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Mr. Kelly and his team are the best...I have been getting my suits here for years and have bought at least six (plus a tux). The staff is helpful, they have every fabric imaginable and they are... More
Mr. Kelly and his team are the best...I have been getting my suits here for years and have bought at least six (plus a tux). The staff is helpful, they have every fabric imaginable and they are perfectionists...this is an impossible combination to beat!
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I have been to Mr Kelly twice. Once five years for suits and shirts. Since then they were great quality suits that really held up well. It was time to restock and so I recently returned. While I... More
I have been to Mr Kelly twice. Once five years for suits and shirts. Since then they were great quality suits that really held up well. It was time to restock and so I recently returned. While I have just picked up my new suits and shirts up and I love the quality of the fabric and elements of detail. I looking forward to wearing them. Regarding service Mr Kelly is friendly. and straight forward. I needed my old suits altered significantly and he gladly did it, I needed on suit mended and he did it, and I needed a tux (not purchased from him) altered in two day and he did it. That is customer service and value add, I am looking for.
Custom suits and shirts are worth it in how they make you look and what you get. I will definitely return soon.
Pros: Quality, detail, value, personalized
Cons: Wish I could afford more
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Best suit I have ever owned. I'm going to be a lifetime customer of Mr Kelly.
Pros: All
Cons: None
Best suit I have ever owned. I'm going to be a lifetime customer of Mr Kelly.
Pros: All
Cons: None
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I've been a customer of Mr. Kelly/La Rukico over the last year (a little longer). During that time I've made purchases for about 15 custom tailored shirts and 2 suits.
First I'll comment on the... More
I've been a customer of Mr. Kelly/La Rukico over the last year (a little longer). During that time I've made purchases for about 15 custom tailored shirts and 2 suits.
First I'll comment on the quality of work. Comparing to off-the-rack, and 3 other tailors I've used, Mr. Kelly's quality of work from Hong Kong is, for the most part, top-notch. Shirts have always been the exact detail seen in the swatches and also constructed of good quality (with the exception of two that had the sleeves worn out quicker than normal. The measurements felt true to my actual build however, now thinking back I would have asked for a few tweaks here and there (smaller cut in the back, room for a watch in one sleeve, etc.). So with that I recommend if you go (to any tailor for that matter), either ask questions or specify EXACTLY what little details you want done. After all you are paying for it. The suits were also constructed as detailed and in good quality. I like how little details were not overlooked (back seam on waist pants for support, extra wear material on inside of pant leg bottoms, and of course the obvious signs of a bespoke suit - surgeon's cuffs, embedded name inside suit, etc.).
Additionally, Mr. Kelly has always been pretty good about when I come back with some adjustments and to make a couple tweaks here and there.
But now onto the service and such. Customer service is anything but "standard" here. One usually looks for the one-on-one customer experience and at the very least to go into a custom tailor to learn more about what he/she would want and such. Like I said, learn NOT lectured or treated with disdain. The initial times I was in I was able to ignore that for the basis that the quality was good, but coming back I felt like I had a burden to deal with every time I wanted to drop by, in having to deal with his poor customer service and lackluster professionalism. I've probably been in a few times over the last few months and yet still they don't even recognize me or have a record in their minds -- poor client relations in my mind. You would think that after 10+ orders this year alone they would know who I was, as well as the 5+ orders from my brother.
So in conclusion, I would say if you can get in and cut through the cloud of egotistical B.S. and dictate exactly what you want and keep the hostile tone down, the quality is great and the price is good for what you are going to likely find in the area.
Pros: Good quality/warranty on work
Cons: Lack of Professionalism, custom client feeling
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The measurements were correctly taken and i got the same quality and fit as i get at Barney's but for a better price.
The measurements were correctly taken and i got the same quality and fit as i get at Barney's but for a better price.
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I went in got fitted and my suit was ready on time as promised on the first try
Pros: excellent Fit suit on the first try
Cons: their are none
I went in got fitted and my suit was ready on time as promised on the first try
Pros: excellent Fit suit on the first try
Cons: their are none
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I order a custom suit from La Rukico Tailors two weeks after placing an order for s semi custom suit from Brooks Brothers. I picked up my suit and two shirts from La Rukico yesterday and they were... More
I order a custom suit from La Rukico Tailors two weeks after placing an order for s semi custom suit from Brooks Brothers. I picked up my suit and two shirts from La Rukico yesterday and they were perfect. I am still waiting over six weeks for my Brooks Brothers suit which will still need to be altered. La Rukico's service was excellent and their prices are very competitive. I will be buying more products from them. Highly recomended
Pros: Very good quality, service and price
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I've spent years buying suits at Barney's, Brooks Brothers and Neiman Marcus, having them tailored and always being disappointed. I will never do so again. For less money, Mr. Kelly provides finer... More
I've spent years buying suits at Barney's, Brooks Brothers and Neiman Marcus, having them tailored and always being disappointed. I will never do so again. For less money, Mr. Kelly provides finer materials and superior craftsmanship. The suits look and feel better than anything from Hickey Freeman, Purple Label or Armani. There truly is no substitute for a suit hand tailored for your body.
Pros: Excellent tailoring and limitless options
Cons: None.
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I'll be honest; some of the garments I've ordered have come in incorrectly - but guess what? Mr Kelly stands by every single piece of clothing he sells. I have never had a problem getting an order... More
I'll be honest; some of the garments I've ordered have come in incorrectly - but guess what? Mr Kelly stands by every single piece of clothing he sells. I have never had a problem getting an order corrected. I vehemently disagree with the guy who said that the customer is treated like a king until after the purchase. I'd actually argue it's the exact opposite. In fact, when Mr Kelly noticed that I dropped some weight he recommended that I bring in the suits I had made a few years ago and get them taken in - for free! Like I said, the only tailor I'll go to.
Pros: Selection, Price and Service
Cons: None
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They say clothes makes the man , well then Mr.Kelly must be the Hephaestus of cloth and twine, i must say never have i had a more pleasant , customer experience and equal only to the fine work and... More
They say clothes makes the man , well then Mr.Kelly must be the Hephaestus of cloth and twine, i must say never have i had a more pleasant , customer experience and equal only to the fine work and design of my suit. Mr.Kelly Works with you on each and every layer of picking what works for you, while giving you the ability to find your own feel and style.
I've often felt that the lack of customer care and satisfaction is an art lost to the modern day consumer, a personal touch of making the client feel that his/her business isn't as nearly important as their satisfaction.
In all reality i read a post here in regard to the 3 year old shirt, well lets be honest that's not being very realistic. What business would redeem a 3 Year old shirt or a 3 year old Anything. But i digress, Mr.Kelly thank you for keeping your are art and Mastering your craft. i look forward to returning i would highly recommend you to anyone.
Pros: Customer Care and Craftman ship
Cons: None
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