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I had one of the worst customer service experience from this dealership. I called Friday evening for a car and after price and other details, i was promised by dealer to hold/reserve my car to pick... More
I had one of the worst customer service experience from this dealership. I called Friday evening for a car and after price and other details, i was promised by dealer to hold/reserve my car to pick up on sunday since it was more than 200 miles drive for me. On saturday evening, when i called to check what i needed to bring for paperwork, i was told that the car has been sold to someone else that morning. They said that reserve/hold has no meaning and whoever comes with cash fast, gets the car. I was not even notified and felt cheated and the sales rep/managers were rude and highly unprofessional (i even heard them laughing on the phone over the matter)
Stay away from this dealer!!
Pros: none
Cons: unprofessional and rude
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I purchased two vehicles from Ford of Montebello at the same time and received a great deal and the service I was given could'nt have been any better. My sales person Melvin Barrientos, was very... More
I purchased two vehicles from Ford of Montebello at the same time and received a great deal and the service I was given could'nt have been any better. My sales person Melvin Barrientos, was very knowledgeable, additionally, he goes to school full-time and sales cars part time and made me feel like he wasnt like other salesman who just want to make as much money from you and get you out of there, he spoke with my kids politely and inform them about school decisions(he's going to school to be a conselor) which I thought was very unique. Overall the sales experience was great compared to my other purchases. The finance was were you just have to be careful, however, if you are looking at this website. I'm sure you are aware.
Pros: Not your everyday salesman
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I purchase a used suv from Ford of Montebello 3 months ago. My transaction was fairly simple I (a woman) went in there with my two kids who were welcomed and invited into the kiddie room while I... More
I purchase a used suv from Ford of Montebello 3 months ago. My transaction was fairly simple I (a woman) went in there with my two kids who were welcomed and invited into the kiddie room while I negotiated the terms of the deal. They stayed within my budget. I didn't feel like I was being taken advantage of because I am female, I educated myself on the terms of the contract & going price of the Suv. I did deal with some pleasant sales works that when I call still remember me. Rudy ( my salesman) has been a pleasure to deal with. He is young, experianced , and very motivated. I walked out with a very well equipped SUV including a dvd player, 6 cd player, alarm system, & some other extras included in the original price stated on the internet. I believe I got a good deal , or maybe they just wanted me out because my kids were running around crazy : )
Pros: Great kids room
Cons: too many black cars, need salewomen added to their crew
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Dishonorable Sales Staff!! I went to Ford of Montebello negotiated the price of a car, went in the next day and they jacked up the price $1000.The sales manger said that it was illegal for them to... More
Dishonorable Sales Staff!! I went to Ford of Montebello negotiated the price of a car, went in the next day and they jacked up the price $1000.The sales manger said that it was illegal for them to sell the car for less than the advertised price! Even though all "HIS" agents were telling us not to worry they can work with the sticker. Why All the LIES???? Knowing full well that my son needed the car for school and work, We were over a barrel. a day that should have been a joyous day was anything but. I felt like my family and I were prison violated by this car dealer. I will never give the FORD of Montebello a chance to "Violate" anyone else I come in contact with. I GOT violated at FORD of MONTEBELLO will the slogan I use from now until the end of days. If you go to FORD of MONTEBELLO, Please BEWARE!! Another disrespected customer (Who will shop elsewhere
from know on) Thanks
Pros: they can only violate you once
Cons: they will do it to others!!!!!!!!
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Quick, easy, convenient. Going through the internet department made buying my car, satisfying. Melvin was honest and gave me all the information needed over the phone so I can come in and finish... More
Quick, easy, convenient. Going through the internet department made buying my car, satisfying. Melvin was honest and gave me all the information needed over the phone so I can come in and finish quickly.
Pros: going through internet makes it quick, easy, and less stressful ask for melvin
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Dishonorable Sales Staff!!!!!! I went to FOM negotiated the price of a car, went in the next day and they jacked up the price $1ooo.The sales manger said that it was illegal for them to sell the car... More
Dishonorable Sales Staff!!!!!! I went to FOM negotiated the price of a car, went in the next day and they jacked up the price $1ooo.The sales manger said that it was illegal for them to sell the car for less than the advertised price! Even though all "HIS" agents were telling us not to worry they can work with the sticker. Why All the LIES???? Knowing full well that my son needed the car for school and work, We were over a barrel. a day that should have been a joyous day was anything but. I felt like my family and I were violated by this car dealer. I will never give the FORD of MONTEBELLO a chance to "Violate" anyone else I come in contact with. I GOT S****D at FORD of MONTEBELLO will the slogan I use from now until the end of days. If you go to FORD of MONTEBELLO, Please BEWARE!! Another disrespected customer (Who will shop puente Hills Auto Center from know on) Thx.
Pros: none
Cons: experience, Stick to toyota.
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Dishonorable Sales Staff!! I went to Ford of Montebello negotiated the price of a car, went in the next day and they jacked up the price $1000.The sales manger said that it was illegal for them to... More
Dishonorable Sales Staff!! I went to Ford of Montebello negotiated the price of a car, went in the next day and they jacked up the price $1000.The sales manger said that it was illegal for them to sell the car for less than the advertised price! Even though all HIS agents were telling us not to worry they can work with the sticker. Why All the LIES???? Knowing full well that my son needed the car for school and work, We were over a barrel. a day that should have been a joyous day was anything but. I felt like my family and I were raped by this car dealer. I will never give the FORD of Montebello a chance to Violate anyone else I come in contact with. I GOT S****D at FORD of MONTEBELLO will the slogan I use from now until the end of days. If you go to FORD of MONTEBELLO, Please BEWARE!! Another disrespected customer (Who will shop Puente Hills Auto Center from know on) Thanks.
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I will not mention specifics and/or incidents but I do not have enough fingers to count how many issues my family and I have had at this place. Not only do I have to bring my new vehicle for service... More
I will not mention specifics and/or incidents but I do not have enough fingers to count how many issues my family and I have had at this place. Not only do I have to bring my new vehicle for service but they have no explantion on why their vehicles are breaking down weeks after their purchase. My radio doesnt work, the radiator, tires, seats not coming down. The list goes on and on.
I have been to this dealership several times. The service dept. is great besides that everyone there is so unpleasant. I have purchased not 1 but 2 vehicles there. I also send my brother as a referal and he purchased his car there. Well never again. I wont mention names but they are pushy. Sales people usually are, BUT... I received calls from them all the time. And when I would return their calls and the receptionist connected me with who I asked for several employees would answer their phone with "WHO'S THIS"... When I would mention to them that I was returning their call. They would say "So what do you want?" . I have complained to the managers and sadly they had the same attitude. I know that once you purchase your car you are out. But if they where at least be pleasant. I will never purchase from them or referal anyone else.
Pros: Not sure there are any.
Cons: Poor Customer Service.
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I went there to buy my last car. The salesmen were very pushy and kinda rude. They wanted me to make up my mind rightaway and hurry up and make the sale. The service center also made me have work on... More
I went there to buy my last car. The salesmen were very pushy and kinda rude. They wanted me to make up my mind rightaway and hurry up and make the sale. The service center also made me have work on my car I really didn't need. I guess because I am a woman they decided to make me get all this stuff done on my car. My husband yelled at me when I got home and said 80% of the items done on my car was not necessary.
PROS: Nice Cars
CONS: Pushy sales and service people
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