I have been a Kind Optical customer for four years. Danielle, JoAnne, and Dr. Merkel have provided nothing but first class service. They are polite, helpful, and knowledgeable.

I have been a Kind Optical customer for four years. Danielle, JoAnne, and Dr. Merkel have provided nothing but first class service. They are polite, helpful, and knowledgeable.
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I had purchased my sons glasses from kind optical and the staff was extremley helpful with picking out something durable since he is really rough. We never needed any adjustments until he had broken... More

I had purchased my sons glasses from kind optical and the staff was extremley helpful with picking out something durable since he is really rough. We never needed any adjustments until he had broken them playing football. I had taken them in to see what could be done. The glasses were unrepairable. The office manager had told me not to worry about it and she would replace them at no charge. I was extremely greatful. I really could not afford to buy him new glasses. My son enjoys going into the office to visit with the staff. I would highly recommend this office to everyone especially if you have kids. You will not find another office that is this helpful and kind.
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I was extremely unhappy with the service I received at Kind Optical from the very beginning. The personnel is not very friendly and the doctor is even worse. I was most unhappy with my contact... More

I was extremely unhappy with the service I received at Kind Optical from the very beginning. The personnel is not very friendly and the doctor is even worse. I was most unhappy with my contact lens fitting/exam. The doctor basically insisted that I start using a new type of contact, despite the fact that the contacts I had been using for over 3 years were working just fine for me. Of course, the new contacts are much more expensive than the ones I used in the past, and at Kind Optical the price is much higher than anywhere else. I chose to buy the contacts elsewhere and less than a month later, I am having issues with the contacts popping out of my eyes. So, I called Kind Optical to ask if they could change my prescription so I could begin using the contacts that I previously used, again. They told me that I would need to pay for another contact exam. They also told me that I was probably having problems with the contacts because I didn't purchase them from their office, so they may not be as high of quality. They have an excuse for everything! I will never go back and woldn't recommend this place to anybody.
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