I wasn't going to reply, but coming from a service industry, I only thought it fair to respond and give feedback rather then to simply not return. Firstly, there were 2 Manhattan salons that I was... More

I wasn't going to reply, but coming from a service industry, I only thought it fair to respond and give feedback rather then to simply not return. Firstly, there were 2 Manhattan salons that I was considering when I moved here- yours and one other. I chose the other on impulse, which has been great to date. However, when I had to miss an appointment due to work, I came to your salon on said Sunday. I came in and asked to have a single color process (I usually get highlights, but was going on vacation and wanted to have an all over color). Here's what went wrong: > I asked for a color and was recommended another color that was similar to what was underneath my hair (previously covered by highlights as I had made a mistake some 6 months back). I said no and chose a true blond color from a chart > I was told that I would need to sit for 20-25 minutes (fine) for the color to take. 35-40 minutes later my hair was checked > Stylist (Deleted name as have sent email to salon with the name) asked the assistant to wash my hair, but not condition it (assistant actually, and rightly, asked if I was therefore getting another treatment) I said no as there had been no consultation . > A glaze was then put through my hair without me being consulted - and which I was given the privilege of having to pay an additional $40 for without consent > in between there were comments asking me what time it was while cutting my hair - not very reassuring >When it was dried I was spun in the chair saying that I had to 'get the light right' to look at the color properly > Got home and went on vacation a couple of days later to find my hair a 'delightful' bright orange color > After vacation (and 3 days before i went) I had to front up to work with orange hair and with no time to have it changed (plus the risk of hair damage from too many treatments in a short period) Pros: relaxed place Cons: orange hair and having to pay for services not requested
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The hair cutters are enthusiastic, caring, and most importantly, talented! You feel like you're at an A-list salon, with prices affordable for all! Pros: Excellent customer service

The hair cutters are enthusiastic, caring, and most importantly, talented! You feel like you're at an A-list salon, with prices affordable for all! Pros: Excellent customer service
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Robert Stuart Salon is by far the best salon in NYC. Robert along with his employees are very attentive to your hair needs and work hard to deliver the best results. Everytime I walk out of the... More

Robert Stuart Salon is by far the best salon in NYC. Robert along with his employees are very attentive to your hair needs and work hard to deliver the best results. Everytime I walk out of the Robert Stuart Salon I am constantly getting compliments on my hair... believe me if you don't give this place a chance you will seriously be missing out!
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I have been going here for 2 years now and have always had a great experience with Robert and the whole atmosphere. He discusses what you want and everything he's going to do beforehand and even... More

I have been going here for 2 years now and have always had a great experience with Robert and the whole atmosphere. He discusses what you want and everything he's going to do beforehand and even options for future cuts. I always walk out loving my hair. On my budget, Robert's a splurge. But with hair and shoes, you don't mess around with bargains. Pros: friendly, considerate staff, convenient location
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Everyone was nice about introducing themselves; they were interested in how i got there. the stylist was very smart. Pros: highly skilled, cool, affordable Cons: -

Everyone was nice about introducing themselves; they were interested in how i got there. the stylist was very smart. Pros: highly skilled, cool, affordable Cons: -
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Good: the door on the way out. Bad: nothing. Improvements: have someone nearby to explain to Lily what a customer means when they say "Not Short." She does not get it at all. And yes Lily, I still... More

Good: the door on the way out. Bad: nothing. Improvements: have someone nearby to explain to Lily what a customer means when they say "Not Short." She does not get it at all. And yes Lily, I still hate what you did to my once nice hair & yes, you can give me my money back. My family was shocked at my appearance.. Other: Please believe the negative reviews you read about the salon. I did not and gave it a chance. I have been upset since the haircut by Lily and how horrible it looks. She knows I hate what she did and she just laughed and said I would like it in 2 or 3 months. Keep your distance...this salon & Lily's reviews are truthful - I think family members wrote Lily's..
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I also got an amazing cut a few weeks back by Vincent. He really listened to what I wanted (i was even somewhat vague) and gave me a cut that totally fits my personality and face. I have no idea... More

I also got an amazing cut a few weeks back by Vincent. He really listened to what I wanted (i was even somewhat vague) and gave me a cut that totally fits my personality and face. I have no idea how he does it but he's really great. Very sweet and chill. The whole salon seems very welcoming and aren't snippy or snooty like some other salons. I'm a busy student and despite not taking the best care of my hair at times, this cut has kept looking great. Definitely will go back. Pros: chill, relaxed salon with great stylist Cons: long hair wash line
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I was in the city for a short time and really needed a haircut. I called Robert Stuart Salon and they fit me in with Vincent. From the second I walked in the door, I was made to feel comfortable and... More

I was in the city for a short time and really needed a haircut. I called Robert Stuart Salon and they fit me in with Vincent. From the second I walked in the door, I was made to feel comfortable and at home. Vincent gave me a thorough consult, and gave me such a great cut! He is innovative, concerned, VERY talented, and sweet as can be. I will certainly go back and will try to have him be my only stylist. I live in Florida, so this may be a trick, but he is wonderful. I really enjoyed my experience with him. I am a cosmetologist, and he is fabulous! I was in a bit of a hurry when I left, and didn't really get to say 'bye" to Vincent, but I really would like him to know how much I like my cut and his methods. It was a pleasure. The only bad thing about writing this review, is I'm afraid I won't be able to be "fit in" anymore! He's going to be too busy for me! Great job, and it was a pleasure going to this Salon. EVERYONE in the salon was friendly, warm and welcoming. Thanks again, .... I'll be back! Barbara Pros: Friendly, talented, intelligent Cons: none
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Theo is a terrific colorist. She listens.sggests when asks and delivers. Also very nice. I always get complements.

Theo is a terrific colorist. She listens.sggests when asks and delivers. Also very nice. I always get complements.
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Anyone else think the mix of five star and one star reviews is a little odd? I don't have an explanation, but I can say the stylists here vary widely in skill level and experience. After my first... More

Anyone else think the mix of five star and one star reviews is a little odd? I don't have an explanation, but I can say the stylists here vary widely in skill level and experience. After my first stylist left I had a few disappointing cuts from people who are no longer there. I stuck with the place because of convenience and ended up with Lily and my hair has never looked better. She gives great cuts for men. I'm a guy in my twenties and like to look good without looking trendy. I have to look professional, but women have to like me too. Lily delivers. I agree that the owner is in love with his voice and the solicitous attitude everyone puts on is blatantly fake--if you're a man, all the pseudo-empathy will make you want to punnch through a wall--but it's worth it for the cut. Pros: Lily, lots of light Cons: small, listening to the owner talk
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