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Avas Flowers - New City, NY - Reviews page 1 - Judysbook

Avas Flowers

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373 Main Street South
New City, NY 10956
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(877) 638-3303
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Main categories:

Florists , Gift Shops

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Retail Shopping

Reviews

( 22 )
( 1 )
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( 16 )

Best

The service was very efficient and fast. I spoke with one member of their staff and he was very helpful and professional in the handling of my call. I just wanted to make sure tha...

Worst

I was supposed to receive four dozen flowers on Valentines day for $157 and some change. They called my boyfriend on Thursday to tell him that they could not deliver the flowers t...

Horrible 2/19/2015

I was supposed to receive four dozen flowers on Valentines day for $157 and some change. They called my boyfriend on Thursday to tell him that they could not deliver the flowers that he had ordered but that they would substitute it with two dozen long stem roses and 'extra' flowers.(After doing the research the substitute was cheaper, yet they still charged him the original flowers cost) Well Valentines Day comes around and one dozen flowers with babies breath was delivered. They were gorgeous and florist(Buds Blooms and Beyond) that they had used did a fantastic job. But it was not even close to what was ordered. He called and was put to an automated customer service that hung up on him. When he called back he complained and they said they would refund $10 and the other dozen would be delivered on Monday, no wait Tuesday, make that Wednesday. I called them back and asked that they just cancel the flowers and refund the money. They said they could not unless the flowers were not delivered by Wednesday. Well Wednesday rolls around and at 15 minutes to six UPS delivers 22 dead/damaged roses in the wrong vase. Mind you he paid extra to have a specific vase. I called again to say that 1. the wrong flowers came 2. the wrong vase came and 3. that some of the roses were damaged and some dead. They said they could not speak to me regarding this matter and that they had to speak to him. The offered him a $10 refund, I said no escalate this to a manager you haven't received the first $10 refund. In the end the best the manager could do was a $20 dollar refund and another set of flowers. DO NOT ORDER FROM THEM. more

Delivered half dead flowers days late for mother's day 5/19/2014

Whatever you do, do not use these criminals! I ordered flowers for mother's day to be delivered on Saturday before so my wheelchair bound mom could enjoy them longer. Not only did they not make it there on Saturday, they didn't make it on Sunday. They were stored on a hot truck for FOUR DAYS and were finally delivered on Tuesday. They were half dead and I paid extra for that? The delivery fees were quite a lot more than others but they assured me they would be there on Saturday. When I called each day, I was told they were out for delivery. They would not make it right and they told me that their website has some small print that tells me they do not guarantee delivery by any certain date. Really? I'm so disgusted I could just spit! I will never use this company for anything and if you want good customer service I suggest you do not either. more

NOT A LOCAL COMPANY & NO Guarantees 4/8/2014

I ordered flowers for my wife, who was in the Chapel Hill, NC area for business. I ordered them on Saturday for a Sunday delivery, as was available on the Avas Flowers website. I paid for the arrangement and delivery. Then, I received an email on Sunday that said they were unable to deliver the arrangement on Sunday, due to the flowers not being available. After being hung up on once, I finally got through to speak to their customer service. I was told they had NO FLOWERS instock. They said there was absolutely nothing they could do to get the flowers to my wife on Sunday, even though the website guaranteed Sunday deliver, and I PAID for it. They did offer the deliver the flowers first thing Monday morning, but that was not what I had ordered. They again told me that they had NO flowers at all in the shop to deliver. When I asked to speak to a manager, I was originally told that there was no manager available, but was eventually connected to a manager (after a very long hold). They told me that the floral shop was locally owned, but the owner was not available and they had no idea when he would be available. I asked if they had anything they could deliver today, Sunday, and I was told that they had absolutely NOTHING. We are not from the area. I tried to find a local shop to support the local economy. But, DO NOT shop here!!! I am not sure what type of scam they are running, but it is not a customer service friendly floral service!! They ended up refunding my money, but, no flowers. I would not trust this shady business habits with anything that mattered. If they cant even follow through with a guaranteed delivery date, what else would they not be able to do? more

