I am extremely disappointed in the treatment I received at your one of your hotels. The Crest view in Mountain View, CA. I booked reservations months in advance with the Crest view in... More

I am extremely disappointed in the treatment I received at your one of your hotels. The Crest view in Mountain View, CA. I booked reservations months in advance with the Crest view in Mountain View, CA. I had stayed there previous times and had no problems at all. The staff was excellent, and the food was terrific. This last time however was not the same. They apparently made some changes. When I checked in I confirmed my reservation dates, and when I would be checking out. Then again on the Friday before we were kicked out of the hotel my bank card wasn't working, and I was called to the desk to verify my information and again to verify my reservation check out date. Three times I verified my departure date with the front desk, and I was kicked out prior to my departure date because they overbooked!! That's cr@p. They overbooked and were told that they needed to rent the room to someone who was going to pay full price not the hospital rate. My 8 year old son had major surgery on his head, we were from out of state, and had no where to go, and your hotel kicked us out to rent the room for a higher price. I have no respect for you or your hotel chain what so ever. I feel I have been ripped off for even staying there. I am completely dissatisfied with my stay at the Crest view. You left me and my children homeless in California. The manager at the hotel doesn't have the Time of day to take care of such unpleasntries on his own but had the girl from the front desk do this who I might add was not the least bit understanding in the matter she was in fact quite smug about it. And why is it that I confirm my check out date three times with three different people and its suddenly changed???? Thanks for the 100% satisfaction .. Ya I want a 100% refund!
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Inexpensive, clean, quiet, excellent value and location. I would definitely stay there again. I liked it better than the Cupertino Inn or Courtyard by Marriot.

Inexpensive, clean, quiet, excellent value and location. I would definitely stay there again. I liked it better than the Cupertino Inn or Courtyard by Marriot.
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