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Alice Zotta is now in "assisted living" and the shop is being run by a relative. They appear to be shortstaffed. When I was recently told two months to repair a tiny hole in a cashmere sweater, the... More
Alice Zotta is now in "assisted living" and the shop is being run by a relative. They appear to be shortstaffed. When I was recently told two months to repair a tiny hole in a cashmere sweater, the woman running the place started to shriek that she couldn't work any harder. Poor lady. Too bad; Zotta was always quirky but got the job done. Not worth leaving one's belongings to hope that they might return someday....
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Brought 2 pants in over 7 weeks ago to be reweaved. They promised to finish the pants in 4 weeks and said I had to pay in full. I called them 6 weeks out and pants were not finished yet. I called... More
Brought 2 pants in over 7 weeks ago to be reweaved. They promised to finish the pants in 4 weeks and said I had to pay in full. I called them 6 weeks out and pants were not finished yet. I called them today and they said they have no weavers and don't know when they can start on the pants. When I asked for my money back, they said they don't give refunds. They had no problem charging me $300 in advance but do not tell me when they cannot perform the service and don't even want to write a refund check.
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Alice Zotta has been an institution in NY for decades. The new LIRR trains have arm rests that rip clothing. This the only store I would trust to fix a suit flawlessly. They repair a tear in... More
Alice Zotta has been an institution in NY for decades. The new LIRR trains have arm rests that rip clothing. This the only store I would trust to fix a suit flawlessly. They repair a tear in fabric as though it was never torn. Truly amazing. There is no other place I know of that can do what they do.
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I bought my first cashmere sweater at Saks in 1980. A year later, it had seven moth holes in the shoulder. Alice Zotta repaired it--and I'm still wearing it! It's as if the holes were never there!
I bought my first cashmere sweater at Saks in 1980. A year later, it had seven moth holes in the shoulder. Alice Zotta repaired it--and I'm still wearing it! It's as if the holes were never there!
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This company has been reviewed by many newspapers and magazines as the best re-weaver, but my experience with them has been terrible. They may be good at re-weaving, but it took many months longer... More
This company has been reviewed by many newspapers and magazines as the best re-weaver, but my experience with them has been terrible. They may be good at re-weaving, but it took many months longer than they promised me to receive my ripped suit jacket. When I called them to see what the status was, they never called back. Always an excuse. Never an apology. Plus the rip in my jacket (small rip) cost over $100. I've already called them 8 times over the last 3 months. Buyer beware.
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This company has been reviewed by many newspapers and magazines as the best re-weaver, but my experience with them has been terrible. They may be good at re-weaving, but it took many months longer... More
This company has been reviewed by many newspapers and magazines as the best re-weaver, but my experience with them has been terrible. They may be good at re-weaving, but it took many months longer than they promised me to receive my ripped suit jacket. When I called them to see what the status was, they never called back. Always an excuse. Never an apology. Plus the rip in my jacket (small rip) cost over $100. I've already called them 8 times over the last 3 months. Buyer beware.
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Re-weaving is truly an art and Alice Zotta is a master. I heard about this "secret resource" from a friend who worked at a very upscale store -- this is where they sent expensive damaged clothing... More
Re-weaving is truly an art and Alice Zotta is a master. I heard about this "secret resource" from a friend who worked at a very upscale store -- this is where they sent expensive damaged clothing for repairs. I brought in a wool blazer that had been slammed half in and half out of a trunk. There were 5 rips and holes. The repairs were so good that they were absolutely invisible. It was as if the fabric had never been damaged. I still don't know how it was done -- maybe magic.
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