The Place smells so bad the person at the front desk is blind and annoying the hair cut was awful go to Buzzy`s down the street I wish I did More >
The Place smells so bad the person at the front desk is blind and annoying the hair cut was awful go to Buzzy`s down the street I wish I did
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The manager referenced in the negative comments is no longer at Main Line Pet Spa. The staff is wonderful - they love the animals (drop my dog off and go next door to the hair salon - I've popped... More >
The manager referenced in the negative comments is no longer at Main Line Pet Spa. The staff is wonderful - they love the animals (drop my dog off and go next door to the hair salon - I've popped in when I wasn't expected and always see one of the staff petting or hugging one of the dogs or cats). My baby gets a great cut and is loved by the staff - wouldn't take her anywhere else!
Pros: Love animals, GREAT staff
Cons: none
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Just ignore those one star reviews -- it's a whole new situation.
Pros: They know how to handle animals and deal with customers.
Cons: none More >
Just ignore those one star reviews -- it's a whole new situation.
Pros: They know how to handle animals and deal with customers.
Cons: none
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My little sweetie looks great! A friend of mine recommended Main Line Pet Spa. I wasn't happy with my groomer who is also in the area. I wanted to stay close to home. All of the staff there are... More >
My little sweetie looks great! A friend of mine recommended Main Line Pet Spa. I wasn't happy with my groomer who is also in the area. I wanted to stay close to home. All of the staff there are so nice. They really were wonderful, explaining the process, asking me questions about the type of cut I wanted for my baby -- and she came out looking just like I wanted! I am so happy that I found them. I would highly recommend them to everyone.
Pros: Friendly staff - they really love dogs and know how to groom
Cons: None
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This was such a great experience! My little dog is usually so nervous but the staff put her (and me) at ease! They were so loving and concerned. Very patient. They took the time to listen to... More >
This was such a great experience! My little dog is usually so nervous but the staff put her (and me) at ease! They were so loving and concerned. Very patient. They took the time to listen to what I wanted and made suggestions too. The cut was great! Very professional. I couldn't have been happier with the staff and service. Will definitely go back and refer others too. When I walk my dog I get a lot of compliments on how she looks!
Pros: Great grooming
Cons: had to wait for an appointment
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I had the same experience: the manager yelled and said she did not know the owners name and she did not need my business. I only have one small dog. The owner, whomever it is, should fire her... More >
I had the same experience: the manager yelled and said she did not know the owners name and she did not need my business. I only have one small dog. The owner, whomever it is, should fire her because the manager is costing him/her business.
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DO NOT TAKE YOUR PET HERE. I took my dog there for grooming. I have a yorkie. I gave them specific instructions and I actually talked to the groomer. When I came back to pick up my dog he was... More >
DO NOT TAKE YOUR PET HERE. I took my dog there for grooming. I have a yorkie. I gave them specific instructions and I actually talked to the groomer. When I came back to pick up my dog he was shaved almost completely bald. I said to the lady that he looked terrible. He was shaved bald. The groomer heard me and said that he had a good 1/2 inch of hair. I told them that I wanted the owners name and number when another lady got involved and she said she was the manager. She told me she didn't want my business and I needed to leave. The entire time I never raised my voice -- I was in shock and was still in a state that I couldn't believe what they did to my dog. I asked her if that is how she ran a business -- telling people to go elsewhere and she told me she didn't care. I asked her her name and she would not tell me, she just yelled at me that she was the manager. I again asked for the owners name and she once more yelled that she was the manager. I left the store and told her that since she would not give me the owners name that I would be writting the newspaper and telling the city about my experience and she told me to go right ahead, that she didn't care. So I am.
Pros: none
Cons: dirty, poor customer service, no skills at cutting dogs hair
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I brought my dogs back when I was called by the groomer and told that the nasty bather / manager was no longer there. The cuts are great and so is the experience. I updated this review on... More >
I brought my dogs back when I was called by the groomer and told that the nasty bather / manager was no longer there. The cuts are great and so is the experience. I updated this review on 12/03/09. In 2008 I wrote a well deserved negative review due to the behavior of the inappropriate manager / bather who is now gone.
Pros: Dogs love it there
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My experience with Main Line Pet Spa was less than pleasant. After a grooming session left one 3.5 lb. canine almost completely bald and with "nick" marks I thought it should be brought to their... More >
My experience with Main Line Pet Spa was less than pleasant. After a grooming session left one 3.5 lb. canine almost completely bald and with "nick" marks I thought it should be brought to their attention.
The manager's rude and unapologetic response was "these things happen". When I expressed my disappointment I was told to leave and never come back because they don't need my business. The grooming session and attitude to the so-called "manager" was unacceptable.
If the owner wants repeat business and build their customer base they should take a look at the "hired help" and invest some time and money into hiring qualified, competent employees.
Pros: None
Cons: Poor treatment
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My mother was dog sitting for me and dropped my girls off (2 long haired chihuahuas) for their haircut. They have been there several times and their information is written on their card. My mom... More >
My mother was dog sitting for me and dropped my girls off (2 long haired chihuahuas) for their haircut. They have been there several times and their information is written on their card. My mom said to do the usual. When I got them back it looked like they had been slightly trimmed but it was very uneven. At $54.00 per dog I wanted them cut a little shorter. When I called they said the girl that normally cut them was no longer there. I brought them back in to someone else for a shorter trim. When I got them back they were shaved. I guess they didn't want to leave any room for me saying they weren't cut short enough, not to mention my one dog was cut by the razor. They wanted us to bring her in to see her. My mother brought them in and was told by Mary Beth the manager, "this happens, I get hurt too" (and showed her a bite on her finger), by the "manager". She was yelling at my mother to get out and informed her we were "difficult" they already lost money on us and "our cards were ripped up, we're out of the system already". The groomer in the back started saying she was the one that originally cut them. The manager cut her off and said, "Don't waste your breath, they're out of they system, they're not welcome back". When my mom asked if the person yelling at her was the owner she said "no" and she didn't know who the owner was. She then said she did know but wasn't telling us. We were very happy with past experiences at Main Line Pet Spa but this was uncalled for. We were not difficult or threatening, we just brought to their attention that we weren't satisfied. I hope the owner is aware of what kind of manager they have running their business.
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