I ordered some specialized products to make candies, brittles, and gelee for my boyfriend's birthday. The order was missing an item, the customer service at Kitchen Krafts was awful, and the order took forever to arrive.
As part of a promotion I was supposed to receive some cupcake decorative items. This promotion was actually why I had chosen to order from Kitchen Krafts instead of one of their many other competitors. These items were not included in the package, and when I contacted customer service they were exceedingly rude and unhelpful. Needless to say they didn't fix the problem (or even try to really).
Additionally, my order took forever to arrive, and didn't get here until almost a week after his birthday. For some reason, the package spent a almost a week about a 1 hour drive from my home, and their shipper didn't publish an expected ship date until the last minute (which would have been helpful for planning purposes) and when they finally did publish an expected arrival date, it was inaccurate. Admittedly, the shipping problems may not be completely within Kitchen Kraft's control. However, to make missing my boyfriend's birthday even more aggravating, Kitchen Krafts sent me an email asking me to review their products 4 days before the order even arrived.
The whole experience was pretty frustrating, and I will be ordering my cooking supplies from someone else from now on.