I have been going to this office for 6 years for various treatments so I was very appauld by the recent customer service I have had on 2 issues. Especially since I use to refer people all the time... More
I have been going to this office for 6 years for various treatments so I was very appauld by the recent customer service I have had on 2 issues. Especially since I use to refer people all the time over to the office. The 2 experiences have been in the past 4 months where I was unhappy with the service. The ionthermie technician could not even get one side of the electrodes to work. After 30 minutes of trying, she just left them as is; thus, the treatment never produced the results expected. The technician even told the owner of her problems and Kathleen's response was discount it 30%. Ridiculous: I should have never been requested to pay for a treatment that was NEVER set up right. The second situation was with the Lipodissolve. I paid over $2k to have my inner and outer thighs injected. After about 4 treatments in both areas, I told Kathleen that I just didn't think it was working because I saw absolutely NO results. I asked if she would be willing to give me some type of discount on another procedure as I still had 2 remaining treatments on my 2 packages. She basically said no as her exact response was I can't guarantee anything on this as I can't follow people when they leave here to ensure they aren't eating McDonalds everyday. I was so upset with her attitude that I will NEVER spend another dime here. My suggestion is to find another office in Overland Park for your Botox, Microderm, Restalyn, etc. I really like American Laser for Microderm & Laser Hair Removal performed by Laura Feemster. Trust me.....if you want an owner who cares about customer satisfaction, you won't find it here.
Less