It all started at the ticket counter with a grumpy and less than helpfull sells person, the tour guides are knowledgeable but strange carnival folk, and the ship condition is dusty. Typical city... More

It all started at the ticket counter with a grumpy and less than helpfull sells person, the tour guides are knowledgeable but strange carnival folk, and the ship condition is dusty. Typical city owned attraction - over priced and under served. There are wonderfull views of the harbor from the ship deck, and ther eis a lot of history to be enjoyed but dont depend on a employee to provide you a satisfying visit. Pros: Wonderfull history Cons: Expensive and they need better workers
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It feels like entering the Titanic. The overwhelming boat is equipped with almost every service one desires while the stylish bar and top deck offer a stunning view of the ocean and Long Beach. My... More

It feels like entering the Titanic. The overwhelming boat is equipped with almost every service one desires while the stylish bar and top deck offer a stunning view of the ocean and Long Beach. My friend and me almost got lost at this huge boat, with all its hallways it feels like being in a maze. It is definitely a sight to see.
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The Queen Mary is in desperate need of an overhaul. The "self guided" tour begins with dusty museum-like displays in an ambiguous space in the rear of the ship and meanders with little in the way of... More

The Queen Mary is in desperate need of an overhaul. The "self guided" tour begins with dusty museum-like displays in an ambiguous space in the rear of the ship and meanders with little in the way of clear signage from deck to deck. You get to see a mock-up of typical guest rooms, but you don't actually get to see any real guest rooms. The Ghosts and Legends tour provides access to some interesting spaces -- the swimming pool, boiler room and engine room. But dim lighting, recorded screams and voices, and a mist of water hardly deliver on the frightening experience touted on the signage. Bring comfortable walking shoes; not a single one of the many escalators was working, so touring the QM can be like an hour on the stairmaster. The Queen Mary could be great -- it's an awesome and historic ship. But as it gathers dust today, it's definitely not worth the price of admission.
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I HAD MY WEDDING ON THE SUNDECK ,IT WAS ABSOULUTLY WONDERFUL, OUR COORNATOR DID JUST A WONDERFUL JOB, SHE WAS THERE FOR ALL OF OUR NEEDS. SHE WENT OVER AND BEHOND THAT WAS EXPECTED. I WOULD... More

I HAD MY WEDDING ON THE SUNDECK ,IT WAS ABSOULUTLY WONDERFUL, OUR COORNATOR DID JUST A WONDERFUL JOB, SHE WAS THERE FOR ALL OF OUR NEEDS. SHE WENT OVER AND BEHOND THAT WAS EXPECTED. I WOULD RECOMMEND HER AND HER STAFF TO ANY OF MY FRIENDS AND FAMILY. MY HAT TO HER AND STAFF! BIG THANKS WE WILL ALWAYS REMEMBER OUR SPECIAL DAY . Pros: FRENDLY STAFF Cons: BAR NOT SO FRENDLY
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It was a wonderful experianece ! I was worried at first we had gone threw serveral wedding planners since last year , But the manager of the wedding chapel did an fantasic job in making sure all of... More

It was a wonderful experianece ! I was worried at first we had gone threw serveral wedding planners since last year , But the manager of the wedding chapel did an fantasic job in making sure all of our needs where completed. She had serveral weddings on that day , But she made me feel like I was the only one .She was always professional ,caring and fun to work with. She cared about my family she made sure that we had inculded all of our grandparents and parents. I would highly recommend her to any of my friends and family. Big Thanks to her and her staff for a memorable day! Lizzard Pros: service
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I planned a romantic trip here with my boyfriend on our 5th Anniversary, and we had a wonderful time except the stupid people next door would NOT shut up despite our knocking on the walls, and... More

I planned a romantic trip here with my boyfriend on our 5th Anniversary, and we had a wonderful time except the stupid people next door would NOT shut up despite our knocking on the walls, and calling security to complain. The walls are very thin, and you can hear EVERYTHING. So don't plan on moaning during s3x or telling secrets you want to keep. This is a great location for a romantic getaway but you wont be able to sleep much if you have bad luck and get stuck with crappy noisy neighbors. Pros: Romantic settingq Cons: Annoying Neighbors
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I have heard of the changes at the Queen Mary recently and was worried considering what I heard. I must say they were all unfounded, we had the best and most rememberable ccermony and recception.... More

