We bought an puppy from Russo's, the puppy was ill and required $500.00 worth of vet bills to make her well. Russo's states that they will cover bills for this reason. Sumi (store manager) has... More

We bought an puppy from Russo's, the puppy was ill and required $500.00 worth of vet bills to make her well. Russo's states that they will cover bills for this reason. Sumi (store manager) has avoided phone calls. Lied and stated she has mailed the check. That was one week ago and still no check. VERY POOR CUSTOMER RELATIONS. DECEITFUL BUSINESS PRACTICE....
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I purchased my King Charles from Russo's 3 1/2 years ago, She is healthy and wonderful. I purchased a cat 2 1/2 years ago for my parents, he is healthy and wonderful and my sister in-law... More

I purchased my King Charles from Russo's 3 1/2 years ago, She is healthy and wonderful. I purchased a cat 2 1/2 years ago for my parents, he is healthy and wonderful and my sister in-law purchased a yorkie from a breeder of the internet and had the dog shipped to her 3 years ago and the dog got very sick as a puppy but is okay now. I would purchase another pet from Russo's Fashion island. All breederes all pet stores will sometimes have sick puppies. You just have to know what you are doing when selecting your next forever love!!
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A. you can't write the same review for two different stores B. your friend can't buy ONE dog from two different stores C. YOU'RE AN IDIOT D. your friend did not buy a German shepherd from either... More

A. you can't write the same review for two different stores B. your friend can't buy ONE dog from two different stores C. YOU'RE AN IDIOT D. your friend did not buy a German shepherd from either of the Russo's locations because Russo's doesn't CARRY German shepherds. Rarely do they carry large breeds at all and NEVER have they carried German shepherds. BOTTOM LINE: you're an idiot. you are talking out of your ass and its people like you (whom have never dealt with a pet store first hand) that give pet stores bad names
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Sara wrote: is it the fault of the innocent puppy in the cage that it was brought into this obscure world? what help is it to refuse to buy that puppy- leaving him in that small cage for months.... More

Sara wrote: is it the fault of the innocent puppy in the cage that it was brought into this obscure world? what help is it to refuse to buy that puppy- leaving him in that small cage for months. tell me, how are you helping? This is an excellent example of a lack of understanding of simple economics and how to prevent puppymills and the basic inhumane breeding practices. You are helping the most by refusing the face in the window, because it is the demand for petshop puppies that is keeping brokers and mills in business. No demand - no mills and no brokers. Simple as that. Brokers evaluate the purchase statitistis and inform their backyard breeders and auction suppliers of what "is moving" - this then increases the breeding and price. Buy from a reputable breeder (who said anything about AKC by the way) who does health testing and genetic evaluations of the pedigree and we wouldn't have these problems and those poor faces in the window would be decreasing (ultimately eliminated).
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Good: Russo's quality, and service to their animals.. Bad: hat all the dogs or puppies came from puppy mills.. Improvements: Well, I think Russo's should stop taking in puppies from a puppy mill and... More

Good: Russo's quality, and service to their animals.. Bad: hat all the dogs or puppies came from puppy mills.. Improvements: Well, I think Russo's should stop taking in puppies from a puppy mill and help out Irvine's local shelters. They should take half the animals and split the money they got that week. It can happen..
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We bought out puppy at the Fashion Island store 3 years ago and have had no problems with the dog, the store or their recommended vet in Irvine. We paid $1400 for a Maltese. We asked if they could... More

We bought out puppy at the Fashion Island store 3 years ago and have had no problems with the dog, the store or their recommended vet in Irvine. We paid $1400 for a Maltese. We asked if they could guarantee it would not get bigger than 6 pounds because we wanted a small one. They said no which was honest. He did get to 5 pounds and is perfectly healthy BUT we did go to 6 shops and 2 breaders and did online research as to what to expect with this type of dog, what to look for etc. We did see differences in health, attitude, etc of the dogs we saw, all Maltese of course and also found out the breaders were nut cases. I think the people who have had bad experiences with Russo's did not do any homework at all and just went on down and plunked down their money and left with the 1st dog their stupid kid pointed out. And as far as Russo's being out of business according to one poster that does not prove a thing. If someone sued them all that says is "someone sued them". That does not mean Russo's did anything wrong. If anything you'd probably now get a better result at Russo's because of all the negative press everyone is pushing.
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those who classify people who buy from pet stores as 'ignorant' are pretentious. why is it that when buying a puppy you must go through an akc approved breader- or else categorized as an animal... More

