We ordered two sets of windows ( five windows each ) back when company was Statewide and they were very professional and thorough in their presentation and installation. Have enjoyed a considerable... More

We ordered two sets of windows ( five windows each ) back when company was Statewide and they were very professional and thorough in their presentation and installation. Have enjoyed a considerable savings in heating expenses and also rebates at tax time the year we installed. The second set of windows were slightly off measurement wise but ths was caught by the installation guys and brought to our attention promptly. Since they pried they themselves on having EXACT measurements before the windows are made , they made every effort to make temp adjustments until the replacements were ready and came back AHEAD of the proposed date to correct the minor adjustment ( ie we couldn't even tell the difference right away until they showed us and very easily could have let it slide if they were less than honest. ) The attention to detail they displayed was above and beyond what most companies would voluntarily give, and we are considering our next set of windows soon. Hoping that the reviews here are not indicative of the switch to PENGUIN as a change in business practices, but now wondering and will be very inquisitive with our next representative.
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THESE ARE THE REAL FACTS OF PENGUIN WINDOWS. STARTED IN 1979 AS STATEWIDE WINDOWS / STATEWIDE INC./ STATEWIDE ENERGY / STATEWIDE ENERGY SYSTEMS. THEY HAVE OFFICES IN LAKEWOOD, MUKILTEO AND VANCOUVER... More

THESE ARE THE REAL FACTS OF PENGUIN WINDOWS. STARTED IN 1979 AS STATEWIDE WINDOWS / STATEWIDE INC./ STATEWIDE ENERGY / STATEWIDE ENERGY SYSTEMS. THEY HAVE OFFICES IN LAKEWOOD, MUKILTEO AND VANCOUVER WASHINGTON. THEY NOW OPERATE AS PENGUIN WINDOWS AND HAVE AN OFFICE IN DANVERS MASS. THEY CURRENTLY HAVE A B.B.B. RATING OF B. THEY CURRENTLY SHOW 49 COMPLAINT AGAINST "'PENGUIN WINDOWS" OUT OF THAT 32 ACCORDING TO THE COMPANY WAS RESOLVED, HOWEVER, THE CUSTOMER WOULD NOT ACKNOWLEDGE THAT FACT. BOTTOM LINE IS THAT THIS COMPANY SELLS A WINDOW PRODUCED BY GREAT LAKES WINDOW. THEY HAVE A DEAL WITH THEM TO SELL IT AS A PENGUIN WINDOW. PENGUIN WINDOW DOES NOT PRODUCE THERE OWN PRODUCT. THEY CHANGED COMPANY NAMES DO TO THERE EVER GROWING REPUTATION AS HIGH PRESSURE SALES PEOPLE. THEY DO A WATER BOIL DEMONSTRATION THAT WALKS A VERY FINE LINE OF DECEPTIVE BUISNESS TACTICS AND A HEAT LAMP DEMONSTRATION THAT IS TRULY BOGUS. THERE TEMPERATURE GUNS ARE LOW END THAT YOU CAN PURCHASED AT AND HARDWARE STORE AND THEY A REALY JUST FOR EFFECT. THEY PURPOSE LIE ABOUT THE LENGTH OF TIME FOR THERE SALES PITCH JUST TO GAIN ENTRY. THEY WILL ALSO TELL YOU HOW ALMOST EVERY WINDOW SEAL YOU HAVE EITHER HAS OR IS GOING TO FAIL. NOW YOU ASK HOW DO I KNOW ALL OF THIS. AS A LICENSED CONTRACTOR I HAD TO DEAL WITH A CUSTOMER WHO WAS ALMOST BROW BEAT TO BUY THERE WINDOWS. SO I MANAGES TO GET AN INTERVIEW AND WAS HIRED FOR THERE SALES STAFF. I WENT THROUGH AN EXTENSIVE TWO WEEK TRAINDING COURSE BY THERE TOP SALES PEOPLE FROM WASHINGTON STATE. WE WERE EVEN INSTRUCTED TO REMIND SENIORS OF REVERSE MORTGAGES TO PAY FOR THERE WINDOWS. I QUIT AFTER THE TRAINING WAS OVER A DELIVERED A RATHER NASTY MESSAGE TO THEM ON HOW I FELT ABOUT THERE SALES TACTICS AND WARRANTY THAT IS NOT WORTH THE PAPER IT IS WRITTEN ON. I NOW TRY TO EDUCATE ANYONE WHO WILL LISTEN ABOUT THIS COMPANY. I HAVE MANAGED TO KEEP MY SMALL CONSTRUCTION BUISNESS GOING THROUGH THESE TOUGH TIMES BY BEING A PERSON OF INTEGRITY. THIS COMPANY MANAGES TO STAY IN BUISNESS BY ARRANGING REVERSE MORTGAGES.
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The quality of Penguin windows does not justify the expense. It would take more than 20 years in energy savings to recoup the cost. I installed Milgard a few years ago for less than half of what... More

