If you love watches, Tourneau's Time Machine flagship store is the place for you. Four floors of watches, lots of glitz, watches all displayed like museum works of art. I strolled for an hour,... More

If you love watches, Tourneau's Time Machine flagship store is the place for you. Four floors of watches, lots of glitz, watches all displayed like museum works of art. I strolled for an hour, looking at every counter, asking sales reps questions, making wishes, building dreams. But when it came time to crack the wallet and make a purchase, I was shocked at the poor service. I had a specific watch in mind - 38-40 MM, black face, white numerals, mechanical movement, under $1000 and a leather strap. I explained that to two sales reps who latched onto me when I walked in the door. They didn't listen, showing me quartz watches with metal bands and white faces. I kid you not. After not buying the first thing they showed me, they said that I should go the the basement (where the watches are cheaper) and maybe I would find something more to my liking. Along the way, I ran into a salesman who seemed to listen but when I asked him to make a recommendation, he showed me a 36 mm dress watch in gold, with a white face and a $4,500 price tag. When I asked about a $600 watch I saw in the basement, he said that in 2 years, it wouldn't work or it would keep poor time. You should shop here, get ideas, stay away from sales reps and when you know what you want, buy at Yaeger watch at 47th and 5th. Cheaper, and a much more knowledgeable staff.
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