“points disppeared, wrong credit card, worst phone services”   by cckc888 at Citysearch

Provided by Citysearch

I used to like bestbuy, but not any more. I will give zero star if I could. 1) The customer service is the worst of all I have experienced: I have been transferred back and forth 6 times between... More >

I used to like bestbuy, but not any more. I will give zero star if I could. 1) The customer service is the worst of all I have experienced: I have been transferred back and forth 6 times between Bestbuy reward zone (1-888-237-8289) and Reward credit card (1-800-365-0292, and 1-800-419-4959), and got no one resolving my questions. I want to speak to the manager. 2) I received a new best buy card, but it does not show I am a reward zone program member. In addition, on the back of the card, it does not show my bestbuy member ID. I have emailed more than 10 emails, more than 10 phone calls over 5 month, and the problem is still there. 3) 926 points ($463 purchase) disappeared when I check today. It was there when I emailed customer services on April 19, 2012. However, after paid the balance on my credit card, my points disappeared! Very disappointed at Bestbuy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Less

“Not impressed”   Lynda H.

The name should not be Best Buy. I have never found any huge bargains at this store. If I want to purchase a video I will order from Amazon.com. If I am interested in a new television of DVD/VCR... More >

The name should not be Best Buy. I have never found any huge bargains at this store. If I want to purchase a video I will order from Amazon.com. If I am interested in a new television of DVD/VCR player Best Buy is not where I will shop. You can get much better deals at Wal-Mart. There are plenty of sales people greeting you at the door, however, when I need assistance within the store I can never find them. Also they do not have enough cashiers working at the registers.
Less

“horrible service”   DANIELLE L.

This store has a really, really low standard for customer service. The little teenage boys who work here are interested in watching television and playing video games, not in assisting customers. ... More >

This store has a really, really low standard for customer service. The little teenage boys who work here are interested in watching television and playing video games, not in assisting customers. I was here recently with my son, who was shopping for a computer game as a gift for his father. The selection was very poor, the prices were high and we couldn't get assistance to save our lives. It seems to me that they aren't willing to spend time on you unless you're there to make a major purchase. I'm not surprised by my experience because I've heard a lot of people complain about Best Buy.
Less

“Good Luck finding help”   Valerie M.

Good luck finding any help in this store. I had to walk around the whole store before I could find someone to help me out. It's as if they were hiding or trying to act like they were busy. The... More >

Good luck finding any help in this store. I had to walk around the whole store before I could find someone to help me out. It's as if they were hiding or trying to act like they were busy. The CDs were not organized and seemed to just be thrown about. The same for the DVDs. I was not very impressed with this store at all.
Less

1 of 1 people found this helpful:
“Shopping at it's best”   Amanda M.

I love going to this electronics store! Everytime I go in it is like a kid in a candy store and they always have what I am looking for. The best part is that you can order online from their website... More >

I love going to this electronics store! Everytime I go in it is like a kid in a candy store and they always have what I am looking for. The best part is that you can order online from their website and go pick it up at the counter!
Less