I had only 50,000 miles on my toyota corolla. It already has had a bad ecm and a bad fuel injector. Continental Toyota of Countryside has the worst service department I have ever dealt with. ... More

I had only 50,000 miles on my toyota corolla. It already has had a bad ecm and a bad fuel injector. Continental Toyota of Countryside has the worst service department I have ever dealt with. Their General Manager Dennis Pecho does nothing but give you the run around. They lie to you about everything. They claim my problems with the car are from a bad tank of gas. I fill my tank always with Shell higher octane gas. I called Toyota to complain and they did nothing. Their Factory representative Jennifer Hoffman met with me at the dealership. Had a how can I help you attitude when I met her. She said they were not covering the repairs period. I complained to Toyota and they did nothing. I am warning everyone do not but a Toyota product and do not buy from this dealership. I will never buy another foreign made car. They are made with cheap parts. Foreign cars like toyota used to last a long time, not anymore. You can't trust them. My car only had 50,000 miles and I am having all these problems. and my car since they replaced the bad ecm is not idling right since they replaced it. They claim you have to drive it for a little bit so the computer can learn how you drive. These dealerships are still nothing but a bunch of filthy liars. I see the auto industry has not learned to respect it's customers still. I see they will be in trouble just like the banking industry. And I am hoping they are not bailed out. I pray that they go out of business like they deserve to. Their lies and corruption are finally catching up with them. Toyota has had the worst year in it's history recently. Looks like people are now realizing do not buy these cheap made cars. I learned the hard way.
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A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and... More

A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment. Tonight I spoke with Roxanne in finance, who called to tell me I had to come in to re-sign my papers because Capital One wouldn't finance the gap coverage. I immediately followed up with Capital One to confirm this, they agreed, and then confirmed that I had been approved at the rate I initially agreed to. That is what is on my contract. So I went into the dealership where a man named Chris presented me with a new set of paperwork that he told me I had to sign which had a higher rate, higher sale price, and higher payment. I told him no way in hell and walked out. My new contract should have been identical in every way, save the deducted gap coverage. This is a WELL DOCUMENTED SCAM that dealers use, banking that you won't do your homework. I already confirmed that Capital One approved my financing before I drove in. And besides that, I was pre-approved before I ever even came in. I plan to contact the BBB and the Attorney General's office first thing in the morning. I am truly disgusted. In this economy, the day before Christmas Eve. Those people should be ashamed. Truly ashamed. This is abhorant behavior. Bail out my arse. Let 'em sink. They earned it.
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the best service dept ! very professional, and knowledgeable & i was treated with great respect! i will never go anywhere else again & i will encourage everyone i know to come here as... More

the best service dept ! very professional, and knowledgeable & i was treated with great respect! i will never go anywhere else again & i will encourage everyone i know to come here as well! Pros: wonderful servie team!
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i just read the previous review & i had to laugh! nothing could be further from the truth! mark is the nicest advisor i have ever encountered & i have been going to this toyota just to see him! he... More

i just read the previous review & i had to laugh! nothing could be further from the truth! mark is the nicest advisor i have ever encountered & i have been going to this toyota just to see him! he takes his time & explains everything to me, never does he pressure me in any way & i trust him with my vehicle, my husbands & my sons! this man goes above & beyond every time! i too am a minority woman & mark never made me feel less intelligent in any way, maybe this woman has her own problems with comprehension & shouldn't blame them on someone else! also, your car manual gives a suggestion for tire pressure, i drive on the expressway all the time & i always put in a little more air then what the manual says to avoid a problem, i trust my advisor! you know, there are some people you can never please, this woman is obviously one of them! mark is a great guy who has always taken great care of our family's vehicles, i wouldn't settle for anyone else, he is clearly the best! i came on here to write a good review for toyota and instead i decided to direct my good review towards mark, who well deserves it! i just cant stand the fact that this woman feels she needs to bash this man for something she clearly knows nothing about! i wish i could defend john, but i never personally dealt with him, therefore i know nothing about him, sorry. i love countryside toyota, & i would recommend it to anyone! great service with a smile! Pros: great service, very patient & understanding, professional in everyway! ask for mark! Cons: nothing! except for those few customers who can never be pleased! this place is great!
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My mom owns a Rav4 and I have a Scion TC, my mom and I made a family trip to Continental on a Tuesday afternoon after Labor day. Mark, the Asst Service Manager, rushed me through the issues... More

My mom owns a Rav4 and I have a Scion TC, my mom and I made a family trip to Continental on a Tuesday afternoon after Labor day. Mark, the Asst Service Manager, rushed me through the issues that I had with my car and made my car worse then when I brought it in. He claimed the tire pressure should be 32/35 for my scion TC - my manual clearly states 29/32...as a minority female, I should not have been rushed or treated like dummy - will never go back for service or sales. Pros: Ideal location Cons: Rude, rushed unprofessional service
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i will never go there again! i experienced a very rude service advisor, "john", he treated me as if i was a child and he lost his temper and began swearing & tossing things around, even his... More

i will never go there again! i experienced a very rude service advisor, "john", he treated me as if i was a child and he lost his temper and began swearing & tossing things around, even his co-workers were embarrassed by his behavior! why does the manager allow this man to treat people like this? we, the customers, pay these service people's salaries!!! there are a few nice people who work there, don't get me wrong, but that john guy shouldn't be allowed in the customer service business! Pros: there are some really nice people who work there with the exception of "john" in service. Cons: "john", in the service dept., is very hot headed and does not know how to treat customers!
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i actually love toyota, however their day service dept. are very rude and treat me like i am some sort of idiot! they are very dis-respectful towards their customers! however if you go there in the... More

i actually love toyota, however their day service dept. are very rude and treat me like i am some sort of idiot! they are very dis-respectful towards their customers! however if you go there in the evening, it's like a whole different store! their evening service staff are extreamly polite and helpful and they explain everything for you, they will go out of their way to make you feel taken care of! i will return, but only at night! i recommend after 5pm Pros: great evening service team! Cons: horrible day service team!
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