Bad experience!!!!!! Bought tires 4 months ago 80,000 mile took it in for my first 10,000 mile tire rotation, and told i need an alignment and all 4 new tires replaced, First off, I had an alignment... More

Bad experience!!!!!! Bought tires 4 months ago 80,000 mile took it in for my first 10,000 mile tire rotation, and told i need an alignment and all 4 new tires replaced, First off, I had an alignment on my new car when I had the tires put on there, then they say 4 months later my tires are bad and need an alignment again??????? Hmm something wrong with that picture. They run a alignment check and say they recommend an alignment 4 times a year. I didn't have my receipt with me that day and they said it had been over six months to be able to have warranty. I get home and look at the receipt, and it hadn't been six months. I call and speak to someone that tells me that the warranty is only valid 6,000 miles and i went over. They state they will not to do a tire rotation since the tires are bad and needs alignment. This is a poor excuse not to at least compensate a free alignment. Personally, I don't think the service tech performed an alignment in the first place. Pros: cant think of any Cons: poor alignments
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I have two cars in the family. Both very good brands, both require HP or UHP tires. I took first one to Farragut location to get set of tires. Price was decent but I paid more because they... More

I have two cars in the family. Both very good brands, both require HP or UHP tires. I took first one to Farragut location to get set of tires. Price was decent but I paid more because they recommended a tire alignment although the car was relatively new. I was suspicious about this but I went with it. Then we took another car to get tires. As soon as the car was taken on the road it show a serious wobble. We realized that they forgotten to balance the tires. Then wobble persisted. They told us that car has to be aligned (this one was even newer car). We checked with dealership and they told us that tires were bad. We asked them to replace tires. They replaced tires but the wobble was still on. So, they recommended us to buy more expensive tires which we finally did. Then I tool my car for a tire rotation. They wanted to all kinds of services including alignment (?!, after I done one just few months ago). They also told me that tires are wearing too early due to the lack of rotation although this was my first rotation. After I took the car from the shop it felt all messed up. It was noisy, grinding and sounded wobbly. I took the car back but they were not helpful at all. They were trying to convince me that I have something wrong, so I had to just leave the store. They were very unhelpful. I will now have to go to the dealrship and independent tire dealer to have this fixed up, so my tires will end up costing me double. Pros: Low prices on high rated off-brand tires Cons: Dishonest, incomplete, unprofessional
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I told Johnny, the service manager, that my Toyota needed a tune-up. I told him it was skipping and suggested new spark plugs. An hour later he had a huge list of "suggestions" that added up to... More

I told Johnny, the service manager, that my Toyota needed a tune-up. I told him it was skipping and suggested new spark plugs. An hour later he had a huge list of "suggestions" that added up to $739.00! Yes, my car is older, and I'm sure all these things would make it run like new, but I can't afford anything but to keep it running. If he had replaced the spark plugs and suggested all the others, I would trust them much more. I think they would tell you anything needed replacing/fixing just to sell it to you, rather than just helping you fix what you asked for! Pros: Nice people Cons: Too much needs fixing
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They told me my brake pads were in very bad shape and were almost metal to metal. I thanked them, and said I would changed them when I got home. I stopped and bought the brake shoes on the way home.... More

They told me my brake pads were in very bad shape and were almost metal to metal. I thanked them, and said I would changed them when I got home. I stopped and bought the brake shoes on the way home. When I took the rear brake shoes off I discovered over half of the brake pad was left on the shoe! When I brought them in and confronted them about it, I was told by manager Mike Hammond that is how they measure them, if the pad is the same size as the metal shoe on the opposing side, they tell people they are 95 or 100 percent used even though half the pad is still left! I found an article online that said you can wait until they are 2mm thick to change them out which totally contradicts them. A very sad world we live in when people do stuff like this, and when caught try to tell you that is correct. It does not take a rocket scientist to figure out when your brake pad is half worn they don't need changed. I wonder how many people they have taken advantage of that did not know any better. So in summary, Free Service Tire measures brake pads in doggie years. If your pad is actually phyiscally 50 percent worn, it is 90 percent in Free service tire worness. Pros: good prices on off brand highly rated tires Cons: dishonest on repairs
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I can not stand this company, they are some of the biggest jerks you will find. I purchased a set of Michelin tires for my truck, I had problems soon as I left the business. I lost most of the... More

I can not stand this company, they are some of the biggest jerks you will find. I purchased a set of Michelin tires for my truck, I had problems soon as I left the business. I lost most of the wheel weights within a few miles, I took it back to the shop, they claimed that none had fallen off, but I showed them, there was nothing else they could say. They balanced the wheels again, and again the weight fell off, I just decided to wait before going back to deal with these jerks. The main problem I have is what I found within two days of the this shop balancing my wheels, the person that put my wheels back on did not torque my wheels, I almost lost a wheel off my truck. I call the main office, they acted like I was lying, the whole company is a bunch of jerks who could care less how poor of a job they do and how many people they do wrong. I have never had a service company treat me as badly as this company, they should learn how to treat people. Pros: The have tires Cons: Everything that has to do with service, they are the worst!
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Bought a set of tires by phone for my son, a student at UT for very good "on-the-road" price. Three weeks later my son scraped a barrier in a construction zone leaving for home for the holidays.... More

Bought a set of tires by phone for my son, a student at UT for very good "on-the-road" price. Three weeks later my son scraped a barrier in a construction zone leaving for home for the holidays. After having the truck towed to Free Service Tire, they correctly evaluated a damaged tie rod, cut tire, and brake pads that gotten down to metal and gouged rotors on the truck. Their work was completed in less than half a day, with a crosstown trip to the Cooper Tire warehouse to get a matching tire at no additional charge. Once repaired, I was given a phone update on the final findings and work done. Vehicle was safely made road-worthy for a very fair price for quality work. The service advisor, Ben, is very helpful, trustworthy, and reliable.
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There has been more than one instance, I should have learned my lesson long ago. The latest was when my mother got her "radiator flushed" for over 6 hrs bc it was the "dirtiest, muddiest he'd ever... More

There has been more than one instance, I should have learned my lesson long ago. The latest was when my mother got her "radiator flushed" for over 6 hrs bc it was the "dirtiest, muddiest he'd ever seen" , then less then a month later after lights flashing, she had it checked again by Firestone who said that whoever flushed this should have seen that it was way too muddy for flushing to fix it, it needed a new radiator which would have cost a lot less than what she paid. That was not what made me mad - when I later called to speak to them about their possible mistake, Doug Eaton raised his voice, ridiculed the new mechanic, and hung up on me - 3 times. Another instance was when my pregnant sister got her oil changed, then later that night her car blew up on fire. When we took it back, one worker explained that it was bc they put too much oil in it, then another worker denied it all and wanted to charge her extra to fix it. Needless to say, we are no longer customers. Pros: absolutely nothing - go to firestone Cons: bad attitude, over charge, dont know what they are doing
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