WHAT A SCAM!
We worked with Steven Owusu, who showed us an apartment Thursday night at 6PM. We had all of our documents ready and presented them to him back at their office. We told him we didn't want to let the apt. slip away, so to please submit our application immediately and let us know when it was submitted. Steven emailed us throughout the night until 1AM asking for last-minute things that should have been caught when we were in the office submitting the application (e.g., ""your offer letter isn't signed"", so I faxed it to them signed. ""Could you actually email it?"" asked Steven. What is one paying the broker's fee for if the agent is unable to scan something I faxed for his convenience?) My roommate asked Steven to confirm Friday morning that we were in fact first in line. Steven said ""As far as I know"" (...shouldn't you be able to call the landlord? All of our other agents were..) The application was submitted Friday after 12PM because Steven and his manager Dennis were completely apathetic about whether or not we got the apt. Needless to say, we did not get it. Nonetheless, our total of $200 application fee was taken (our credit reports were run [at a cost of $50 each] because Hecht did not check to see if we were first in line for the apt. So they threw away $100 of our money that they would not refund. The other $100 we are not getting back. Despite the fact that it was because of their laziness. You are better off working with essentially anyone else in the city.
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