Avoid! Not local! Thieves and Fraudsters! Ava's Flowers Lie! 4/1/2014

My whole experience with Ava's flowers has been horrible. Even the invoice of the flowers ordered is incorrect. The flowers arrived 2 days late to the address in Anaheim, this was even after e-mailing and calling them from the UK to see what was going on. They lied and said the florist had poor flowers and couldn't deliver on time. They tried to get me to keep the order and assured me it would be there in the early morning and would be like the boquet ordered. I clarified that no Lillies were to be included (recipient allergic), the original boquet that had been ordered had no lillies at all. The subsequent boquet that was delivered in the end, not containing anything like the orginal and left at the door was filled with massive lillies and looked worse for wear, being delivered from San Diego. The discrepencies in what you receive with them are a laughable--if you hadn't paid joke--and not even remotely in any way close (or of a normal substitute). Avoid Ava's flowers at all costs! more

Horrendous 3/4/2014

Did not deliver flowers. Did not respond to emails. Phone system nightmare. Terrible company all around. more

Ava's Flowers: liars and cheaters. Go elsewhere. 2/24/2014

Paid for funeral flowers-- never delivered. No satisfactory response from customer service. No refund. Don't use their services. This is a scam. They are not a real florist - only take orders & take your money. Greedy lowlifes. THEY DON'T CARE. more

Doesn't deserve even one star 7/24/2013

Avas Flowers deserves absolutely no stars. I ordered a $60 bouquet with pink snap dragons, lt pink roses, purple accents and small white daisies. There was suppose to be a white bear, (re: Bear Hug Bouquet shown on their site). What got delivered were bright pink and purple daisies and no bear. Called for a refund which they refused to do. They were then suppose to correct and redeliver order. Low and behold, they delivered the exact same wrong order as before with the bear attached and two red roses added. Called again, was suppose redeliver for the third time, the correct bouquet. Never got delivered. I contacted them again and all they do is hang up on me. Be careful ordereing from this establishment. They do not stand behind their errors and will substitute with less expensive flowers for a bigger profit. They told me the pink and purple daisies were an acceptable substitution for snap dragons and roses. WOW! They told me the photos on their site have nothing to do with what will actually be delivered. That under the photo of the Bear Hug Bouquet it stated pink and purple flowers, so with that description they can use any pink and purple flowers they want and the bouquet doesn't ever have to resemble the photos. All I can say is it's a good thing I had my granddaughter send me pic via her phone of what she got compared to what she should have received or I would have never known I paid $60 for a $15 bouquet. more

EPIC FAIL 2/1/2013

I gave it one star only because we have to leave at least one star in the ratings here. I wanted to leave zero star rating. That's what is earned w/absolutely NO service. I called to ask a simple question, a call which they invite all over the website w/their number in bold. I was on hold listening to a very repetitive/unrelenting/annoying recording for over 20 minutes -- I REALLY wanted a certain beautiful tulip arrangement -- so it kept me holding for them. At almost 25 freaking minutes someone took me off hold but never answered -- never said a word. I could hear people talking in the background & also the person holding the phone, moving it around & breathing. For about 2 minutes I said things like, "hello? Anyone there?" Nothing. No response whatsoever. Then, I was disconnected. The only 'service' I rec'd from this NOT LOCAL company who lies & says they are in our "community," was to be able to craft an email to them about my experience, which I'm confident will be summarily discarded. This was enough info to know that this company is not professional, organized or anything that would encourage me to give them my hard-earned money -- not even for the perfect tulip arrangement. If I did business like they do, I'd be out of business. EPIC FAIL. more

