the x5 was @ the dealership for 3 and 1/2 weeks.There was a computer problem that led to a huge backlog of vehicles that had to be reprogrammed. Besides that the staff was extremely attentive and... More

the x5 was @ the dealership for 3 and 1/2 weeks.There was a computer problem that led to a huge backlog of vehicles that had to be reprogrammed. Besides that the staff was extremely attentive and courteous. I was constantly informed by Jia of all updates and progress.i give the customer service 5 stars?
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Just wonderful! I brought in my car due to red light on dashboard saying "low tire". Even with no appt. I was done in 15 min. and could go to my office. My car was delivered to my garage the same day.

Just wonderful! I brought in my car due to red light on dashboard saying "low tire". Even with no appt. I was done in 15 min. and could go to my office. My car was delivered to my garage the same day.
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The sales staff are real crooks. Get quotes from other dealerships and then come to this one - you'll get the highest quote even though over the phone, they'll quote you the lowest. Their excuse... More

The sales staff are real crooks. Get quotes from other dealerships and then come to this one - you'll get the highest quote even though over the phone, they'll quote you the lowest. Their excuse -"the manager changed his mind". I played dumb and didn't say anything but they lied to me about everything. Prices of options, msrp, etc etc. Just because I am a woman, they thought they could screw me. Little did they know that I had done my research, printed all prices, and had quotes that were thousands lower for same car, same options. TOTAL CROOKS.
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AVOID THIS DEALERSHIP AT ALL COSTS! This review is being posted to make sure other buyers in NYC are aware of what a group of half-ass shady employees are representing BMW of Manhattan. Words cannot... More

AVOID THIS DEALERSHIP AT ALL COSTS! This review is being posted to make sure other buyers in NYC are aware of what a group of half-ass shady employees are representing BMW of Manhattan. Words cannot describe what a shitty experience I had this dealership on West 57th St. The totally worthless crooked sales rep I dealt with was Jacqueline. She gave me a quote, had me sign a custom order form, took my credit card for the deposit and shook my hand telling that the purchase is all set. After I left, she called me 20 minutes later and told me her manager did not let her sell the car at that price. This is AFTER I signed all contracts, agreements, etc etc etc. It was a BAIT.
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The service here is great. The hours are convenient and they're open on saturdays. The technicians work hard and are very detailed in their work. The people there are also very helpful and friendly.

The service here is great. The hours are convenient and they're open on saturdays. The technicians work hard and are very detailed in their work. The people there are also very helpful and friendly.
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