but stay away from this store. The owner who is also the only person working there is crude, grumpy, and has no patience. We went with the kids and while they decided what to have, I thought the... More

but stay away from this store. The owner who is also the only person working there is crude, grumpy, and has no patience. We went with the kids and while they decided what to have, I thought the guy on the other side of the counter was unprofessional just how he spoke to us. If there are more than one Carvel ice cream locations in the city check them out. This one on Santa Monica bl. is a location you can take a pass on.
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This former New Yorker took his Mother to this location for a taste of his youth in Manhattan. What we were greeted with was anything but. The manager who was the only person woking, was absolutely... More

This former New Yorker took his Mother to this location for a taste of his youth in Manhattan. What we were greeted with was anything but. The manager who was the only person woking, was absolutely unbearable. He was Rude, dismissive and just plain miserable. The Ice Cream seemed to be somehow processed in a manner that fluffed up with air or something to take more space in the cones. After, we decided to buy the Flying Saucers and took a package up to the counter to weather through an additional encounter with this disgusting man. There were no prices marked on anything so we had no idea what the item was going to cost. He rang it up and said that will be $10.00 and some change. FOR PREPACKAGED ICE CREAM SANDWICHES. I was in shock. What a scam, they sell this exact product at the supermarket 2 for 2.99. I told this clown to take the Saucers and shuffle himself back to the freezer for a restock. When I returned home, I noticed the high praise from others on this website regarding this place and was absolutely PUZZLED! Then I noticed the reviews were extremely similar in writing style and even the names are the same. Apparently the time this guy should be investing into quality customer service is being devoted to writing his own reviews! Classy! Eh Sam? Steer clear of this dog and pony show, you'll be glad you did. Pros: wallpaper Cons: not what I remembered
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I went to this Carvel on santa monica blvd to buy a valentines cake and some flying saucers , it was excellent!. While there ,I had a vanilla and chocolate soft serve cone rolled in chocolate... More

I went to this Carvel on santa monica blvd to buy a valentines cake and some flying saucers , it was excellent!. While there ,I had a vanilla and chocolate soft serve cone rolled in chocolate crunchies, which was heavenly! It tasted just like I remember.The owner was very helpful, courteous and friendly. All the cakes are made on site, so I strongly recommend if you need a birthday cake, to go to this store. They are the best! I bought a six pack of flying saucers and within minutes they were devoured! They are so good you cant just eat one.
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We were so excited to see a Carvel open down the street since we are from New York and we grew up on the stuff. We went two years ago when it opened an it was disappointing. But I was driving by... More

We were so excited to see a Carvel open down the street since we are from New York and we grew up on the stuff. We went two years ago when it opened an it was disappointing. But I was driving by today and decided to give it another shot. Oh my...what a huge waste of time and money. First - the owner who is also the only person working there is rude, grumpy, and has no patience while you try to decide what you would like to have. But I smiled anyway and order a small chocolate cone w/chocolate crunchies to eat which was tiny, and poufed with air so it tasted like nothing. The choc crunchies (all 3 of them) were old and stale. I also got my husband a large cup of no sugar added vanilla ice cream. When we got it home it was old, chewey, and freezer burned. I also bought a six pack of low fat ice cream sandwhiches (kinda like a flying saucer). They were 9 dollars and tasted old and freezer burned. $16 dollars later I was so disappointed that my childhood favorite has turned in to a poorly run franchise that is a Carvel in name only. I'm told the cakes are still good --- but I'm also told that those come from the factory and are not made on site, which would explain why they are still good. Basically - AVOID THIS CARVEL. I could ignore the grumpy owner if the ice cream was any good, but the bottom line is that iIt is overpriced and the product is terrible. I have a feeling this particular Carvel is not going to be able to stay in business much longer. (and of course, I was the only customer in there...) Pros: Hmmm... Good Parking? Cons: Rude/Grumpy owner, Crummy air poufed soft serve ice cream, overpriced
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This is by far the best ice cream location on the west side. The ice cream is great, the customer service is great, and atmosphere is very appealing. I use Carvel mostly for cakes, and after using... More

