son, don't you ever touch is cups, he will give you one amazing lecture he said, first why did you touch my cups i was like sorry, then he said, you might have H1N1 flu, i was like sorry, then he... More

son, don't you ever touch is cups, he will give you one amazing lecture he said, first why did you touch my cups i was like sorry, then he said, you might have H1N1 flu, i was like sorry, then he said, keep it back, ( i was like if i have H1N1 i will just pay for it and buy it), he said, ok, i asked how much, he said 10 cents he is one crazy nut, thank god i was not standing in his restaurants afterwards haha but it was amazing experience, funny guy, pure soup n*** from west coast Pros: nothing Cons: owner is soup naz***
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The Gelato here is amazing. They have everything imaginable. I love the mango and fruit flavors. They are open late which is nice but I have realized that they close early sometimes which I do... More

The Gelato here is amazing. They have everything imaginable. I love the mango and fruit flavors. They are open late which is nice but I have realized that they close early sometimes which I do not like.
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Though the ice cream is good,the customer service is terrible. The owner basically ignores the long line of customers,chats with one of his employees and refuses to help out even though one store... More

Though the ice cream is good,the customer service is terrible. The owner basically ignores the long line of customers,chats with one of his employees and refuses to help out even though one store employee is running around doing his best to help customers out. When asked for help since the line is now outside the door,the owner basically asks you to leave. That's his way of solving the problem the waiting customer problem ! The owner ( an older gentleman with a strong accent ) despearately needs training in customer service by the Gelato Franchisor corporation. I for one,will never visit the place again. Luckily,for the rest of us,a Yoguberry store is opening across the street ! Cons: lousy customer service
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While visiting Bay area for summer break my family and I passed through down town Mtn.View since we heard that it is a lively and fun place to visit. We happened to stop by gelato classico for some... More

While visiting Bay area for summer break my family and I passed through down town Mtn.View since we heard that it is a lively and fun place to visit. We happened to stop by gelato classico for some ice cream. There was a long line and actually, that?s what got our attention at the first place. Believe me, the line was worth the wait. The gelato was extremely delicious, and I recommend tasting few since there are so many good flavors. Although the line was long the service was fairly quick. The smile on the gentleman that was serving us was as refreshing as the gelato itself and he was very patient with us, and he let us taste few samples before we got our gelato. Anyone who loves good gelato should at least visit this place once. I know I?m going back to gelato classico on my next visit to enjoy a great gelato in a wonderful location. Pros: great gelato and friendly service
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While we paid at the counter, the owner just put the change on the counter in a very rude way that made us feel we were back to the darkest era in history: we became the most humble peasants... More

While we paid at the counter, the owner just put the change on the counter in a very rude way that made us feel we were back to the darkest era in history: we became the most humble peasants begging for his mercy! What a ridiculous scene in 21 century. I suggest the owner take some lessons if he doesn't know how to serve or just hire someone who can serve instead of himself. And what a shame that the best of 2006 from Voice is still hanging in the store! Cons: The service attitude ruttened everything
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I had the most horrible experience in my life at this place. My wife and I went for some gelatos. As usual, the line was long. We waited it out and we ordered separate cups. We came across a coupon... More

I had the most horrible experience in my life at this place. My wife and I went for some gelatos. As usual, the line was long. We waited it out and we ordered separate cups. We came across a coupon lately, so I presented the coupon and told him that I had the coupon before he punched in the numbers at the register. He ignored what I said (and I said in a clearly audible voice) and punched in the numbers. Then right after the punching, he looked at me and told me "You showed me the coupon too late and screwed up the machine!" What? Late? Screw up? I was shocked, but I did not want to ruin a good night out with my wife. So, I told him that I would pay in full this time and maybe use the coupon next time. He was very much fixated on the fact that I showed him the coupon too late. I repeated myself. Still, he accused me of showing the coupon late and that I screwed up the total. I had to say something at this point, so I told him that I clearly showed and said that I had a coupon. He then shouted at me "No, that's not going to work! You get out of the store! Get out of the store!" and threw the coupon at me. What is his problem? I told him that he should not treat a customer in such a manner. His voice grew louder and more agitated "I don't want you to come back to the store! Get out of the store! I will call the police!" At this moment, I was thinking of the soup n*** episode in the Seinfeld series. I told him to please call the police, but he never got close to the phone. I told him that I'd rather pay for the gelatos. He shouted "You want to pay, so then pay!" He took my 20 dollar bill and threw the change at me and repeated that I should leave. I think he needs an anger management or customers relationship class. For those attempting to use a coupon, be aware and let it be known that you have been chosen to carry the coupon as soon as you step in the store. As for me, I will not go to the place anymore other than maybe tip him for the classes he desperately needs. Cons: The owner and his problems.
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On September, 23 around 5pm my son and I walked into the store to order ice cream for him and milk shake for me. The nice shop assistant helped with ice cream, but when I ordered milk shake another... More

On September, 23 around 5pm my son and I walked into the store to order ice cream for him and milk shake for me. The nice shop assistant helped with ice cream, but when I ordered milk shake another assistant(looks like the owner) came in and started to teach the first how to make milk shake. After waiting some time (my son was already outside with his dad waiting for me) I decided to pay only for ice cream. So I paid and left the store. Immediately after that the manager came out from the store and yelled on me "Never come to my place, because you embarrass me in front of my student". He was screaming in front of my son, my husband and people on the street which is awful and so boorishness so at that moment I was absolutely speechless and frustrated. Also I want to mention that the chairs outside the store were locked by some metal wire, so people cannot sit normally. How this place could be a winner during several years in ice cream business and service?!
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A nice little taste of Italy. I have come here not once because it is so well located right in the middle of everything. My family and I sometimes walk along Castro to find a yummy restaurant to eat... More

A nice little taste of Italy. I have come here not once because it is so well located right in the middle of everything. My family and I sometimes walk along Castro to find a yummy restaurant to eat at and then we sometimes go here for dessert. Its just a regular little ice cream place complete with tubs, cones, and well...ice cream. But whenever I go here I kind of feel guitly because gelato has like double the sugar and calories of regular ice cream. But its just so good! Prices are a bit higher than regular ice cream but not too bad.
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