The quality of Penguin windows does not justify the expense. It would take more than 20 years in energy savings to recoup the cost. I installed Milgard a few years ago for less than half of what Penguin was going to charge. Absolutely no problem with Milgard windows and I have several very, very large windows. If you have lots of $$ and don't know what to do with it, by all means go with Penguin.
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november 25 2009 i spent 10,000 + not 1,000 sorry i posed earlier on this date and needed to clarify my price

november 25 2009 i spent 10,000 + not 1,000 sorry i posed earlier on this date and needed to clarify my price
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Penguin has called our family emergency phone number three times a day for two weeks. This phone number is never given out or used for any reason apart from medical emergencies. After six requests,... More

Penguin has called our family emergency phone number three times a day for two weeks. This phone number is never given out or used for any reason apart from medical emergencies. After six requests, Penguin refuses to stop calling at times such as 6am. Penguin ignores the donotcall registry and ftc complaints. We must now involve the WA state attorney general to stop the calls.
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I bought my windows back when they were Statewide and had my windows replaced 4 times yes i said replaced 4 times and on the fith time they came and just sealed around the glass a very bad job I... More

I bought my windows back when they were Statewide and had my windows replaced 4 times yes i said replaced 4 times and on the fith time they came and just sealed around the glass a very bad job I must say because they said it was the window companies fault i paid 1000 + for my windows the only thing they did was make 1 payment for my inconvienece .did i metion they are custom so in between waits its about 2 to 3 weeks for the replacements come in everytime i see them at a fair i tell them they look stupid in there penguin outfits and tell all around to beware.Dawn Johnson
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I signed Contract based on presentation. But contract is in collision with presentation: does not have even close warranties they promised, allow them to hire subcontractor. Sales person present BBB... More

I signed Contract based on presentation. But contract is in collision with presentation: does not have even close warranties they promised, allow them to hire subcontractor. Sales person present BBB rating as A, actually it is B. I believe that windows are good quality but I am not buying from dishonest people. When called to inform of canceling sales person was rude.
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Overpriced. High pressure tactics. Tried the old bait & switch where managemer offered 20% to make it look like a "deal". Still way above competitors' price for comparable window. I'd give no stars... More

Overpriced. High pressure tactics. Tried the old bait & switch where managemer offered 20% to make it look like a "deal". Still way above competitors' price for comparable window. I'd give no stars if I could. It's the most unethical company I've ever had the misfortune of dealing with. Stay away!!!
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Read their warranty very carefully!!!! It is not the same in writing as they lead you to believe. The glass and screens will be replaced BY YOU. After they give you new glass or screen you need to... More

Read their warranty very carefully!!!! It is not the same in writing as they lead you to believe. The glass and screens will be replaced BY YOU. After they give you new glass or screen you need to figure out how to take the window frame apart and install the new glass. It is also not coveres for missuse or bad installation as they tell you. Beleive your own eyes and read the warranty very carefully and you will see. By the way, I left penguin windows after two weeks because I could not endorse their sales tactics.
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I have looked at the Penguin Window reviews and looked at reviews of many of the competitors. The Penguin Window reviews are all negative as a result of the sales person, not the product. When I... More

I have looked at the Penguin Window reviews and looked at reviews of many of the competitors. The Penguin Window reviews are all negative as a result of the sales person, not the product. When I look at other comptetitors reviews, the complaints are about the quality. I would much rather invest in a product that delivers what it promises than one that is going to fail in a years time (or 5, or 10) and not have any warranty to back it up. Can anyone that gave a negative comment say where they ended up getting windows from and how satisfied (or unsatisfied) they are? We are in dire need of new windows. Ours are aluminum framed and are horrible. We have to do something. We are looking at a long term investment, not one to get us ready to sell. We are looking at Penguin, have been through the sales pitch, and are ready to buy. I just can't find any good reason why not to.
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