My bridal registry was at Michael C. Fina when I got married last month, and I could not be more satisfied with the outcome. My husband and I were aware that the company offered the best selection... More

My bridal registry was at Michael C. Fina when I got married last month, and I could not be more satisfied with the outcome. My husband and I were aware that the company offered the best selection of tableware in the area, but we had no idea how extensive and breathtaking the pieces there would be. When we walked downstairs in their Fifth Ave. store, we were surprised to find beautiful table linens, bath items, and glass art pieces along with the china we were looking for. I’ve heard that some people may have had problems with registries here in the past, but my family and friends seemed to be able to purchase things online pretty easily. Some items took longer to arrive due to overseas shipping and such, but I received everything within the time frame my registry consultant told me I’d receive it I absolutely love everything I got, and I would definitely recommend Michael C. Fina to any bride who is looking for some really special pieces for her home.
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The one great thing about Michael C Fina is the enormous selection of china and stemware and flatware. If you're about to get married, you can get everything in one place. That being said, this... More

The one great thing about Michael C Fina is the enormous selection of china and stemware and flatware. If you're about to get married, you can get everything in one place. That being said, this place has the most unbelievably poor customer service imaginable. Once you've opened your registry and been sucked in, they leave you hanging. You really have to stay on top of them to make sure they have your address down right, that they ship items when you tell them to, and inspect to make sure it's not broken. I received a broken piece of china and brought it in to the NYC store to be replaced. Because it was French bone china, there was nothing the same color in the store so I had them special order a replacement which they said would take a few months as it was on back order. That was last June. (2006). As of FEBRUARY 2007, after 8 different phone calls and a store visit - I was told the item was on backorder, and it would be another few months, each time. I was also promised I would get a phone call with status and never did. I then left messages for 2 store managers and they never bothered returning my call. When I finally escalated to a Fina, they had the item to me in a week. Obviously the store staff are either very lazy, or complete liars. Remember this name - Geoffrey Fina. You'll need it if you actually expect to receive items you have on your registry, or if you ever order anything from them.
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