I have heard of the changes at the Queen Mary recently and was worried considering what I heard. I must say they were all unfounded, we had the best and most rememberable ccermony and recception. The staff from the Chapel to the waiters were just perfect. We would like to say thank you for making our special day! We would recommend the Queen Mary to any and everyone!! Keep up the great work!! Pros: Great staff, great food, and beautiful setting Cons: The City should support the Queen Mary, it represents the City and Southern Cal!
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We were recently married on the Queen Mary, May 12, 2007. I have to start with saying the ship does provide a BEAUTIFUL and UNIQUE setting for a ceremony and reception. We had tons and tons of... More

We were recently married on the Queen Mary, May 12, 2007. I have to start with saying the ship does provide a BEAUTIFUL and UNIQUE setting for a ceremony and reception. We had tons and tons of compliments on it. But if our guests knew what we had to endure over the course of a year to make that ceremony happen..... I don't even know where to begin. Let's start with a direct quote from the Manager of Catering and Weddings "The ship has had such a high turn over of coordinators due to incompetence, your wedding file has been mismanaged and is upside down." In their defense, they did give us a 5% discount after I went completely berzerk and demanded a discount due to the fact we were trapped since we couldn't make changes 2 months before the wedding and felt their incompetence wasn't worth their full fee. An example: Literally 2 minutes before the ceremony I found out this so called Manager of Catering and Weddings didn't even know I had a cd with instructions on what the wedding party and I (the bride) were walking down the aisle too. I had to send my Matron-of-Honor frantically to find the cd and give it to the sound technician. seconds before we were to walk down the aisle. She was at our rehearsal. There was no excuse for her to not know that or had that taken care of. I still can't believe I, the bride, was frantically wedding planning before I walked down the aisle. My groom even had to give her directions shortly before the ceremony on how to get the groomsmen and ring bearers down the aisle when we had just rehearsed it 2 days prior. She didn't write down a thing. And to top things all off, she called my minister (who was a friend with dread-locks and a ceremony I wrote who only became ordained to marry us) the following Saturday at 4:00 begging him to come do a ceremony at 5:00 because she "forgot to tell the Captain of the ship he had a ceremony that day, the captain wasn't there & she had no one to marry the couple). Something to consider. Pros: Gorgeous, unique setting, good food Cons: incompetent wedding planners & expensive parking
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In 2004 I had a graduation party on the Queen Mary for my daughter. The people were wonderful and their services were attentive and outstanding. Based on this previous experience, my daughter had... More

In 2004 I had a graduation party on the Queen Mary for my daughter. The people were wonderful and their services were attentive and outstanding. Based on this previous experience, my daughter had her wedding also on the Queen Mary in 2005. It started well, however, one month prior to the wedding, the original wedding planner quit without telling us and the new wedding planner made changes to the menu without consulting us, never answered any phones calls or responded to e-mails. Three days before the wedding, I had to talk to the general manager before the new wedding planner would respond (she quit the day after my daughter's wedding). On the day of the wedding, we were rushed out of the chapel before we can take any wedding photos even though we were promised that date one year in advance and was also promised there was no other wedding after my daughter's. The worse, however, was the fact they lost all my the daughters items on their wedding table, i.e., vintage champagne glasses, flowers, etc. I went back to the ship several times and spoke with the wedding coordinator to find these items. They were never found and she never called back. To this day, I'm still mad about the whole affair and I have discourage many folks not have their events there. I'm happy to say I was successful in turning a few people away. Now my other daughter is graduating soon and in planning her graduation party, it brought back some bad memories of the Queen Mary, so I thought take the opportunity to get this off my mind. Pros: Historic value Cons: Inattentive service.
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My sister & I made reservations for Sunday brunch, as a birthday gift to our father. After arriving on time & waiting in line (with people who did NOT have reservations) for 45 min., I spoke to the... More

My sister & I made reservations for Sunday brunch, as a birthday gift to our father. After arriving on time & waiting in line (with people who did NOT have reservations) for 45 min., I spoke to the host about the delay. There were people at the front of the line who had been waiting for 1.5 hours! Several other disgruntled patrons suggested a separate line for those with reservations - the rude manager said he would "be concerned if there was not a line". They DO NOT honor reservations! Pros: nice scenery Cons: rude management, disorganized, poor customer service
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