those who classify people who buy from pet stores as 'ignorant' are pretentious. why is it that when buying a puppy you must go through an akc approved breader- or else categorized as an animal abuser? yes puppy mills are awful, and yes many pet stores buy from them... but not all of them... i'll guarentee that. and even if they did happen to come from a puppy mill... is it not still a little life that needs love? is it the fault of the innocent puppy in the cage that it was brought into this obscure world? what help is it to refuse to buy that puppy- leaving him in that small cage for months. tell me, how are you helping?
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Reputable breeders care about the puppies they produce and where they go - they do not sell an animal sight unseen to a broker and a pet store without any idea where that animal will end up. ... More

Reputable breeders care about the puppies they produce and where they go - they do not sell an animal sight unseen to a broker and a pet store without any idea where that animal will end up. It requires a profound level of ignorance to not understand this or that as a result, that all animals in pet stores are from puppymills and backyard breeders who are motivated by one thing: money and NOT the health or well being of the animals. Here is the Better Business rating for Russo's: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13041223 And if you're interested in another Orange County puppmill shop because you think any of them are different, then consider the Better Business report on Indogneato (now Barkworks): http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13026498 It also requires ignorance to pay double for a dog in a petstore without assessing temperament of the parents and other offspring, reviewing health certifications such as orthpedics (OFFA.org), eyes (CERF), and other specific health requirements depending on the breed. You don't get a contract protecting the puppy, you don't get any health guarantees, and you know nothing about the genetic background of these dogs - yet you see that face in the window, so why not an impulse purchase? Amazing!
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i bought my dog a year ago and i've had not one problem with him.. i love him to death, and i know many others who have had great experiences buying from russo's. its pretty upsetting to hear such... More

i bought my dog a year ago and i've had not one problem with him.. i love him to death, and i know many others who have had great experiences buying from russo's. its pretty upsetting to hear such awful reviews, when a lot of you need to get your facts straight. i know for a fact that russo's takes care of their dogs, and treats them with the proper medical care... if something is wrong, the puppy is immediately driven to the vet. they bathe them, feed them hand mixed food 2 x daily, give them treats, and plenty of attention, they even go on walks. there's a 3% chance ANYwhere you buy a puppy, that it may be sick. puppies (since most are sold between the age of 8-12 weeks) don't have their shots yet, which makes them very suseptable to different sicknesses... ie: kennel cough. there are pros and cons to buying from a pet store AND FROM A SHELTER! shelter dogs come with problems too... i can't stress that enough... and not only do they have potential heath problems, they can have previous trauma and behavioral problems as well. i believe if you are considering making a dog part of your life, you should research it and find the breed and age of dog that best suits your lifestyle..don't just pick whichever one is available at the shelter.(one of the main reasons people abandon their animals is because they didn't know what they were getting themselves into, they didn't do their research) YES adoption is so great because all animals deserve a home, and deserve a great life.. I just hate it that everyone believes buying puppies are bad and buying shelter dogs makes you so great. all dogs need homes, some people want an older dog, some want a puppy, let people make their own decisions...
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Beware of Russo's at the Spectrum! 1. My puppy's balls did not drop. At 3 months, I went into the store. Repeatedly I called and visited the store. The employees recognized me. I was told... More

Beware of Russo's at the Spectrum! 1. My puppy's balls did not drop. At 3 months, I went into the store. Repeatedly I called and visited the store. The employees recognized me. I was told the problem would be covered and to give it a little longer. At the year anniversary I was again told to wait. AFTER THE YEAR, THEY SAID IT WOULD NOT BE COVERED BECAUSE THEY WERE NOT LEGALLY OBLIGATED BY THE WRITTEN CONTRACT. Buyer Beware, its a game they play. 2. I called repeatedly over the course of months. The store took my information on several occasions to give to the owner. NOW I AM TOLD THE OWNER HAS A POLICY OF NEVER CALLING BACK. So, why, take a message if its her policy to never call back?
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