We were overcharged and flat out lied to in this place. We were charged a high gratuity rate (18%) for a table of only four people. This is actually illegal since you need at least 6 people to be... More

We were overcharged and flat out lied to in this place. We were charged a high gratuity rate (18%) for a table of only four people. This is actually illegal since you need at least 6 people to be charged a gratuity rate. And to top it all off, we were first told that they could only take two credits and then told that their credit card machines were suddenly out of service probably so they dont pay the processing fees. But then they still took them. The management just kept lying to our face. And finally the service was horrible. We had to wait a while just to get a glass for our drinks and they acted like they did us a favor when they brought something over.Though we did not order food, please note that other reviews say this place is not hygenic (has mice..etc). So I highly advice to avoid this place that seems to survive on unfairly overcharging its customers. Pros: none Cons: poor service, high gratuity charge, rude manager
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I have been going to Revitalis for about 2 years now with so many different groups of people, all who have loved it. The managers are so sweet and friendly, and are easy to get to know. I was there... More

I have been going to Revitalis for about 2 years now with so many different groups of people, all who have loved it. The managers are so sweet and friendly, and are easy to get to know. I was there just last night and the service was interactive, taking photos of us with hats and funny faces. The waiters and waitresses are fun and friendly. If you like to have a chill and relaxed night you can go here, or a fun and hyped night. The hookah is amazing, my favorite being the mon cherie (sp?) or the jasmine. I have yet to try the food there, but if it is anything like the service, ambiance, hookah, and people, then it will be just fantastic. I love this place and the people! GO TO REVITALI!! Pros: People, ambiance, hookah flavors, music Cons: NADA
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This is by far the worst customer service I have ever received. The highlights of the night were the rejection of the coupon (good anytime) and the automatic >20% gratuity for a party of four. The... More

This is by far the worst customer service I have ever received. The highlights of the night were the rejection of the coupon (good anytime) and the automatic >20% gratuity for a party of four. The food was terrible, the chicken fingers looked like chicken beaks on shredded lettuce, the french fry basket would have been better if it were Ore-Ida from my oven, and the chicken kebab would have been better if they dredged the trash of the kebab place across street and stuck a $12 price tag on it. Then when we discussed our displeasure with the owner/manager he took our driver's licenses and started yelling at us and threatened to throw us out, which probably would have been more pleasant than staying any longer than we already had. All in all, New York is a big city, take a pass on this place as you walk by, and find somewhere better. Pros: Nothing Cons: Can't think of a thing
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This is by far the worst place I've ever been to, in the history of me going out in Manhattan. I can't believe it's still open after all the complaints and poor decor these people have displayed. ... More

This is by far the worst place I've ever been to, in the history of me going out in Manhattan. I can't believe it's still open after all the complaints and poor decor these people have displayed. This place is so unhygenic and to top it all off, they try to cheat you. This is New York City...not the backwoods of some weird town where you can do as you please. You're going to get in trouble one of these days. I hope this place closes down. Pros: Nothing Cons: Service, quality of food & drinks, owners, price, gratuity, etc.
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This hookah bar is the worst one in the city. The ambiance is horrible and the service is disgraceful!!! The food was nothing to write home about, might I add. Pros: No Pros here Cons: A... More

This hookah bar is the worst one in the city. The ambiance is horrible and the service is disgraceful!!! The food was nothing to write home about, might I add. Pros: No Pros here Cons: A ton...
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This place suks @ss. Can't say it more eloquently. This place suks @ss. I'm from L.A. & in town working for NY FashionWeek. note: I absolutely LOVE this city & I've only been here for 2 weeks... More

