I agree with previous posters, the cancellation policy is absurd. It does no matter why you need to change an appointment. HOWEVER, they will not hesitate to cancel on you the same day of your... More

I agree with previous posters, the cancellation policy is absurd. It does no matter why you need to change an appointment. HOWEVER, they will not hesitate to cancel on you the same day of your appointment!!!! We are all busy professionals. I think this shows a complete disregard for clientele.
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The doctors are professional and educated but very clearly only care about getting paid. Their office staff is the least friendly I have encountered and their policies are asinine. I recommend... More

The doctors are professional and educated but very clearly only care about getting paid. Their office staff is the least friendly I have encountered and their policies are asinine. I recommend finding someone else.
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I certainly have a different perspective. The receptionist doesn't have the most outgoing demeanor, but she is always professional. I haven't missed any of my appointments, so I haven't had to... More

I certainly have a different perspective. The receptionist doesn't have the most outgoing demeanor, but she is always professional. I haven't missed any of my appointments, so I haven't had to deal with the concerns described. I do respect that the staff are in a business. I have worked where I was dependent on appointments and I found that you do have have to impose 'penalties' as people will take advantage of you otherwise. In an appointment based business, you are holding open a slot which could have otherwise been filled. Also, I have found that many other medical groups are basically the same way about money. I suspect it's because enough people skip out on paying bills, which I not implying any other reviewers have done. I am very glad that I see Dr Rogge and my physician recommended him over Dr Galak. His choice of therapist was excellent for me.
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I've seen Dr. Rogge for a year now and would recommend him highly. He spends a lot of time with his patients, listens to their concerns, treats them respectfully and like real people (not as... More

I've seen Dr. Rogge for a year now and would recommend him highly. He spends a lot of time with his patients, listens to their concerns, treats them respectfully and like real people (not as diagnoses) and has a wealth of experience. He has gone above and beyond for me, including getting me in quickly for emergency appointments and working very hard to get me through a particularly difficult time I was having when I became hyperthyroid. I have also started seeing a therapist at the clinic, and so far she has been wonderful.
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Yes they care so deeply for their patients... their patients credit cards numbers, Co pay amounts... all the cash in their wallets.. I am surprised the don't charge you for sitting in the front... More

Yes they care so deeply for their patients... their patients credit cards numbers, Co pay amounts... all the cash in their wallets.. I am surprised the don't charge you for sitting in the front office chairs and breathing their air! Yes they truly care about something but it doesn't seem to be the patients themselves... The first thing they ask you for is your credit card number over the phone before they even make the appointment!!! Why I ask? In case you don't make your first appointment they will charge you for missing it... I have worked in the Healthcare field for 10years now and no one ever asks for a credit card number!! NO ONE! BUT EVERGREEN CLINIC!!!And then there is the 25.00 fee if they have to call in a refill of any meds your taking because you couldn't make an appointments, And if the Dr tells you one thing and writes down something else in his notes... All these people care about is YOUR CASH!!!! And the receptionist is the rudest &*^%$ you could think of! The front office staff seems to be mostly made up of the bad patients they couldn't cure of what ever they had. And the very caring Dr Galak has to see you every month so he can get that copay in cash from you!! Dont waste your time on this place. The only word I can truly think of to describe this place is SMARMY!
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While I can relate to Jared's concern about the clinic's billing practices, I think it's important to point out that the therapists and doctors are top notch. I see one MD and one therapist in the... More

While I can relate to Jared's concern about the clinic's billing practices, I think it's important to point out that the therapists and doctors are top notch. I see one MD and one therapist in the practice, and they have really changed my life. Both practitioners are knowledgeable, practical, and genuinely caring. Unlike many others who have tried to help, the providers at The Evergreen Clinic have facilitated solid, lasting change. I can't recommend them more highly.For me, little details like a less friendly front office experience are nothing compared to the great care I've received. I'm so grateful to Dr. Rogge and his team.
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I had to cancel a counselor appointment which seems like a simple task but not at The Evergreen Clinic. It starts with a messy messaging system. My first time calling I learn that depending on your... More

I had to cancel a counselor appointment which seems like a simple task but not at The Evergreen Clinic. It starts with a messy messaging system. My first time calling I learn that depending on your doctor you either need to talk to Connie or Nancy. After them not answering I get Nancy??????s message box and am I??????m told to NOT leave a message and to contact your provider. I call back and this time select my provider and am then told again that I'm NOT to leave a message their but to select the front desk. Calling yet another time I leave a message to ??????CANCEL?????? my appointment. What a mess. Well, apparently they didn??????t get my message and I was fined $150 for a missed appointment which was sent to me via mail. Talking with Nancy about the situation she said she would look into it and call me back. I don??????t get a call back or follow up but instead get a letter saying Every effort has been made to work with you to make payment arrangements on your account. Unless payment in full is received from you within ten business days, this account will be forwarded to our collection agency... What?! Is this what she meant by looking into it? Are you kidding me? I have never dealt with any type of business that would threaten collections over a bill so quickly. And in the context of how this bill was incurred is just ridiculous! I will never go to The Evergreen Clinic to see Anne Lucas or Dr. Robert Galak MD AGAIN!
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My daughter needed to see a psychiatrist for help with her ADD/ADHD. She saw Dr. Rogge for a while but now sees Dr. Galak for scheduling reasons (Dr. Galak has some 5:30pm appointments and I work... More

My daughter needed to see a psychiatrist for help with her ADD/ADHD. She saw Dr. Rogge for a while but now sees Dr. Galak for scheduling reasons (Dr. Galak has some 5:30pm appointments and I work full-time). Both doctors have great strategic skills when it comes to diagnosis and treatment. I recommend them highly.
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