Don't waste your money... 1/29/2013

Very frustrating. Called in a long-distance order to have flowers delivered to my mother and my aunt for their birthday. While the gentleman I spoke with was very happy to take my order and to guide me towards a product, neither bouquet of flowers was delivered on their birthday. When I called the following day I was told that the delivery had been rescheduled. I got an apology, but no explanation, no offer to refund my money, or in any way make up for their error. No noticeable remorse.I would advise going elsewhere if you have an important occasion/deadline. Poor follow-through, poor customer service, and no product yet... Rated one-star only because zero stars is not a valid option... more

very efficient and fast. 8/8/2012

The service was very efficient and fast. I spoke with one member of their staff and he was very helpful and professional in the handling of my call. I just wanted to make sure that my online order was received and he assured me that everything was in order and by the time I call, you had already contacted the Funeral Home. I loved every inch of this service and especially came here to write a review, something I don't often do. more

Professional Staff and Courteous 2! 8/8/2012

I've tried other online florists before and I have used them way too too too too many times because I didn't know of your business,,,,anyways I am extremely happy and my mom loved the flowers so that is all that really matters I will be using your business again and hope for the best. more

A Sheer Pleasure to Work With 8/8/2012

My recipient was delighted, in fact, overwhelmed with the flowers. She loved the colors and said they reminded her of a peacock. Thank you Avas Flowers for your unique bouquet. It's a breath of fresh air to see a company that goes the extra mile for their customers and I'm happy with my purchase. more

found this flower shop by doing a Google search 8/7/2012

When I was first told that I could order flowers online and even have them delivered the same day I was a little skeptical as I have never ordered flowers online and didn't know where to begin. I found this florist by doing a simple Google search and I'm glad that I did as I have never seen such low prices on roses before. Cheap flowers, same day delivery, I'm a happy customer. more

easy to order and lovely flowers 8/7/2012

It was really really REALLY simple to place my order and I even received a response to my special request and they were delivered to the right place at the right time. The recipient said they were beautiful but I did not see them so I will have to take her word for it. I would definitely recommend Avas again!!!!!!!!! more

Happy Customer Will Return 8/7/2012

Everything went better than expected. more

Lowest prices I was able to find anywhere 8/7/2012

I'm cheap, there's no denying it. But there's nothing cheap about the service and end product that I received from Avas Flowers. Had a twenty dollar arrangement sent out for the next day and it looked like a million bucks. more

A+ Services-A+ Company-A+ Prices 8/7/2012

Ordering flowers has never been easier than it is in the year 2012. I never thought that I could order flowers over the internet and have them delivered a few houses down all within five hours! A seriously great service, especially for those of us who live in towns with no florists! Love it! more

Flowers came within a few hours and smelled AMAZING 8/3/2012

I have nothing but GR8 THINGS TO SAY about this flower shop. Ordering was SUPER EASY, the website is THE BEST I HAVE EVER SEEN, and the COUPON at the end of the order made things EVEN BETTER. GREAT JOB GUYS! more

had a plant delivered within an hour!!! 8/2/2012

when they say that they can get items delivered for the same day up until the last possible second they arent kidding. I literally called up this place to have a peace lily sent to a funeral home for the services of the son of my mother's boss and when no other florist would even help me out Avas Flowers came to the rescue and was able to send a beauuuuutiful plant to the funeral home and even with time to spare! I cannot thank this florist enough! thank you so much avas! the plant was gorgeous and really went a long way with the rest of the family. more

It's good to see a company that cares about it's feedback 8/2/2012

Seriously one of the best online shopping experiences that I have ever come across and I have been ordering things online since early 2002. I have ordered from Teleflora, from 1-800-Flowers, and from a few smaller online florists and I have NEVER been satisfied with ANY of my purchases from those companies. Hence why I decided to give Avas Flowers a try. And even when you first enter their site you can see the difference. This company actually CARES about their customers unlike the bigger online flower companies. Seriously give these guys a try and find the last florist you'll ever have to use when it comes to ordering flowers on the internet. A++++++! Thanks! more
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