I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. "umm...yea, i need my contacts.." clerk "Oh! we... More

I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. "umm...yea, i need my contacts.." clerk "Oh! we don't stock them, we order them" me: "so i could have just gone to 1800 contacts, and you didn't inform me of this before paying?" Clerk: "oh, i thought you knew" (yes bc everyone is born with that knowledge)... I asked her when they would get here and they said by the end of the week. I called thursday and they STILL not only didn't have them but said "oh we call you when they arrive" (yet another thing they forgot to mention). now i'm currently on hold to check if the finally got here... a week and half later... i've been on hold for six minutes and counting...you suck! Pros: They greeted me when i came into the store Cons: they don't know customer service
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For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The... More

For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The stories that we have come in contact with the past few days have been terrible. We just wanted to get the word out to the neighborhood and to anyone that has had a bad experience here, that there is all new professional staff with great customer service skills, who will be happy to help you have a informative and delightful experience at our location. We have a brand new selection of designer frames, and will be running major discounts and specials for the next few months to all customers, Previous and New!!! Pros: New Merchandise, Better Prices, and NO MORE SHADINESS!!! Cons: Bad Reputation Please give us another Chance!
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I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find. The person helping me was... More

I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find. The person helping me was cordial and didn't hassle me about the coupon I brought with me. I'm a bit picky so it took me about 30 or so frames to finally narrow down the 2 that I wanted to get. One a nice little designer pair from Ray Ban and the other from TAG Heur. I was surprised to find out that it would only take 3 days for my glasses to be ready because my last purchase took almost an entire week. I had to wait a while when I went to pick up my glasses because they were rather busy at the time, but I walked out very happy with my new frames. Pros: Quick, Efficient, Nice. Great Selection
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I had a very bad experience with the Cohens Optical.I feel like am being cheated by Cohens. When i checked the frame prices with Lenscrafters,there was a vast difference , it was around 100 $... More

I had a very bad experience with the Cohens Optical.I feel like am being cheated by Cohens. When i checked the frame prices with Lenscrafters,there was a vast difference , it was around 100 $ more for each frame. I spend around 450 $ for my frame ,when i checked with lenscrafters, the exact frame similar to mine cost around 285 $.When i asked about the wide price differences with the lady who was standing there ,she was like blabbering something .Her answering was so weird. I was feeling trapped by Cohens.This was my first experience i ever had in my whole life. Never Ever go to this horrible place..... I dont have any single good thing to say about them. I will give them 0 marks or the lowest rank to Cohens Opticals.All there services are very very poor......Never trust Cohens. Never go to Cohens Opticals Opticals, 330 West 42 nd Street, NY.
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Horrible Horrible Horrible. I went into this place,they greeted me well,told my insurance would cover the eye exam only and 20% of on the frames.Everything went well till the point came to choose... More

Horrible Horrible Horrible. I went into this place,they greeted me well,told my insurance would cover the eye exam only and 20% of on the frames.Everything went well till the point came to choose the frame.We liked some and they started showing me frames of unheard brands and all their prices starting from 300$ plus...ridiculous..,when u can get a D&G tortoise frame for 319$..and then i cheked the prices of more branded ones,like prada,d&g,bvlgari etc and they all listed a store sticker in the range of 500 to 600$ for a frame!! ridiculous when those models i checked had a retail price of 300 to 400$..i told them that these prices are too high compared to the normal retal list price(for eg in lenscrafters)..then they gave me a reason that lenscarfters can sell for that price coz they own the company which manufacture for most of the designers.c'mon then why would someone go to cohens!!..haha..Then i told them clearley that i want a branded frame at a resonable price and after all the blabbering and discount i got a calivin klein frame for 437$ and the retail ist price of the same is only 295$ and shows around 172$ online(framesdirect).They treated me like as if they are doing a great favour when showing the different frames and the ladies there are horrible and mocking.The eye doctor and another african american sales woman was giving me mocking smiles and looks as if i am doing some grave mistake by asking for an itemised bill.and it turned out that they wont put the brand name or model number on the bill which would proabaly get them out of a law suit.which they probably wont. This is the most horrible place you can go for eyeglassess.Never go there.. 1)Frames Collection-Horrible(only 2-3 models from deisgner brands.just name sake) 2)Customer Service-Very Bad.They might even abuse you if you ask for a prescription and itemised bill 3)Price-Way too high-Unheard brands are listed at 300 to 400$(USD).while u can get a designer brand with swaroski crystals at 300$ at lenscrafters. Had a very bad experience.
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I was alarmed at just how unorganized this joint was. I apparently had the first appointment on a sat and the store wasn't even open when I arrived. I came back an hour later and asked what... More

