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My mother who is 78 years old has a Lincoln purchased at Pomoco. In 2004 she had her auto taken ...
More 1 year ago
My mother who is 78 years old has a Lincoln purchased at Pomoco. In 2004 she had her auto taken To Pomoco because her driver side window would go down but was difficult to raise the switch would have to be repeatedly turned off and then on before the window would eventually go up. The service coordinator stated it would require a new window motor which was installed In 2005.In 2007 my mother complained about the exact same problems she had in 2005. I took the auto to Pomoco and was told it was the window motor. I asked them to verify it was the motor and not the switch. I was told they knew it was the motor no need to check. I complained to the manager Mr. Gallaer that I thought it was the switch not the motor. Mr Gallaer expressed confidence in his mechanic and said I could bring it back. Keep in mind my mother seldom if ever drives and accumulated less then 5,000 miles in a year. November 19 , 2008 I took the auto back to Pomoco because it had the exact same problem. This time I was adamant they must check the switch. They checked the switch and found it to be defective as I suspected in 2007. They further told me because the repair was 3 days out of warranty they could offer me no remedy. I again talked to Mr. Gallaer who rudely told me it was more than a courtesy that he even talked to me. I looked at the amount of customers they had then as opposed to when I went there in 2007 and understood why they were doing so little business, Mr. Gallaer!
I refuse to set foot on their lot again after 10 years as a loyal customer and would advise anyone to avoid them like the plague. It is not that they are over priced which they are, it's not that they did poor work which they did, but it is how they treat a repeat customer.
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Enterprise Rent-A-Car
Category:
Car Rental
12896 Jefferson Ave
Newport News,
Virginia 23608
(757) 988-0117
The car I rented was nice. However when I did my walk around the guy went out he said here is a...
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The car I rented was nice. However when I did my walk around the guy went out he said here is a scratch here is a dent now sign. I said I don't think so..... We need to do a more thorough walk through then that, if something is wrong with this car I have to pay for it. He acted like it was an inconvenience to have to walk around with me. Then when I dropped off the car he told me the same thing. I could leave the keys and not do a walk around and if something was wrong the would charge it to my insurance. I was not pleased with these people's customer service at all!
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Hockaday's Used Cars
Category:
Used Cars, Trucks & Vans
10103 Jefferson Ave
Newport News,
Virginia 23605
(757) 595-5585
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Sears
Category:
Auto Parts
100 Newmarket Fair Mall
Newport News,
Virginia 23605
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Napa Auto Parts
Category:
Auto Parts
12914 Jefferson Ave
Newport News,
Virginia 23608
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Costco
Category:
Auto Parts
12121 Jefferson Ave
Newport News,
Virginia 23602
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Sears Auto Center
Category:
Auto Parts
12263 Hornsby Lane
Newport News,
Virginia 23602
(757) 243-1524
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Autozone
Category:
Auto Parts
11033 Jefferson Ave
Newport News,
Virginia 23601
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