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I brought my car into Autopia and had the best experience ever. Being a woman, I don't know much about cars, all I know I was frustrated with my car and the constant noise it was making. Not only... More
I brought my car into Autopia and had the best experience ever. Being a woman, I don't know much about cars, all I know I was frustrated with my car and the constant noise it was making. Not only did they fix the problem along with some other issues it was having, with my consent of course, they did a spectacular job of detailing my car! Thank you guys! I would highly recommend Autopia to anyone especially women!
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My 19 year old daughter has brought her car to Autopia twice. I was relieved because they took the time to explain everything to her AND they called me before they did anything because they knew... More
My 19 year old daughter has brought her car to Autopia twice. I was relieved because they took the time to explain everything to her AND they called me before they did anything because they knew Mom was paying for the repairs! They did a great job and I appreciate their respect.
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I brought my car in for a oil change for the 21.95 special. They told me that my water pump was leaking onto my timing belt, among many more things with a estimate of almost $2000. They told me... More
I brought my car in for a oil change for the 21.95 special. They told me that my water pump was leaking onto my timing belt, among many more things with a estimate of almost $2000. They told me that it was so severe that I shouldn't even drive it to work (5 miles away), and that I needed to fix it immediately. My car is under warranty at VW, so I brought it there. They told me nothing was wrong with it.
So, I got paranoid that either a: autopia was trying to rip me off or b: vw didn't want to cover any damage cause my car was under warranty.
So, I brought it to a mechanic with a good reputation and he told me nothing was wrong with it! That 21. 95 oil change cost me $200 because I had to bring it into two other places to have them look at my 'severe car problems'.
The thing is, they talked to me very nicely, and explained 'what was wrong with my car' to me. They got voted #1 by Women's Press which makes me sad. Yes, they talk to women nicely, but they LIE!
Pros: cheap oil change, the front desk staff is very nice
Cons: they will try to rip you off
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Work seems reasonable but the pressure to do additional work boarders on dishonest. I had an idle air control valve replaced on my Honda Accord. Part cost was reasonable, can not vouch for labor.... More
Work seems reasonable but the pressure to do additional work boarders on dishonest. I had an idle air control valve replaced on my Honda Accord. Part cost was reasonable, can not vouch for labor. But they recommended 17 additional things they said needed fixing including a new timing belt. Total additional cost would have been in the thousands. I told them I just had a the timing belt done at the dealership. I just moved from CA where the car has been serviced since new at the dealer. They recommended two more times I replace the timing belt and other suggested work and then wrote it on my bill with the other 16 recommendations, many of which I had had recently done by a dealership that I trust with 9 years of experience. Autopia's sales tactics in my opinion boarder on dishonest. I will find a shop I can trust to work with me and only recommend things that are needed. Unless you are savy enough to never be fooled I would not recommend this place.
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We had a fuel pressure regulator replaced.
The customer service was great, but they charged us 350 dollars.
We called around and all other shops were charging max of 250.
We felt really ripped... More
We had a fuel pressure regulator replaced.
The customer service was great, but they charged us 350 dollars.
We called around and all other shops were charging max of 250.
We felt really ripped off, and called to complain. Surprisingly, they were extremely helpful and immediately offered to cover the difference. They were very eager to help. While the prices may be a bit higher than other shops, you know you have qualified and skilled mechanics working on your vehicle. In addition you recieve quality parts with warranty.
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I had to look up autopias phone number again, as lost it, and don't understand how they could have negative reviews. I have been a loyal customer of autopia in uptown for a couple of years now. I... More
I had to look up autopias phone number again, as lost it, and don't understand how they could have negative reviews. I have been a loyal customer of autopia in uptown for a couple of years now. I initially came in with one of their 21.95 oil change coupons, and had such a good experience that i have kept coming back. The staff is extremely friendly and knowledgeable, my car always comes back fixed right and washed. I would definitely recommend this shop, especially to someone who like me doesn't know a lot about cars, they always take the time to explain what needs to be done in a way I can understand instead of telling me a lot of technical jargon that goes right over my head. i had used a couple of other shops in the area in the past, and either got a surprise bill when I came to pick up my car, or left without an understanding of what was done to my vehicle.this has never happened to me at autopia. Of all my car repair experiances, autopia has been the best!
Pros: Friendly service, free ride to work, car fixed right and washed!
Cons: none so far
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I have used this shop for years on several of my vehichles. I have always been pleased with the service and knowledge that staff provide. I would recommend their service to anyone in need of... More
I have used this shop for years on several of my vehichles. I have always been pleased with the service and knowledge that staff provide. I would recommend their service to anyone in need of quality work.
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Talk about persistence, these guys make it an art to up-sell. Most of their business must be from the additional sales they get. Nice showroom. The guys are very polite and understanding, but... More
Talk about persistence, these guys make it an art to up-sell. Most of their business must be from the additional sales they get. Nice showroom. The guys are very polite and understanding, but OMG!,do they hit you up for additional sales. I spoke with one of the people that work there and was told that even though they advertise certified technicians, none of them have a current certificate. Good work done there, but just be prepared to have a second line of credit to pay for the additional sales.
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I found this comapny in the Better Business Bearu On-line site. I like to have a recouse if the business does not meet my expectations. I have a 2000 Ford Explorer. Now I am somewhat versed in... More
I found this comapny in the Better Business Bearu On-line site. I like to have a recouse if the business does not meet my expectations. I have a 2000 Ford Explorer. Now I am somewhat versed in engines, but i wasn't going to let them know that.
I called them and spoke with Mike. He told me they could tow it in, and get it look at as early as the next morning (understand this was 3 PM when i called). They picked it up that night. I got a call from Mike the next morning. He descibed the issue, and I played dumb. He actually took the time to describe it. Not to mention he offered to show me the problem! I authorized the repairs (yes a little spendy at $955.00 but not much more than other shops) and they got underway.
They got my car done by the next mid-day. Mike was great with follow-up and communcation. I was able to pay over the phone via credit card, and picked it up later in the evening. It ran great, the car was clean, and a detailed invoice was on my seat.
SUMMARY: You might pay a little more to have Autopia fix your car. However, if you have ever had auto repairs before you know you get what you pay for. Mike and his team really did well on my SUV.
Pros: Great service, fast, and good communication
Cons: Price is a little high, but you get what you pay for.
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i went to autopia once for a oil change because i had a coupon. they were nice, but it took longer than usual and they tried to sell me more than i needed. i was also annoyed because even though... More
i went to autopia once for a oil change because i had a coupon. they were nice, but it took longer than usual and they tried to sell me more than i needed. i was also annoyed because even though they promised to vacuum and wash my car, they only did a crappy wash job and no vacuum. they also didn't top off my fluids-- i checked!
a second time, i called autopia for a quote on a timing belt replacement-- it hadn't broken, i was just over the 100,000 mile mark. the guy told me it would cost $900-$1100! when i told him i knew it shouldn't cost that much, he gave me an extended speech loaded with jargon about how they have to go in and make other repairs, he'd rather quote me the high price and then change less, blah blah. i only contacted them for a quote because i had a 35% off labor coupon, but i understand they give you trouble about coupons.
if you want the most trustworthy mechanic in town, go to Electra Tune on Lake St.-- i promise you they will never over charge you and they are genuinely GOOD people.
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