Good: Nothing. Bad: The rudest customer service personnel; and being hung up on. They may have a nice selection, but HOW in the world can a business with that NON-service and attitude stay in... More

Good: Nothing. Bad: The rudest customer service personnel; and being hung up on. They may have a nice selection, but HOW in the world can a business with that NON-service and attitude stay in business?. Improvements: Only putting them out of business would improve that experience; no customer service training will make that personnel decent..
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I had a problem with my order. I called customer service and was hung up on twice, seriously! Was told "when you're wrong, you're wrong" and the keep my child quiet (whom is 15 months old and sick... More

I had a problem with my order. I called customer service and was hung up on twice, seriously! Was told "when you're wrong, you're wrong" and the keep my child quiet (whom is 15 months old and sick with the flu). I was a potentially large customer working for a public school. I don't recommend this store, the customer services representatives will not give me to a supervisor.
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I have a problem with an order. I have called and been hung up on twice and refused access to a supervisor. I too am an owner of a business and see that this company if family owned/operated. I... More

I have a problem with an order. I have called and been hung up on twice and refused access to a supervisor. I too am an owner of a business and see that this company if family owned/operated. I hope the owners read the feedback. I was a potential huge account (public school).
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I am astonished that JAM Paper is still in business. The owner lacks the willingness or mathmatical capacity provide detailed pricing information. He is deficient in the product knowledge neccessary... More

I am astonished that JAM Paper is still in business. The owner lacks the willingness or mathmatical capacity provide detailed pricing information. He is deficient in the product knowledge neccessary to answers simple product questions - and actually becomes annoyed. When I attempted to work with someone other than him at JAM, he became enraged and it was clear that he harbors deep insecurities that manifest in total disrespect and unprofessionalism. Beware!
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They should just call this place "The Envelope Store." I went there to find paper for my wedding and the entire store was envelopes of every size color and texture you could ever want. There was a... More

They should just call this place "The Envelope Store." I went there to find paper for my wedding and the entire store was envelopes of every size color and texture you could ever want. There was a small selection of paper with limited color choices and sizes available. If you want envelopes then here is the place to go.
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i ordered papers and envelopes for my wedding through JAM paper. not only did the customer service rep notify me (very soon after my order) to let me know they'd shipped, but i got a quick email... More

i ordered papers and envelopes for my wedding through JAM paper. not only did the customer service rep notify me (very soon after my order) to let me know they'd shipped, but i got a quick email response to a question i had, and i received my order sooner than promised. would have liked a little more color selection on some products. the prices are good. i'm glad i found this place!
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I bought 200 5"x11.5" envelopes from them. They were badly shrink wrapped and dirty. As well, were literally 1/16th bigger than advertised, so they all came back for insufficient postage. Jam... More

I bought 200 5"x11.5" envelopes from them. They were badly shrink wrapped and dirty. As well, were literally 1/16th bigger than advertised, so they all came back for insufficient postage. Jam paper is a waste of time and money!!!
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These people are ignorant idiots! I had a very small order of envelopes from them and they decided to pack them in a thin CARDBOARD envelope. The envelope got wet and my envelopes were ruined. Half... More

These people are ignorant idiots! I had a very small order of envelopes from them and they decided to pack them in a thin CARDBOARD envelope. The envelope got wet and my envelopes were ruined. Half of them were sealed. They refused to give me any money back because I accepted it from UPS....who left it on my doorstep and ran. I had to steam the envelopes open to get any use from them. When I called the lady was very rude and told me next time I shouldn't use them if they don't work. These people are awful. DO NOT buy from these people! They will only screw you!
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On behalf of the store itself, I'm sure it is very nice, and it sounds like they have wonderful products. However, I'm writing about their customer service agents-- the ones who answer the phones... More

On behalf of the store itself, I'm sure it is very nice, and it sounds like they have wonderful products. However, I'm writing about their customer service agents-- the ones who answer the phones when you have a problem. I ordered several products from Jam Papes for my wedding invitations. I asked for 2-day shipping and did not get the products I ordered for 5 days. (I ordered on a Thursday and did not get them until Wednesday of the following week.) When I got the box, it had two gaping holes in the bottom of it. UPS dropped it off, and I didn't get a chance to sign for it. The products were packed in a very thin box that said "100 Envelopes" on the outside of it-- a manufacturer's box that shouldn't have been used to ship such a heavy order. On top of that, all of the products were not wrapped in bubble wrap or secured in ANY way. Horrible packing job!!! So, 75% of the order was ruined... with most of the paper and all of the envelopes bent. So, I called and was told by one of their customer service reps (Ann Marie) that "life happens." I asked what she was going to do about it, and she told me that it was UPS's fault. They refused to take any kind of ownership for the box being poorly packed and my $600 paper order being ruined. We wanted to get answers from them on how they could make it better. When my fiancee got on the phone and began to ask questions, they actually had the nerve to ask him if he was deaf-- they weren't going to take ownership! So, with no other options and NEVER wanting to do business with them again, we had UPS pick up the box 2 months ago to be investigated and still haven't heard anything from Jam Papers. Instead of ordering from Jam Papers again, we went with a company out of Illinois for our invitations called Envelope Mall (envelopemall.com). Great customer service at Envelope Mall, better prices, and they followed through with their promises. Don't use Jam Papers! If something goes wrong, you'll be sorry!!
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The entire staff at Jam Paper needs to take a customer service class!!

The entire staff at Jam Paper needs to take a customer service class!!
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