I was told by the agency that all of my tickets on a journey including Morocco, Greece and returning from Houston, Texas back to El Paso, Texas, had been issued. Oussaden charged me a higher amount than they had quoted me without the Houston-El Paso segment. Continental Airlines said the Houston - El Paso portion had only been reserved - NOT issued. As a result, I had to pay for another ticket for the Houston-El Paso segment once I arrived back to the US in July. Oussaden stalled for the rest of July, August and most of September. On August 4th, Oussaden promised to send a check to me, on Sept. 23rd actually sent me an email that it had been sent out via regular mail, and I am still waiting for my check... I didn't want to give this business any ""star"" as a rating, but the computer program wouldn't let me send this review w/o at least one star. So be it. One star.