This is by far the best ice cream location on the west side. The ice cream is great, the customer service is great, and atmosphere is very appealing. I use Carvel mostly for cakes, and after using MANY other competitors I can guarantee that people will light up every time that they see the Carvel cake box come through the door. You guys just keep on doing what you are doing, Ps-Nice billboard! Pros: Great Customer Service, Staff Really Goes the Extra Mile Cons: No Lactose Free Ice Cream
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The location is perfect. The icecream is so clean and fresh it will melt your tastebuds. Yummy! I loved the taste and choices however I don't think it tops Russell Stovers Candy Store and... More

The location is perfect. The icecream is so clean and fresh it will melt your tastebuds. Yummy! I loved the taste and choices however I don't think it tops Russell Stovers Candy Store and Icecream but since there is not any on the West Coast this is the next best thing. Now this is a guy who knows icecream and is very personable. Pros: Service is the most Outstanding which is a plus in this unruly city of Los Angeles, Icecream is so fresh and tastes so great and low calories, and plenty of parking. Store is immaculately Clean which I love because CA restaurants can be so dirty and hours are great for everyone's schedules. Cons: It is pricey but that is to be expected in CA, there are no chairs too sit and it would be great if there were some Barstools to watch that HD TV Pros: Service, Parking, Selction Cons: Prices, No Seats In Store
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I used to go to cold stone until i found this new ice cream store Carvel. I took my kids there and now Im hooked! I have been there more times than I care to admit. The staff were friendly and... More

I used to go to cold stone until i found this new ice cream store Carvel. I took my kids there and now Im hooked! I have been there more times than I care to admit. The staff were friendly and very accomadating. The ice cream is the best I have ever tasted! The store looks great! I strongly recommend all ice cream lovers to take a stop at santa monica blvd and try this ice cream. My kids now beg me to go to carvel. Pros: good service, friendly atmosphere
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This is what we have been waiting for -The messiah of Ice-Creams! The service was great and the ice cream was even better! Walking distance? I would drive a hundred miles for a Carvel swirled... More

This is what we have been waiting for -The messiah of Ice-Creams! The service was great and the ice cream was even better! Walking distance? I would drive a hundred miles for a Carvel swirled cone - dipped of course! When I stumbled upon the store it was like arriving at Mecca........ That negative review must be from the owners of the future store on Pico....take it for what is it worth....nothing! Pros: Good Parking, Good People, Great Ice Cream
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The ice cream we have been waiting for! I have made multiple personal visits (alright call me an addict or a junkie), and I'm left the sweetest taste in my mouth! The ownership is great, just... More

The ice cream we have been waiting for! I have made multiple personal visits (alright call me an addict or a junkie), and I'm left the sweetest taste in my mouth! The ownership is great, just like the service. Yesterday I showed up with a minivan full of kids and was given better service then we deserved! The orders were correct, the portion sizes were perfect, and the ice cream selections were clearly marked. I can only assume that the negative review was posted by the owners of the future location on Pico. How weak must they be? Pros: Great Service, Good Parking, Great People Cons: NONE
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Brings back great memories from the East Coast! . Creamy delicious soft serve ice cream with all the toppings. The store is spotlessly clean and you get service with a smile. The owner is... More

Brings back great memories from the East Coast! . Creamy delicious soft serve ice cream with all the toppings. The store is spotlessly clean and you get service with a smile. The owner is friendly and accommodating, and he can swirl a picture perfect cone! The hard ice cream is good too, but the brown bonnet is a classic. It's an East Coast favorite and everyone who walked in had the east coast accent. I hope the West Coast will appreciate it just as much. Parking is easy. It would be great if there was seating in the store. Pros: Great ice cream Cons: Not walking distance
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