the car because my car had died...so we dealt on price, and that was fine. I was going to wait until the next day to take the car home, but he insisted I do the down payment, sign off and take it that night. Well the next day I saw why: it turns out their detailers had put massive swirl marks in the finish of the car. I put that one up to my inexperience in the arena of purchasing a car (first one I've bought from a dealer) and let it go. Next was I never received any paperwork from the dealership as my loan was being financed at a credit union out of town so papers had to be sent there and to me. I followed up several times (still, the only thing I have from Sunrise Ford is a receipt for my $1000 down payment) with no return phone call. Finally, I stopped in and the manager who had *HUGGED* me when I bought a car from them was really excited to see me...until he realized that I had been there a week ago and bought a car then he pawned me off to someone else. Needless to say I never got the paperwork. I also never got the replacement floor mats that they had promised me and god knows what else. The good news is I had a friend who was about to buy a ford focus from them, I stopped him and intend to do that as many times as I can. He happily bought a Civic from somewhere else. Pros: Decent prices Cons: Dishonest people and poor customer service after the sale...
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They are crooks. They will rob you blind.I will never send anyone there EVER!!!!!!!!!!!!!!!!!!!!!!!! Cons: They will rob You

They are crooks. They will rob you blind.I will never send anyone there EVER!!!!!!!!!!!!!!!!!!!!!!!! Cons: They will rob You
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I was lied to and cheated at Sunrise Ford! I went in for a couple of repairs. The estimate was higher than I could afford (it came in at about $1300) so I elected to only have one crucial repair... More

I was lied to and cheated at Sunrise Ford! I went in for a couple of repairs. The estimate was higher than I could afford (it came in at about $1300) so I elected to only have one crucial repair done at the time. When I came to pick up my car, I found out that they had done both repairs and expected me to pay for their mistake. When I refused and tried to speak with the repair manager, he glared at me, tried to intimidate me (I think because I'm a woman and he thought I was an idiot), and basically threatened me. In the end, I agreed to pay for the parts of the unapproved repair because I basically had no other choice-otherwise they would hold my car hostage. The next day, I contacted the Department of Consumer Affairs Auto Division and was told the repair they did was illegal and I wasn't liable for one dime of their mistake. I eventually made a deal to pay for "cost" of the parts, but it was a terrible experience. Their repairs manager Michael is a pathetic slob of a man and treats women like they are inferior beings. I will NEVER take my car there again because they are not to be trusted. If you need a good mechanic, go see Aram at Pro AM. His place doesn't have the "fluff" of a dealership, but you will be treated in an honest, respectable manner, and you can count on your car being repaired by a trustworthy mechanic. Pros: Looks good from the outside! Cons: A bunch of crooks who will rip you off especially if you a woman!
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The salesguys, who are reallly good at moving hundreds of vehicles a week (think about this for a minute), have mastered every clichéd old trick from the manipulative, deceitful carsalesman... More

The salesguys, who are reallly good at moving hundreds of vehicles a week (think about this for a minute), have mastered every clichéd old trick from the manipulative, deceitful carsalesman handbook. They lie, bully, con, and flatter you into the car they want to sell. When I left I had been given a fairly good deal and they came up with decent financing at a time when my credit was terrible. However, the minute the deal was inked, I could never get the time of day from them again. Customers DO NOT EXIST post-sale. I was also hurried through the sale so fast that I ended up not getting several options for my car that really mattered. They are really good at what they do--but what they do is sell cars. What you want and how a car can fit into your life is completely irrelevant to them. Pros: Financing, Selection, Speed of Sale Cons: Dishonest, pushy sale, Zero post-sale suppor, Trailer Offices
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