This place suks @ss. Can't say it more eloquently. This place suks @ss. I'm from L.A. & in town working for NY FashionWeek. note: I absolutely LOVE this city & I've only been here for 2 weeks so far. I love hookah, so I decided to go to this place with some friends who were in the area. I first want 2 say that I have NO idea what the rules are for Hookah Bars in NY. We walk in, we're the only ones there, which was ok cuz we weren't looking to go crazy. We sit down & they tell us there is a drink minimum to even be there. So we all order a drink (shltty champagne mixes & random beer, not to mention the $5 waters) Already upset, we get our mango hookah & it was nothing special. Long story short, the bill came & I had to do a double take cuz I could've sworn we were trying to steer clear of the expensive bars. It's all good though, we figured NYC prices are just generally higher for certain things. We then complained about the extra shish order that was on the bill that we didnt order & was NOT served to us. Then we realized they slapped on a hefty gratuity, & that is when things got ugly. There were only 4 of us. I called the @sshole manager over & mentioned to him that NO WHERE on the menu or on any signs did it say ANYTHING about a ridiculous gratuity for 4 people. He then told me that there is a gratuity for even 2 people, so he DOUBLED our gratuity. He says that all of his customers are usually regulars & already know that in NYC, there is ALWAYS a gratuity like that. I'm skeptical (sounds ridiculous) but again, Im not from here so I take his word for it. I just politely said that he should probably state that on the menu or tell all customers aside from the loners who smoke hookah by themselves that there will be a gratuity. He was a total @ss about it, made me feel stupid for not KNOWING about this "manhattan hookah bar" rule, so we paid the stupid bill & walked out. I really wish I had read about this place beforehand. Pros: Zero Pros Cons: Everything
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There is a reason why this place is always dead empty. The minute they get poor victim to walk through their door....they rip them off and treat them like sh*t. Unless you like abuse....avoid this... More

There is a reason why this place is always dead empty. The minute they get poor victim to walk through their door....they rip them off and treat them like sh*t. Unless you like abuse....avoid this place like the plague. Also...I saw m1ce running around! I was so gr0ssed out! Pros: NADAAAAAAAAAAAAAAAA Cons: EVERYTHINGGGGGGGGGGGGGGGGGGGGGGG
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This place was the worst Hookah bar I have ever been to. The service was nothing but atrocious. The owners were just pathetic and shady. They're deceptive thieves. Their food is gross. They... More

This place was the worst Hookah bar I have ever been to. The service was nothing but atrocious. The owners were just pathetic and shady. They're deceptive thieves. Their food is gross. They over charge AND they place a 20% gratuity charge on your bill. Ofcourse, you wont know about this until the very last minute. YOu might even find charges you didn't make. There are so many great hookah bars out there, but let me tell you..this is NOT one of them. This place is unacceptable. Pros: None Cons: All things
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My first time..and DEFINITELY last! I've heard such horrible things about this place from countless people, that I had to experience it on my own. I've never heard anything positive about this... More

My first time..and DEFINITELY last! I've heard such horrible things about this place from countless people, that I had to experience it on my own. I've never heard anything positive about this place and I'm not talking about reviews I read online either. Although, I suspected the negative reviews were all real. I also realized the positive ones were all fake because it sounded like the same person was writing it. The grammar is so poor that it makes it quite clear that all the positive reviews were written by the shady owners. Anyhow, now that you know to disregard all the fake reviews, I must say....I went to Revitali and realized ALL the negative things were true. The food was horrible and ofcourse we were overcharged. The drinks were not good and ofcourse we were overcharged. The hookah was nothing special and ofcourse..we were overcharged. At the end of the night, we found that we had a 20% gratuitiy on our bill along with charges we did not make..so ofcourse ...again..we were...overcharged! Do you see a pattern here? Stay away from this place. They rip you off and feed you bad food. Before you get food p0isoning or G0d knows what else.....steer clear from such shady characters. Pros: Absolutely nothing Cons: Absolutely EVERYTHING
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This hookah bar is the Worst one in the city. The ambiance is absolutely horrible and the service is disastrous! They also have disgusting, c0ntaminated food ...which is the biggest... More

This hookah bar is the Worst one in the city. The ambiance is absolutely horrible and the service is disastrous! They also have disgusting, c0ntaminated food ...which is the biggest negative. Pros: Nothing Cons: Everything AND the owners are shady
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