"The Service staff, as has always been the case, does a superb job servicing/repairin our two Jetta TDI's. We will be continuing to bring our cars to Jim Ellis even though we live in SC. Thank-you... More

"The Service staff, as has always been the case, does a superb job servicing/repairin our two Jetta TDI's. We will be continuing to bring our cars to Jim Ellis even though we live in SC. Thank-you for being excellent at what you do! Peter/Linda Novak"
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"I always enjoy the service I receive from Jim Ellis Volkswagen. The staff is friendly and the customer service is great!--Tracee Howard" Pros: Excellent Customer Service Cons: n/a

"I always enjoy the service I receive from Jim Ellis Volkswagen. The staff is friendly and the customer service is great!--Tracee Howard" Pros: Excellent Customer Service Cons: n/a
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Second purchase from Jim Ellis in 3 years, driven by positive experience in both buying and servicing department, but most importantly being treated as members of family. Both times we got expected... More

Second purchase from Jim Ellis in 3 years, driven by positive experience in both buying and servicing department, but most importantly being treated as members of family. Both times we got expected trade-in value and competitive price for new vehicle purchased. We highly recommend Mr. Thom Holmes who will ensure that your buying experience is relaxed, and pressure-free. Alongside, Service department will ensure that Jim Ellis becomes your car's home away from home and that you become a repeat customer for times to come. Thank you Thom, and see you next year with our next car purchase! Pros: Great Buying Experience, Quality Service Cons: none
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Home away from Home People write their reviews for different reasons and with different agendas. I can attest to our second purchase in two and a half years from Jim Ellis Volkswagen. When we came... More

Home away from Home People write their reviews for different reasons and with different agendas. I can attest to our second purchase in two and a half years from Jim Ellis Volkswagen. When we came to purchase my wife???s first Volkswagen, it was back in 06 and we were treated to the upmost respect and our deal was closed in approximately 2 hours. We got what we wanted, a beautiful Beetle Convertible, with an option package, all bells and whistles. Back then all that interested us was to get wanted car for best possible price and to get most for our somewhat junky 4-year old Honda Passport with minor blemishes and medium miles. You know, when you write these kinds of reviews it???s important to be honest and to honor received respect. In that regard, Thom Holmes worked with us and helped us along the way with understanding of our concerns and educating us along the way about everything we should be aware of. He devoted a lot of time and energy addressing every concern we brought u
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I brought my Jetta at Jim Ellis VW, and I take it there to have most of its service work done as well. The car I got was a great value, but it is costly to have it serviced there. They are good... More

I brought my Jetta at Jim Ellis VW, and I take it there to have most of its service work done as well. The car I got was a great value, but it is costly to have it serviced there. They are good about finding all potential problems with the car, and have been able to nearly accurately guess issues based on my descriptions of problems. They are great to take car of warranty work, and they take great care of my car when I bring it in. It is a good dealership to do business with. I plan on sticking with them when I decide to purchase my next car.
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I took in my 2007 Jetta with 29000 miles on it that I had recently bought because it wasn't shifting smoothly. They to me that it was due to the motor mount that was (partially) broken. They called... More

I took in my 2007 Jetta with 29000 miles on it that I had recently bought because it wasn't shifting smoothly. They to me that it was due to the motor mount that was (partially) broken. They called me and said come and look at it if you want, becasue it won't be covered under warranty. I took a mechanic with me who knew more about cars then me, we both noticed that the partially broken mount was not now completely brokene, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount, I wonder why?! They day I was suppose to pick up my car, they told me my fan wasn't working either and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to my mechanic's shop and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot....I read older reviews on them and I should have followed others advice. They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....Worst service, If you go for problems with your car that are under warranty, they make sure to find pr make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it! Pros: Location Cons: Rude customer rep., liars, clueless technicians, Rip off Management
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Worst service I've ever had. If you go for problems with your car that are under warranty, they make sure to find things that are not covered under warranty or make problems that are not under... More

Worst service I've ever had. If you go for problems with your car that are under warranty, they make sure to find things that are not covered under warranty or make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. My motor mount was partially broken, they broke the whole thing, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount. They day I was suppose to pick up my car, they told me my fan wasn't working and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to another mechanic and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190
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I have bought parts from these guys for years now. They know their parts and what they don't know they are able to find really fast. I have always been pleased with the quality and the prices they... More

I have bought parts from these guys for years now. They know their parts and what they don't know they are able to find really fast. I have always been pleased with the quality and the prices they gave me. I totally recommend them.
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Sorry, meant to review the Peachtree Industrial location...I have not visited this dealership and cannot review it.

Sorry, meant to review the Peachtree Industrial location...I have not visited this dealership and cannot review it.
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Jim Ellis service department are fantastic. They call you back, easy to make appointments, and work on Saturdays (but plan way ahead). They took great care of the car and the are honest and... More

Jim Ellis service department are fantastic. They call you back, easy to make appointments, and work on Saturdays (but plan way ahead). They took great care of the car and the are honest and trustworthy. I wanted mud flaps on my Golf and a lot of folks wanted big money to do a simple thing. Jim Ellis gave us a great deal and offered to put them on, as well. They're close freeway and easty to get to. Pros: Saturday Appts, Knowledgable, Up Front
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