I had my hair done by Sabrina and she did a terrible job. I asked for kate hudson and got a muddy blond. When I called and complained they said I could come back in, but ended up only making it... More

I had my hair done by Sabrina and she did a terrible job. I asked for kate hudson and got a muddy blond. When I called and complained they said I could come back in, but ended up only making it minorly better and not even offering to fix it further or have me come back in a week or so to fix it. Furthermore, they charged me for the product used when I came back. If I have ever been unhappy in the past, the salons I have gone to have fixed it FOR FREE. Sabrina told me she thought she did a good job even though I didn't like it and although she was very sweet, she doesn't seem to know that if the client is happy, the stylist didn't do a good job. I'm truly disappointed in this experience. And it is not even cheap! The manager was there the entire time and didn't even apologize or ask what she could do.
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This is a state of the art hair salon and the people working their have a good understanding what they are doing. The service is good an no waiting time with a reservation. Additional to a hair cut... More

This is a state of the art hair salon and the people working their have a good understanding what they are doing. The service is good an no waiting time with a reservation. Additional to a hair cut they offer manicure, pedicure and facial treatment.
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This first rate salon has a great atmosphere and friendly service. The salon is upbeat and stylish. It's a fun and upbeat place to be. The service is superb. Excellent location in downtown Mountain... More

This first rate salon has a great atmosphere and friendly service. The salon is upbeat and stylish. It's a fun and upbeat place to be. The service is superb. Excellent location in downtown Mountain View. PROS: Excellent Service, Great Styles, Convenient Location CONS:
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Susan has been doing my nails for over 7 years now. She is a fun person and her staff is great. I ghihly recommend Susan as she accomodates her clients needs. One of her staff, Tammy, does... More

Susan has been doing my nails for over 7 years now. She is a fun person and her staff is great. I ghihly recommend Susan as she accomodates her clients needs. One of her staff, Tammy, does excellent pedicures. PROS: Great staff, highly trained, and clean CONS: Small area of the overall salon
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