I was alarmed at just how unorganized this joint was. I apparently had the first appointment on a sat and the store wasn't even open when I arrived. I came back an hour later and asked what happened and the lady gave me some lame excuse. The exam was horrible! There was gum wrappers on the floor and very old,dusty looking equipment. I'm getting a new exam somewhere else! Don't waist your time or money here!!!
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IF I COULD GIVE 0 STARS THAT'S WHAT IT DESERVES!!! I regret not reading these reviews before I went. I didn't think it would be so bad but its been a month and I still don't have my contacts. This... More

IF I COULD GIVE 0 STARS THAT'S WHAT IT DESERVES!!! I regret not reading these reviews before I went. I didn't think it would be so bad but its been a month and I still don't have my contacts. This place is absolutely HORRIBLE! They lie to you saying the contacts are coming and whatever but they are just stalling time. WHATEVER YOU DO NOT GO HERE! I NEVER GOT MY TRIALS WITH THE ACTUAL CORRECT PRESCRIPTION !!!! Cons: LIARS, FAKES, HORRIBLE SERVICE
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AS A GIFT TO MYSELF I DECIDED TO GET A PAIR OF NEW FRAMES, I HAD AN EYE EXAM WAS GIVEN A RX FOR GLASSES I ORDERED SOME DIOR'S AND WHEN I WAS CALLED TO COME AND PICK THEM UP I DID BUT TO MY... More

AS A GIFT TO MYSELF I DECIDED TO GET A PAIR OF NEW FRAMES, I HAD AN EYE EXAM WAS GIVEN A RX FOR GLASSES I ORDERED SOME DIOR'S AND WHEN I WAS CALLED TO COME AND PICK THEM UP I DID BUT TO MY ASTONISHMENT THEY WERE DKNY AND NOT THE PAIR I HAD ORDERED. I WAS TOLD THAT I SHOULD PICK ANOTHER PAIR. I WAS DISGUSTED, I LOOKED AROUND AND FOUND NOTHING, THEY GAVE ME 'STORE CREDIT". WHEN I WENT TO MY EYE DOCTOR I WAS GIVEN A COMPLETELY DIFFERENT RX FOR GLASSES. SO MUCH FOR THEIR OPTOMETRIST. I REALLY WISHED I WOULD HAVE READ THESE REVIEWS. STAFF IS FAKE.....WATCH OUT!!! Pros: NOTHING Cons: EVERYTHING
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Why would anyone come here to get their eyes examined? Please read the majority of the reviews of any Cohen's Optical (75% are awful, and that's for a reason). The sales personnel are not... More

Why would anyone come here to get their eyes examined? Please read the majority of the reviews of any Cohen's Optical (75% are awful, and that's for a reason). The sales personnel are not opticians, basically just girls who work on commission trying to up-sell needless add-ons to most frames/lenses. They basically jam the appointment book full only allowing the doctor ~ 15 minutes per exam (a comprehensive eye exam should not take 15 minutes) so as to generate more revenue. As an Optometrist, I'd never go to Cohen's for my eyecare; sure some of the optometrists are probably great eye doctors, but why deal with te sales staff and their sometimes sleazy tactics? Caveat emptor...
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I never had so much fun shopping for glasses. The clerk was joking around with me and telling me how good I looked in some frames and how bad some were, she seemed like she really loved her job... More

I never had so much fun shopping for glasses. The clerk was joking around with me and telling me how good I looked in some frames and how bad some were, she seemed like she really loved her job making the customers look good and fashionable. The prices were reasonable and she kept making discounts on the different coatings and tints, adding in some for free. The doctor was a riot joking around in about 8 languages, he was so friendly and funny. I got an accurate prescription and from the clerk I got a pair of really great quality glasses that I am proud to wear. I will go back for another pair soon. I really love my glasses. Pros: good quality glasses for good price Cons: none
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