On 10/06/2009 I went to Wheatland Dental office to have my teeth cleaning. Because this year I have a limited dental insurance coverage, I specifically asked my hygienist, Natalie, to perform a... More

On 10/06/2009 I went to Wheatland Dental office to have my teeth cleaning. Because this year I have a limited dental insurance coverage, I specifically asked my hygienist, Natalie, to perform a regular cleaning ONLY. I also specified the procedure code D1110. Natalie said OK and did the cleaning. I need to stress that I'm going to this office for more than 5 years and Natalie have a very gentle and nice hands. She is great hygienist. My problem is with the billing office of that clinic and specifically OVERCHARGING me. To my surprise, they billed my insurance for more expensive procedure D4910 (Periodontic Maintenance) and the coverage was denied by the insurance company (as I expected). I stopped in the clinic on 10/16/09 and talked to someone from the billing department and I was promised they will sort out quickly this problem. Two weeks later, no response, no amendment claim to my insurance. On 10/30 I went again to Wheatland Dental and spoke with Sue from billing department. She was not very cooperative and she told me that since I has some periodontic problems, they can charge the insurance company the different code for a practically same procedure. She promised to take a look at my files and to call me within one day. One week later I called Sue, and she promised again to reply within one day. No reply as of today.
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Their orthodontic system is GREAT and painless! My 11 year old daughter was afraid on how she would look around her friends...the braces were smaller and NO jucky- bulky- look! The results was seen... More

Their orthodontic system is GREAT and painless! My 11 year old daughter was afraid on how she would look around her friends...the braces were smaller and NO jucky- bulky- look! The results was seen right away- She's thankful of the new image which has change her to a positive girl. Thanks Dr.G and his team!
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The office is relatively new and what I wold consider up to date. Each chair has it's own TV. The equipment is in working order. The decor is nice. My questions are always answered. I had three... More

The office is relatively new and what I wold consider up to date. Each chair has it's own TV. The equipment is in working order. The decor is nice. My questions are always answered. I had three fillings replaced and it was the least painful procedure I have ever had in a dental office. The wait in the waiting room used to be relatively short, but the office seems to be getting busier. They cut down on their week-end and night hours (which is why we chose them in the first place) and the area they are located in is hard to get in and out of with all the traffic. I was recently left in the waiting room and none of the staff bothered to tell me the appointment had been canceled, and there have been some billing issues between the office and my insurance. Otherwise, the rating would have been higher.
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Wheatland Dental Care offers outstanding dental service to its clients. The building is newer and maintains a warm, inviting, non-threatening atmosphere. The waiting room is equipped with two... More

Wheatland Dental Care offers outstanding dental service to its clients. The building is newer and maintains a warm, inviting, non-threatening atmosphere. The waiting room is equipped with two flat-screeened televisions---one in the children's area, one in the "adults" area. There's also several toys for the children to play with. Each dental room also contains a flat screen tv at the end of each dental chair. They also contain a computer which holds dental records, x-rays, and dental appointment times. The dentists take the time to actually sit down with you and explain what they're doing and why. In addition, they're more than willing to listen to any questions/concerns you may have. They're also highly -qualified individuals. All staff members I've encountered have been courteous, professional and pleasant. I'd highly recommend this office for any dental need (from routine cleaning to cosmetic dentistry).
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This new building is nicely landscaped and maintained. The interior is roomy and the waiting area spacious with TV's for viewing while you await your appointment. The staff is friendly and... More

This new building is nicely landscaped and maintained. The interior is roomy and the waiting area spacious with TV's for viewing while you await your appointment. The staff is friendly and professional. They also have and orthodontist and periodontist at their location on select days. The equipment is new and in good shape. Sometimes the wait is quite long, sometimes short.
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