I only go to one spa, so I am accustomed to that level of service. I just assumed that all spas carried that level of excellance. Spa Roma definitely proved me wrong. It was three of us ladies... More

I only go to one spa, so I am accustomed to that level of service. I just assumed that all spas carried that level of excellance. Spa Roma definitely proved me wrong. It was three of us ladies that went for the purpose of celebrating a birthday. Upon arrival, we were not greeted with any water or tea. Two of the ladies were escorted away. One went to the changing room (which by the way, there is only one, for whoever to share and had dried up orange drink in splatters on the back of the door), and the other straight to the massage room. So basically the one getting a massage had to put her clothes on the floor in the corner of the room. Finally after a period of waiting, my pedicurist came out and apologized that noone took care of me and requested I change into a robe. So now Im in a robe and being led to the nail room. However, that room you had to go back out into the public entrance (I think this is in the lower level of an apt building or business office). So me in a robe in public hallways. Not comfortable. The pedicure went fine-no complaints. Then I go for my facial. The aestetician leaves the room for me to get on the table. As I pull back the blankets, why was there a very noticable tear in the sheet?? WT..?!?! So the lady comes back in and she proceeds. Without even asking my signature scent she just grabs whatever oil to massage into my face. NO! NO! NO! thats not hows its done!! i had to stop her and tell her I do not like that scent and please grab another. She then proceeds. Now the products they use are Dermalogica, which Im sure is professional, but stinks like rubber, and citrus(which stinks on me)and hair oil. Im trying to relax through it and make the most of it, but then I hear "aint no sunshine when shes gone" I ask the attendant where is that music coming from. Why did she tell me that the music is the spa music coming from all of their speakers. Seriuosly?!? Are we supposed to have a sing along? If I was just ending a relationship, would that be soothing music? Uh..NO! So finally when its done, I ask the other two women in my party, what their experience was like. The first massage person said the massage guy kept walking away to drink his coffee. Can we say unsanitary??? Can we say not good to break contact while massaging??Or how about YUCK!! to the nasty stank coffee breath!! The third woman didnt have too much to say but agreed about the facial products. So to this day, I will go with what I know and claim my stakes as a "Neroli" girl. Sorry Spa Roma-ya did it to yourself. Pros: nice pedicure Cons: everything else
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I love going to different Spas, and when a friend and I wanted to get facials for the holidays, we thought we'd schedule them in November just to be safe! When the date came, we went to Spa Roma... More

I love going to different Spas, and when a friend and I wanted to get facials for the holidays, we thought we'd schedule them in November just to be safe! When the date came, we went to Spa Roma and they had no appointment for us and no available appointments until after the holidays as their services are not on a set schedule I guess. One person said it was a "shady" place....I couldn't agree more! Pros: nice waiting area Cons: CUSTOMER SERVICE
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I received a body treatment recently at Spa Roma, and I absolutely loved it. The vichy shower was amazing; having all those jets blast away your stress! My therapist was really nice, and I'll... More

I received a body treatment recently at Spa Roma, and I absolutely loved it. The vichy shower was amazing; having all those jets blast away your stress! My therapist was really nice, and I'll definitely be going back!
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I had a wonderful facial and massage. It was a surprise gift from my boyfriend; I had never thought to try this spa out. Now I'll be coming here for all my future appointments!

I had a wonderful facial and massage. It was a surprise gift from my boyfriend; I had never thought to try this spa out. Now I'll be coming here for all my future appointments!
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Brenda offers a professional pedicure that is both relaxing and expert! As a returning customer, now that Spa Roma has moved to 1924 North Farwell, I have found no other pedicure to compare. The... More

Brenda offers a professional pedicure that is both relaxing and expert! As a returning customer, now that Spa Roma has moved to 1924 North Farwell, I have found no other pedicure to compare. The signature pedicure lasts for weeks longer than others and the paraffin mask is a soothing experience for sore feet. Pros: ambience, parking, service
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I had an appt for both massage and manicure. The massage itself was pretty good, but the manicure I could have done myself if I had time and it would have probably looked as good. It is a very... More

I had an appt for both massage and manicure. The massage itself was pretty good, but the manicure I could have done myself if I had time and it would have probably looked as good. It is a very awkwardly set up business and seems very disorganized. I am not sure each employee communicates with the next as they seemed very unaware of what and when my services were. The nail tech was very rude. At one point I was told by my massage therapist to pick out a nail color and the nail tech asked me what I was doing in there. Then made another rude comment on my way out of the room where I went to sit in the waiting area, or presumed it was the waiting area as there was no one there to direct me. Overall it was very disappointing. I actually went as a gift from my husband as it was rated best spa last year, but I am guessing they may have been the only business that was rated, because I am not sure how it could have beat our other spas that I have been to.
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this is the shadyiest place i've ever stepped foot into. They are terrible with scheduling and customer service They are also really rude and do not answer questions. Overall a terrible spa, don't... More

this is the shadyiest place i've ever stepped foot into. They are terrible with scheduling and customer service They are also really rude and do not answer questions. Overall a terrible spa, don't go there. Pros: BAh Cons: bad
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This is a low place, the owner is very intimidating and very unprofessional all over. The customer service is bad from scheduling, down to just basically horrible. I also heard that if you get... More

This is a low place, the owner is very intimidating and very unprofessional all over. The customer service is bad from scheduling, down to just basically horrible. I also heard that if you get hired there they won't pay you. would never go there again.
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This place has GONE DOWN THE DRAIN! i heard it was nice but i guess things can change! Don't bother going here, It was like NO ONE worked there! Pros: same prices as other places Cons: bad... More

This place has GONE DOWN THE DRAIN! i heard it was nice but i guess things can change! Don't bother going here, It was like NO ONE worked there! Pros: same prices as other places Cons: bad all over
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I am a frequent spa-goer, and have visited many top Milwaukee-area spas. It was not my first visit to Spa Roma, but it is definitely the last. Spa Roma's new East side location has several glaring... More

I am a frequent spa-goer, and have visited many top Milwaukee-area spas. It was not my first visit to Spa Roma, but it is definitely the last. Spa Roma's new East side location has several glaring flaws, the first of which is the customer service. Be warned that you may be required to walk through a public atrium in a bathrobe as passers-by gape through street level windows, an uncomfortable experience I endured while the management failed repeatedly to rectify glaring problems. Scheduling my appointment was the beginning of the headache, as the spa even asked me to change my services to work better with the spa's schedule. After changing my clothes in cramped quarters, a nail technician barked orders to me to hurry along because there were other appointments! Although my spa service was fantastic (I had a facial), my nail service was interrupted by faulty equipment that caused the technician to constantly stop and find help with the defective chair, and meanwhile, barely communicating with me at all. There were multiple cords painfully disguised by screens and draping all around the nail suite, with messy equipment pushed into corners. The restrooms were extremely ill-equipped, uncomfortable and cold, and during services, I was able to overhear conversations among other spa-goers. Again, the lounge windows faced the street, where any pedestrian could peer in. Furthermore, I was met with surprise fees at the close of my spa experience, a day that left me more stressed than when I entered. Rather than address my concerns, the manager simply walked away in apparent disregard for my valid complaints, leaving the receptionist to charge me the exorbitant rate. Although Spa Roma has been well-reviewed in the past, the spa?s disorganization and poor customer service detracts from the outstanding work of particular aestheticians. There are many other spas in the city that could surely provide a better overall experience.
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