I ordered flowers for my wife, who was in the Chapel Hill, NC area for business. I ordered them on Saturday for a Sunday delivery, as was available on the Avas Flowers website. I paid for the arrangement and delivery. Then, I received an email on Sunday that said they were unable to deliver the arrangement on Sunday, due to the flowers not being available. After being hung up on once, I finally got through to speak to their customer service. I was told they had NO FLOWERS instock. They said there was absolutely nothing they could do to get the flowers to my wife on Sunday, even though the website guaranteed Sunday deliver, and I PAID for it. They did offer the deliver the flowers first thing Monday morning, but that was not what I had ordered. They again told me that they had NO flowers at all in the shop to deliver. When I asked to speak to a manager, I was originally told that there was no manager available, but was eventually connected to a manager (after a very long hold). They told me that the floral shop was locally owned, but the owner was not available and they had no idea when he would be available. I asked if they had anything they could deliver today, Sunday, and I was told that they had absolutely NOTHING.
We are not from the area. I tried to find a local shop to support the local economy. But, DO NOT shop here!!! I am not sure what type of scam they are running, but it is not a customer service friendly floral service!! They ended up refunding my money, but, no flowers. I would not trust this shady business habits with anything that mattered. If they cant even follow through with a guaranteed delivery date, what else would they not be able to do?